Behavioral Health Program Manager

Odalinda Ávila-Triviño, MA, LPC, CCTP

Bilingual Licensed Professional Counselor Senior Program Leader Trauma-Informed Practitioner

Email: *************@*****.*** Phone: 773-***-**** Location: Chicago, IL

Languages: English & Spanish

PROFESSIONAL SUMMARY

Strategic and bilingual senior leader with 20+ years of experience directing behavioral health, and social programs across nonprofit and government sectors. Proven track record managing multimillion-dollar, federally funded programs, supervising multidisciplinary teams, and developing trauma-informed, culturally competent service models. Adept in systems-level planning, program evaluation, compliance, and community partnership building. Deep commitment to immigrant and refugee rights, social justice, and holistic community wellness.

CORE COMPETENCIES

Program Strategy & Innovation

Federal/State Compliance & Audits

Multidisciplinary Team Leadership

Behavioral Health & Wellness Systems

Budgeting & Resource Allocation

Holistic & Culturally Responsive Practice

Community Engagement & Advocacy

Fund Development & Grant Oversight

Quality Assurance & Outcomes Monitoring

Telehealth and in person Counseling

PROFESSIONAL EXPERIENCE

Program Manager

BI Incorporated (ISAP Program), Chicago, IL Dec 2024 – Jun 2025

Directed daily operations of ISAP, overseeing case management and supervision of immigration program participants in compliance with DHS/ICE contractual obligations.

Supervised, trained, and evaluated multidisciplinary staff; ensured effective workflow, performance management, and professional development.

Developed and implemented strategic plans to meet programmatic and financial objectives while maintaining compliance with quality control and security protocols.

Acted as primary liaison with DHS/ICE/ERO, producing timely operational reports, audits, and performance reviews; resolved issues through collaborative problem-solving.

Built partnerships with community-based organizations to connect participants with essential resources, increasing compliance and program success rates.

Managed security and confidentiality protocols, ensuring safety of employees, participants, and sensitive records.

Oversaw participant violations and disciplinary actions in coordination with DHS/ICE, ensuring due process and documentation standards.

Private Practice Therapist

Soluna Wellness Center, Chicago, IL Oct 2024 – Present

Provide trauma-informed, integrative therapy that combines evidence-based psychotherapy with body-centered, spiritual, and culturally grounded healing approaches.

Deliver therapy both in-person and via telehealth, ensuring accessibility and continuity of care for diverse clients.

Support underserved Latino communities by creating safe, culturally responsive spaces that honor traditional and non-traditional healing practices, including plant medicine integration and ritual-based approaches.

Collaborate with clients to develop personalized treatment plans addressing emotional, mental, and spiritual well-being.

Facilitate empowerment and resilience, helping clients process trauma, strengthen coping skills, and reconnect with cultural and spiritual roots.

Clinical Director

Endeavors – Migrant Wellness Services San Antonio, TX Remote Jul 2022 – Aug 2024

Directed national behavioral health services for migrant populations across multiple states under DHS/ICE contracts.

Developed standardized clinical protocols, implemented outcome-based performance measures, and ensured compliance with federal reporting and audit standards.

Supervised case reviews and investigations, ensured data integrity, and provided mentorship in trauma-informed and culturally responsive care.

Collaborated with executive leadership and federal partners to align program goals with humanitarian, clinical, and contractual obligations.

Led and supported multidisciplinary clinical teams, fostering professional development and high-quality service delivery.

Program Administrator

Healthcare Alternative Systems, Chicago, IL Jun 2019 – May 2021

Managed state-funded substance use disorder (SUD) residential, inpatient, and outpatient programs, ensuring full contract compliance and adherence to clinical standards.

Implemented operational efficiency strategies that reduced costs by 15% while maintaining quality of care.

Directed program development, budgeting, and staff performance to support continuous quality improvement.

Built and strengthened cross-agency partnerships, expanding visibility and increasing referrals from community stakeholders..

Program Manager

WestCare Foundation, Chicago, IL Jun 2016 – Jan 2019

Directed youth mentoring and diversion initiatives, contributing to a 10% reduction in juvenile delinquency across schools, detention centers, and community programs.

Managed state-funded contracts, ensuring compliance, reporting accuracy, and program sustainability.

Developed and maintained strategic community partnerships to expand service reach and impact.

Oversaw budget planning, performance evaluation, and staff supervision to meet program goals.

Behavioral Health Consultant (Chicago Public School Vendor)

LifeBuilder Inc., Chicago, IL Apr 2010 – Aug 2022

Delivered culturally responsive, school-based therapy and bilingual family interventions for Latino and BIPOC youth and families.

Trained teachers, staff, and administrators in restorative practices, trauma-informed care, and de-escalation strategies.

Increased parent engagement and participation in school-based youth programming through outreach, workshops, and bilingual support.

Collaborated with multidisciplinary teams (educators, social workers, administrators) to develop individualized plans supporting students’ academic, emotional, and behavioral success.

Facilitated group interventions promoting social-emotional learning, resilience, and conflict resolution.

Bilingual Staff Therapist

Advocate Behavioral Health Services, Chicago, IL Oct 2000–Dec 2013

Bilingual Staff Therapist – Advocate Behavioral Health 2000–2013

Provided culturally competent, bilingual therapy to a diverse patient population, addressing mental health needs including trauma, anxiety, and depression.

Developed individualized treatment plans and facilitated group and individual therapy sessions, achieving measurable improvements in patient outcomes.

Collaborated with multidisciplinary teams, including social workers, psychiatrists, and case managers, to coordinate holistic care.

Conducted intake assessments, maintained detailed clinical documentation, and ensured compliance with regulatory and organizational standards.

Advocated for patients’ access to resources and community services, enhancing support networks and continuity of care.

Delivered psychoeducation to patients and families on coping strategies, mental health awareness, and wellness practices.

Additional Roles:

Emergency Clinician, ORR Unaccompanied Children Program (2021)

Clinician, Endeavors MWS (2021–2022)

Private Practice Clinician, In Motion Counseling (2020-2022)

Private Practice Therapist, Centro Castillo (2019), In-Motion Counseling (2021–2022)

Youth Program Manager, Youth Service Project (2015–2016)

Bereavement Specialist, Lurie Children’s Hospital (2014–2015)

EDUCATION & CERTIFICATIONS

M.A., Counseling – Argosy University, 2003

B.A., Psychology – University of Illinois, 1998

Certificate, Interdisciplinary Humanitarian Assistance – Boston College, 2022

Licensed Professional Counselor – IL (Active since 2004)

Certified Clinical Trauma Professional (CCTP) – Evergreen Certifications, 2022

200-HR Trauma-Sensitive Yoga Teacher Training – Room to Breathe, 2020

Certificate in Somatic Embodiment and Regulation Strategies- Collectively Rooted, 2024

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