Human Services Home Health
Resume:
Ursula M. Cervone
Miami, Florida
******.**********@*****.***
Human Services Professional with Exceptional Communication Skills Objective:
I am seeking a position in Human Services, where my experience, skills and knowledge may be utilized in the best possible way, changing one life at a time.
Ability Summary:
Professional and highly motivated
Computer savvy
Works well with others
Extensive experience in active listening, deductive reasoning and social perceptiveness Possess talent for managing confidential information Proficient in:
Management Microsoft Word
Law and Government Microsoft Power Point
Clerical Research Technology
GT Independence
Home Health Aide, May 2024- Current
Asist with preparing foods, bathing, dressing and feeding client.
Adhering to client's strict dietary needs.
Transporting client to and from needed appointments.
Communicate with all agencies to assure all medical needs are being met.
Created schedules for clients needs based on hours available.
Input time worked in the company portal for payment of services rendered. United States Department of Commerce, U.S. Census Bureau Field Representative, National Team, February 2023- April 2024
Performs all case assignment tasks by supervisor.
Travels to all needed locations to gather data needed for case completion.
Completes all survey information and transmits it to headquarters by secure Cisco access.
Calculates time and travel and inputs information into the system for payment.
Completed a sworn oath to uphold the confidentiality of the Unites States of America.
Working with secure assigned laptops with data sensitive information. 2
Center for Family and Child Enrichment
Residential Supervisor for At-Risk Youth Home, September 2023- March 2024
Supervises all operations of both cottages.
Provides direct supervisor of all care staff.
Participate in hiring new employees.
Conducts staff meetings once a month and creates meeting notes reflecting meeting agenda.
Ensure the program follows all licensing standards based on DCF and other Florida Programs.
Reviews of all Placement Inquiries emails and Comprehensive Placement Assessment for Licensed Care.
Reviews a sign all Child Placement Agreements once youth is approved for placement.
Attends all Mult-disciplinary Team Staffing report Placement Change meetings
Attends all Placement review meetings with other affiliate agencies after the youth is placed to discuss progressive development.
Participate in the implication and review of the residents’ service plans by maintaining communication with residential case manager on new intakes.
Coordinated all youth activities and implemented documentation for payment processing.
Ensures all medication administered is documented and requirements are within compliance.
Ensures home is maintained by delegating the purchasing of food as well as all necessary household goods Operation Sacred Trust
Care Manager, April 2022- August 2023
Performs case assignments as assigned by the management team.
Conducted Needs Assessments, initial notes, and housing stability plans tracking the progress of the client.
Maintains regular contact with all clients assigned to caseload, averaging 45-50 cases.
Has regular staffing with colleagues regarding clients best set needs for stable housing. Nan McKay
Quality Control Specialist, June 2021 -November 2021
Using documentation obtained from multiple data sources to determine that the proper approval process complies with company regulations and standers of the Emergency Rental Assistance Program.
Observing, receiving, and obtaining information from all relevant data sources, such as, ERAP Back Office, Look-up tool, CARA and SharePoint.
Provide completed findings of assigned cases to supervisor in written form by e-mail or direct entry to SharePoint using computers and computer systems to enter data and processing information.
Completed training sessions to help peers better understand computer program functionality and daily job functions.
Ensured regular attendance and punctuality.
Nan McKay
Housing Specialist/ ERAP Processor, February 2021- June 2021
Interpreting, obtaining, and explaining information by interviewing applicants and landlords to begin the eligibility for the Emergency Rental Assistance Program.
Manage and assigned caseload and compiled documents from applicant and landlord for approval of housing program.
3
Completed rental determination by calculating and inputting the required award amount for the program's approval.
Completed training sessions by supervisor request to help peers better understand computer program functionality and daily job functions.
Ensured regular attendance, punctuality, and dress code policies. Florida Keys Children Shelter
Educational Coach and Floor Supervisor, April 2019- August 2021
Enforcing the rules of the shelter, modeling positive behavior, and serving as a friend and mentor to youth.
Oversee the daily operations of shelter areas including maintaining safety equipment, cleaning facilities, and operating a computer as necessary for new youth intakes.
Encourage the youth to participate in activities to form healthy relationships by greeting and introducing new members, encouraging group activities, and providing oversight to ensure everyone is treated fairly.
Assess group dynamics and collaborate with leadership personnel to create activities for desired outcomes such as relationship building, positive social interaction, and improved self-confidence.
Maintain daily shelter records, write unusual event reports, and group activity reports.
Adhered to regular shift work and on-call duties as needed by residential program coordinator. Bealls Outlet, Florida City and Homestead, Fl.
Lead Supervisor, November,2018- April, 2019
Assisting customers in a professional and friendly manner, by modeling a positive customer experience.
Maintains store merchandising standards, such as, receiving and processing truck shipments.
Responsible for opening and closing the store locations within the required time, setting the store alarm and drop off deposit.
Adhere to company policies and procedures of the store while the Store Manager is not present.
Organize, delegate, prioritize and hold team accountable for achieving all operational goals and tasks as set by the store manager.
Adhere to working various hours and schedules, including days, nights, overnights, weekends and holidays Department of Corrections, Ocala, Fl.
Correctional Officer, July, 2017- November, 2017
Supervised inmates in housing units, breakfast, lunch, dinner, visitation and religious gatherings. Performed periodic patrols of sleeping quarters, bathroom, showers and work areas.
Preformed counts of inmates at regular and irregular intervals and after a inmate movement.
Observed for signs of disorder or tension while inmates remained in assigned recreational areas.
Maintained a record of inmate movements, security checks, officer equipment, office supplies, inmate equipment and supplies.
Participated in search of inmate housing units to prevent the introduction of contraband items and weapons. Education:
Miami-Dade College, Miami, FL
Bachelor's Degree, August, 2014, Criminal Justice/Public Safety Management 4
Training:
National Council for Behavioral Health, Mental Health First Aid USA, 7/2023- 7/2026 ASIST, Applied Suicide Intervention Skills Training, 2022 Honors & Activities:
Dean's List several times throughout matriculation at Miami-Dade College. Received the Silver Presidential Volunteer Service Award in 2013. Volunteer Work:
Florida Department of Juvenile Justice, Miami, Fl. Volunteer/Intern, Febuary,2012- March, 2013
Volunteered with the Special Projects Liaison.
Reviewed client cases that required certain documents such as face sheet, intake sheet, psychological and court ordered plan for the youth.
Organized Juvenile Probation Officers' filing system.
Provided information to supervisors, co-workers, and subordinates by telephone, in written form, or in person while always maintaining client confidentiality.
Operated office machines, such as photocopiers, papers shredders and personal computers.
I greeted families, answered phones and completed assignments assigned by the unit supervisor.
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