Human Resources Customer Service
Resume:
Highly motivated individual with experience in HR operations,
recruitment and compliance. Expert in overseeing onboarding and 804 - 873 - 5088 offboarding processes, managing employee information and **********@*******.*** conducting performance reviews. Proven ability to ensure compliance with applicable laws, regulations and collective bargaining agreements. Passionate about developing and executing innovative HR strategies to promote a positive work environment and drive organizational success. SKILLS
• Staff Compensation • Human Resources Audits
• Providing Feedback • Payroll and Benefits
Administration
• Labor Relations• HR Support
• Exit Interviews • Training and Development
• Recruitment Management • Reviewing Resumes
EXPERIENCE
Human Resources Coordinator
JAN 2025 - PRESENT Skyfall Exteriors, LLC, Gaithersburg, MD
●Assist in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers.
●Drafted documents such as employment contracts, offer letters, termination notices and other correspondence.
●Conducted new hire orientations to ensure employees understand company policies and procedures.
●Organized and facilitated employee training and development programs.
●Managed payroll processing including time tracking, attendance monitoring and leave requests.
●Conduct background checks for new hires using Private Eyes to ensure candidates have no criminal records or disqualifying history.
Customer Service Representative & HR Assistant
R&M Drywall – Maryland, USA June 2023 – December 2025
● Provided excellent customer service by responding to client inquiries related to construction projects, services, and billing.
● Assisted clients in understanding project timelines, costs, and procedures, guiding them through contract documentation and service requests.
● Managed multiple tasks including answering phone calls, responding to emails, and ensuring timely resolution of issues.
● Assisted HR team with recruitment activities, including screening resumes, scheduling interviews, and conducting reference checks.
● Supported the onboarding process by preparing new hire documentation and conducting initial employee orientations.
● Assisted with payroll processing tasks, managing employee records for time tracking, attendance, and leave requests.
● Coordinated employee performance reviews and provided administrative support to ensure compliance with company policies and labor regulations.
● Handled employee inquiries regarding benefits, compensation, and general HR-related Concerns.
Health Information Management Specialist
Sanitas – Madrid, Spain January 2017 – December 2019
● Managed daily operations of the Health Information Management Department, ensuring seamless handling of patient inquiries and requests.
● Processed protected health information in compliance with HIPAA regulations and local Spanish health laws.
● Collaborated with internal and external customers to ensure timely release of health information via electronic and paper formats.
● Reviewed information release requests, validating patient authorization through photo ID and ensuring privacy compliance.
● Operated office equipment, including printers and scanners, to process incoming documentation efficiently.
● Collected and scanned documents from clinical areas, ensuring accurate filing with assigned medical record numbers.
● Responded to inquiries regarding medical records and provided guidance on proper request procedures.
● Assisted with payment processing tasks, including collecting credit card information, handling checks, and posting payments to the ROI system. Human Resources Coordinator
Attel Marketing – Madrid, Spain December 2014 – December 2016
● Assisted with recruitment processes, including job postings, resume screening, scheduling interviews, conducting reference checks, and making offers.● Drafted employment contracts, offer letters, termination notices, and other HR-related correspondence.
● Conducted new hire orientations to ensure employees understood company policies and procedures.
● Organized and facilitated employee training and development programs.
● Managed payroll processing, including time tracking, attendance monitoring, and leave requests.
Operator
JAN 2010 - DEC 2011 Bwin Apuestas Deportivas, Madrid, Spain
● Follow all safety protocols and procedures.
● Reported any problems or malfunctions with machines or tools immediately upon discovery.
● Maintained accurate records of all production activities.
● Completed equipment preventative maintenance tasks, keeping machinery functional.
● Cleaned the work area daily by sweeping floors and wiping down surfaces with appropriate cleaning solutions.
EDUCATION
Master of Business Administration (M.B.A.) in HUMAN RESOURCES GPA 3.88 SEP 2023 POTOMAC UNIVERSITY, WASHINGTON DC
GRADUATE in Human Resources Management
JUN 2012 UNIVERSITY REY JUAN CARLOS I, MADRID. SPAIN High School Diploma
JUN 2007 HIGH SCHOOL JOAQUIN RODRIGO, MADRID. SPAIN LANGUAGES
• Spanish • English
Native Bilingual
SPAIN SCHOOL LADO INTERNATIONAL. POTOMAC
UNIVERSITY WASHINGTON DC
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