Customer Service Specialist

Patricia D'Andrea

708-***-**** **********@*****.*** Orland Park, IL 60462

SUMMARY

Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.

ADMINISTRATIVE SKILLS

Solid know-how of general office procedures

Strong ability to use standard business

software and applications

Proven ability to organize personal work

priorities

Able to manage stress, timely and effectively

Excellent organizational skills

Problem solving

Order tracking

Customer service

Data entry

Administrative support

WORK EXPERIENCE

Customer Service Specialist, Enpro Inc., January 2025-Current Addison, IL

Provided assistance to customers via Email in track and tracing, Resolving issues with the orders wit manufacturers and factorie.

Answered incoming customer inquiries regarding product and service information. Responded to customer emails with accurate product and service information. Provided excellent customer service by responding to inquiries and resolving complaints in a timely manner.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Customer Service Representative, Bear Cartage and Intermodal, June 2018-December 2024 McCook, USA

Answer all daily e-mails to include provided Bill of Ladings and Proof of deliveries to customers along with any and all paperwork that is requested for the customer. Maintain driver's paperwork to assure the move at hand is completed for payroll. Rail portals to maintain the moves at task.

Developed strong relationships with customers by providing personalized assistance and support.

Provided excellent customer service to resolve customer complaints in a timely manner. Performed administrative tasks such as filing paperwork, updating databases. Data Entry Clerk, National Container, June 2016-July 2018 Addison, USA

Processing of BOL's for shipment movements

Transportation tracking for customers with the service providers Verification of invoices received to insure POD's were provided for each invoice Approving agreed amount billed and sent to corporate office for payment processing Handled all service providers aging statements to verify invoice was received and processed. Providing updates on payment status along with resolving any invoice discrepancies Clinical Service Administrator, First Advantage, November 2015-August 2016 Bolingbrook, USA

Organize and handle clinical reports, administrative binders for clinical studies, and other records pertaining to clinical studies.

Input clinical data into the database, and work on data queries. Give information to partners and external health providers of a patient's situation, code status and services required.

Worked daily in WAVDI system.

Temp position

EDUCATION AND TRAINING

Certificate

Medical Assistant, Everest College, Merrionette Park, IL April 2010 REFERENCES

Available upon request.

ADMINISTRATIVE SKILLS

Solid knowhow of general office procedures.

Strong ability to use standard business software and applications. Proven ability to organize personal work priorities. Able to manage stress timely and effectively.

Excellent organizational skills.

REFERENCES

References available upon request.

Contact this candidate