Administrative Assistant II

VANESSA CAMPBELL

585-***-**** *************@*****.***

Disciplined, independent woman with extensive expertise in management and leadership with complex scenarios in fast paced settings. Strong and effective team player, focused in communication, organization and training. I have had great success in motivating new and current employees, as well as delegating daily tasks and workflow expectations.

EXPERIENCE:

Michael A. Ferrauilo Plumbing & Heating, Inc.

Administrative Assistant II April 2023-February 2025

Schedule New York State Bid meetings. Organize individual project documentation including hardcopy, electronic and cloud systems. Process insurance information. Contract management for project bids. Coordinate schedule for estimators and architects. Preparing reports, proposals and finalized documents for New York State OGS construction projects. Typing and transcribing updates from estimators, foreman and journeyman for over 20 different job sites.

Long Term Care Unity Living Center at St Mary’s Hospital

Senior Administrative Assistant November 2022 - April 2023

operations of the office running smoothly. Process patient information, insurance claims and authorizations. Manage the resident schedule, the office database and patient records. Preparing reports. Typing and transcribing medical reports.

University of Rochester, Neuropsychology, Strong Memorial Hospital

Administrative Assistant, April 2022 - October 2022

Training on policies, role duties, workflows, URMC expectations and standards onboarding new hires. Creating new and updated workflows to maximize efficiency ensuring JACO and HIPAA regulations are met. Triage patient calls and patient matters directly and effectively. Scheduling patients with complex and specific medical diagnoses. Directly handling prior authorizations, referrals, and insurance appeals when intervention is necessary. Work with Microsoft Teams, OnBase, UR Financials/Procurement site, When to Work, eRecord, excel, insurance portals and RightFax. Superuser in eRecord

University of Rochester, Physical Medicine and Rehabilitation

Referral Coordinator, January 2020 - April 2022

Manage and triage patient referrals directly and effectively. Appointment coordinator and liaison between patient, Doctor and insurance companies. Directly work with patients that have complex and specific medical diagnoses. Answer inbound and manage outbound calls between patients, doctors/medical facilities and insurance companies. Daily workque referral management for outgoing and incoming referral status. Directly handling prior authorizations for referrals and insurance appeals when intervention is necessary. Work with Microsoft Teams, OnBase, UR Financials/Procurement site, When to Work, eRecord, excel, insurance portals and RightFax. Manage all department referrals, incoming and outgoing. Following up with patients to ensure medical care is being provided. Superuser in the eRecord platform.

University of Rochester, Physical Medicine and Rehabilitation

Lead OAS/Interim Administrative Assistant, August 2019 – January 2020

On-boarding and training new hires on URMC and Department policies, role duties, URMC expectations and standards. Triage calls and patient matter directly and effectively. Provide support to OAS staff for questions, patients with specific needs or questions, working OAS and supporting the Clinician and Medical Providers. Review schedules for efficiency for the patient and Doctors. Schedule appointments. Create outbound referrals. Process incoming Referrals. Order office supplies. Process credit/debit, check and cash transactions. Process daily office deposit. Take patient vitals and room patient, as needed. Inform Doctors of patient arrival. Superuser in the eRecord platform. Supervise clinical and front-end staff for multiple locations including Physical and Occupational Therapy, Orthopedic Medicine, EMG studies, diverse biopsies, and genetic testing. Create workflows to maximize efficiency ensuring JACO and HIPAA regulations are met.

University of Rochester, Brockport Primary Care

OAS, August 2018 – August 2019

Greet and check in patients for appointments. Triage all incoming phone calls. Schedule follow up appointments, MRIs, and X-Rays for patients. Create new referrals. Follow up with patients regarding referrals and necessary medical procedures. Provie support for multiple Doctors, RN’s and LPN’s. Process incoming mail. Send necessary documents to patients, insurance companies and other facilities as necessary. Scan and save documents into eRecord.

University of Rochester, Emergency Department Strong Memorial Hospital

EDAS January 2018 – August 2018

Greet patients in the emergency department. Confirm and update all patient information. Confirm insurances, personal, MVA or WC. Register patient information. Communicate with Doctors and Nurses for accurate patient care.

Private Criminal Defense Attorney Rochester, New York Legal Assistant

Group Lead—June 2016 to September 2016

Research Penal Law, violations, misdemeanors, and felonies. Review documents such as NYSIS, fine notices, supporting depositions and other legal documents. Draft and edit letters, retainer agreements and other legal documents for attorney review. Follow up with district attorneys and town prosecutors for dozens of matters. Serve motions to courts and district attorneys.

Phillips Lytle, LLC Rochester, New York Foreclosure Legal Clerk

March 2016 to June 2016 (temp)

Prepared legal documents for court proceedings to be sent to court for execution and filing. Follow up with courts, chambers and county clerks for time sensitive documents; communicate with chambers, courts, clerks, and clients regarding filing status and court updates. E-file legal documents and manage updates on county websites, E-Law, E-Courts, and NYSCEF. Communicate with attorneys and referees on decisions and updates on open matters/cases. Set and follow up with attorney court dates and decisions.

Shapiro DiCaro & Barak, LLC Rochester, New York Foreclosure Legal Assistant

March 2013 to March 2015

Prepare summons and complaint, notice of pendency and other legal documents for attorney review and filing. Prepare and send correspondence to clients, defendants, chambers and county clerks. Follow up and assist attorneys in current open cases. Provide updates and receive attorney permission to proceed in necessary matters. Adhere to legal procedures and specific timelines. Dorschel Automotive Group Rochester, New York Cashier/Business Development Representative Group Lead —October 2006 to August 2012 Manage cash, credit/debit, and check transactions. Manage and maintain internal billing and accounts. Assign, manage and maintain employee timesheets, Manager schedules, employee status and daily activity. Daily use of Microsoft Word/Excel and Dropbox.

Dorschel Car Dealership, Rochester, New York

Secretary 2006 – 2013

Greet clients. Support sales staff and financial advisors. Process new client information. Receive cash, credit/debit and check payments. Process daily deposits. Take inbound and outbound sales calls. Draft and file sales agreements. Work with clients and motor vehicle departments for automotive titles.

EDUCATION

Associate Degree Liberal Arts with Paralegal Certification Monroe Community College

Hospitality Management / Nutritional Management Rochester Institute of Technology

Thank you for your time and consideration. I look forward to speaking with you soon.

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