Accounts Receivable Customer Service

Vlamir Pagan-Green

Clearwater, FL 407-***-**** ********@*****.*** LinkedIn

Accounts Receivable Specialist

Results-driven Accounts Receivable and Customer Service professional with expertise in managing high-dollar portfolios, invoicing, reconciliations, collections processes, excellent customer retention, with strong problem-solving skills, and a team player. Customer focus mind-set. Recognized for reducing late payments, driving portfolio growth, ensuring compliance, and strengthening client relationships through cross-functional collaboration, organizational skills, and strategic problem-solving.

Core Competencies: Accounting Principles, ERP, Troubleshooting, Collections, Cash Application, Team Player,

Fast learner and adaptation capability, Compliance (Sales Tax, SOX, GAAP/IFRS),

Time Management, Organization, Account Reconciliation, Customer Retention, MS Office.

Education: Bachelor of Business Administration, Marketing University of Puerto Rico-Ponce

Professional Experience

Financial Operations Analyst & Team Lead Magnit Global Oct 2019 to Aug 2025

Collaborated daily with multiple departments and client teams to resolve complex issues, ensure payments application compliance and accuracy, invoicing, credits issuance, and support audits. Led process improvements praised by clients and colleagues, supervised three offshore employees, and trained new staff to enhance performance and compliance.

Managed $400M+ third-party annual portfolio across national and international accounts, overseeing the accounts receivables: cash applications, remits, invoicing, aging, account reconciliations, contracts compliance, and improving reporting accuracy. Strong organizational, time management, and problem-solving skills.

Sustained high customer satisfaction, while improving cash flow efficiency by reducing late payments by 45%, and strengthening long-term client relationships across diverse accounts.

Partnered cross-functionally to resolve systemic issues, reducing delinquencies by 50% within five months and implemented lasting process improvements, on an inherited $200M third-party accounts portfolio with 51% late payments. Worked closely with the Payroll, Accounts Payable, Accounting and IT departments.

Credit Manager HD Supply-White Cap Apr 2014 to Oct 2019

Collaborated cross-functionally with Sales, Accounts Receivable, Legal, and Operations to negotiate strategic terms, ensure compliance, and expand portfolios. Exceeded performance goals, earning multiple recognitions.

Increased revenue by $1M and reduced losses by $300K within two years while managing a $4M B2B portfolio across Florida, South Carolina, and Georgia, driving sustainable regional growth. Direct communication with customers.

Through negotiation, resolving invoicing errors, and improved communication with three major accounts, I was able to reduce late payments by 62% and grew sales ~20% with two of these key clients.

Assisted in the accounts receivable team by ensuring prompt and clear remits were provided and application’ accuracy.

Accounts Receivable Team Supervisor HD Supply-White Cap Nov 2004 to Apr 2014

Partnered with Sales Tax on quarterly audits, streamlining workflows to accelerate collections, enhance accuracy compliance, and improve reporting accuracy. Directed daily Accounts Receivable operations, reporting, and trained a 10-member onshore/offshore team in cash application, remits, reconciliations, and problem-solving.

Applied 89% of aged payments-on-account within three months by identifying remit misrouting, correcting internal workflows, and directing AR leads to resolve issues, significantly improving accuracy, and reducing outstanding balances.

Work on monthly and quarterly reporting, assisted in audits, and ensured balancing of accounts receivable vs. “On

Account Credits”.

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