Program Management Continuous Improvement

Robyne Flynn, JD

Branchburg, NJ 917-***-**** ***********@*****.*** www.linkedin.com/in/robyne-flynn

Professional Summary

Visionary Program Management, Process Excellence & Transformation Leader.

Innovative executive 20+ years of experience driving enterprise-wide process excellence, Lean transformation programs, and large-scale operational improvement & portfolio management across global organizations. Proven ability to develop and implement continuous improvement roadmaps, embed Lean principles, and deliver sustainable value through data-driven governance, agile operating models, and enterprise change leadership. scale operations, drive digital innovation, and foster high-performance cultures. Trusted advisor to the C-suite, adept at building strong partnerships, influencing cross functional teams, and fostering high-performance cultures. Expertise in business transformation, M&A integration, financial planning, and scalable program execution. Committed to developing Lean capabilities, coaching teams and realizing key business outcomes through standard work and continuous improvement.

Areas of Expertise

Lean Transformation & Continuous Improvement • Process Excellence & Standard Work Implementation • Strategic Planning & Execution • Enterprise Program & Portfolio Management (EPMO) • Business Transformation & Change Leadership • Digital Strategy & Innovation • Scaled Agile Framework (SAFe) & Scrum • M&A Integration & Divestitures • Governance, Risk & Compliance (GRC) • Cost Optimization & Value Realization • Organizational Design & Workforce Planning • Data-Driven Decision Making & KPIs • Vendor & Stakeholder Management • Executive Communication & Influence • Performance Metrics & Value Realization • C-Level Stakeholder Engagement • Talent Development & Succession Planning

Professional Experience

Millennial Specialty Insurance (MSI) Remote: Tampa, FL

Senior Director, Strategic Initiatives & Governance 2022 –2023

Recruited to spearhead enterprise-level initiatives and build out a strategic governance function that aligned with post-M&A growth strategy. Delivered multi-million-dollar savings through accelerated execution, stakeholder alignment, and agile leadership.

Founded the Strategic Initiatives & Governance Office, delivering enterprise visibility into portfolio prioritization and long-range planning.

Led successful transition of two major TSA programs (Westwood, QBE), achieving $10M+ in cost savings and seamless operational integration.

Applied predictive analytics and machine learning models to anticipate operational bottlenecks, enabling early interventions that contributed to $750K+ in accelerated TSA integration savings.

Implemented Agile delivery model across business units, increasing velocity by 30% and aligning KPIs with corporate objectives.

Championed enterprise change management strategies, resulting in a 25% increase in employee engagement and adoption of new operating models.

Built executive dashboards for real-time reporting and governance, enhancing decision-making and portfolio performance tracking.

Cultivated and sustained strategic relationships with enterprise clients, executive stakeholders, and industry partners, consistently serving as a trusted advisor and recognized thought leader to influence business-critical decisions and advance organizational priorities.

Applied AI-powered analytics and machine learning models to improve business decision-making, optimize operational efficiency, and uncover actionable insights that support strategic objectives.

Prudential Financial Newark, NJ

VP, Project Management – Strategic Sourcing & Workforce Management 2020 –2021

Led large-scale transformation initiatives and sourcing strategies, driving operational efficiency, significant cost savings, and organizational agility during a period of global disruption.

Contributed to a strategic partnership that delivered a 30% cost saving over five years by consolidating managed service agreements with a leading consulting firm, resulting in improved service delivery.

Achieved $150M+ in savings by transitioning 1,400 employees under TCS and managing the process to mitigate COVID-19 impacts while ensuring smooth program execution.

Collaborated with cross-functional teams and consulting firms to align strategic sourcing initiatives with Prudential’s long-term objectives, optimizing financial outcomes and resource allocation.

VP Program Management – Global Technology – Adaptive Services 2015 – 2020

Promoted to drive transformative initiatives and provide executive-level guidance on high-value client projects. Led a global team responsible for managing a diverse portfolio of projects, with a strong focus on process optimization, client satisfaction, and continuous improvement.

Founded and scaled the Adaptive Services Organization, achieving a 99% partner satisfaction rating and 20% uplift in career mobility.

Led the execution of the Transition Services Agreement (TSA) following the divestiture of Pramerica Systems Ireland, driving a $30M cost savings through strategic and expedited transition management.

Executed multiple high-profile litigation support projects, including legal technology engagements and process optimizations, enhancing client service delivery and compliance across a global portfolio.

Acted as Regulatory Lead for the implementation of a centralized global human capital management system (Workday), ensuring compliance across 192 business processes in 19 countries while modernizing HR tools to meet regulatory standards.

Directed, coached, and empowered high-performing, cross-functional teams by establishing a culture of accountability, continuous development, and excellence; defined clear performance objectives and succession strategies to drive talent optimization and long-term leadership pipeline growth, processes and optimizing organizational efficiency to support long-term growth.

Directed a portfolio of litigation support projects, legal technology engagements, and process improvements, driving significant cost reductions and operational efficiencies.

Managed the redesign and content development for the inaugural "My Prudential" Redesign Project, enhancing user experience and improving internal workflows.

Oversaw key legal technology engagements, including RFPs, records management, e-discovery, and matter management, resulting in streamlined operations and better compliance.

Technical Tools

Microsoft Office Suite, Jira, SharePoint, Azure, Smartsheet, Confluence, Monday.com, MS Teams, Zoom

Education & Professional Development

Juris Doctor (JD) Touro College, Jacob D. Fuchsberg Law Center, NY

Bachelor of Arts (BA): Law & Society, Concentration in Latin American & Caribbean Area Studies SUNY Binghamton, NY

ICAgile Certified Professional (ICP)

Trained Mediator

Member, American Management Association Member, Association of Internal Management Consultants

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