Executive Assistant Vice President

JOYCE E. ANDERSON

612-***-**** *************@*.*** www.linkedin.com/in/JoyceEAnderson

ADMINISTRATIVE PROFESSIONAL

Experienced and tactful administrative professional with a administration background in project coordination, research, and organizational effectiveness. Knowledgeable leader with a proven ability to develop and improve standard operating procedures. Demonstrated achievements in preparing confidential correspondence and reports and managing multiple priorities for several executives.

Streamline Operations Time Management Technology Interpersonal Skills Teamwork Discretion Judgement Organizational Effectiveness Leadership Budget Planning Communication PROFESSIONAL EXPERIENCE

J.P. Morgan Chase (via DCM Services), Bloomington, MN May 2024-December 2024 Account Representative

• Notified personal representatives of decedents that there was an outstanding balance remaining on the Chase charge account that had been closed upon notification of their passing.

• Attempted to collect a debt from the assets of the estate of the decedent.

• Looked up and explained the credit card statement to the personal representative and adjusted the account if necessary.

• Negotiated with the personal representative of the decedent, gathering information regarding the assets, probate, future intent of the estate regarding payment.

• Collected payments on account by phone either via electronic bank check or debit card.

• Realizing some estates had no assets, coded the accounts as uncollectable. Minnesota Urology Inc., Bloomington, MN May 2023-September 2023 Executive Assistant

• Administrative support to CEO, Physicians, Leaders, and Management.

• Draft communication on behalf of company executives

• Organize and prepare for meetings, gathering documents, managing logistics of meetings, respond to or redirect phone calls.

• Calendar management on multiple organization levels

• Office management and supply procurement to make sure things run smoothly.

• Meeting minutes of MNU Board meeting

• Ad hoc projects as assigned.

Boston Scientific (via IRI), Minnetonka, MN January 2022-April 2023 Executive Assistant/Administrative Assistant

Provide executive support to the Vice President and Chief Medical Officer, Urology and Pelvic Health, and auxiliary support to the Clinical Sciences Team.

• Performs general administrative duties supporting top level executives, coordinating meetings/calendar management, expense reporting, invoice reconciliation, arranging travel and major functional meetings.

• Trained in the procurement systems and responsible for ordering/maintaining supplies.

• Acts as a conduit of communication internally to and from Senior Leadership.

• Serves as a point of contact for internal and external stakeholders. Contacts are frequent within and outside the organization and involve obtaining or providing information on matters of critical importance to the organization and usually are of a sensitive/confidential nature.

• Answers complex functional questions that typically require a combination of sound judgment and often additional research and follow-up.

• Manages work in a confidential manner, ensuring information is shared with internal and external individuals in an appropriate manner; provides guidance to peers as necessary regarding proprietary information. Confidential information typically consists of non-public company sensitive information (acquisitions, business strategies, and financial data).

• Coordinates projects/assignments, organizes own schedule to meet deadlines. Several times per year, will organize group meetings (e.g., bimonthly staff meetings, semi-annual Town Halls, various recurring meetings, etc.) which will involve careful planning and organization.

• Ad hoc projects as assigned.

JOYCE E. ANDERSON *************@*.*** Page Two

U. S. Bank, Inc., Minneapolis, MN February 2020 – September 2021 Executive Assistant/Administrative Assistant

Provide executive support to the Senior Vice President LIBOR Transition, executive support to the Senior Vice President Treasury Risk, and auxiliary support to the LIBOR Transition Team.

• Document and discern operating procedures, researching and writing technology instructions which insure efficiencies across the team

• Oversee calendar management, travel arranging, and expense reporting.

• Resolve problems and solve issues enabling the team to work smoothly and efficiently.

• Onboard new hires and procure system access, equipment, direction, and training to optimize their assimilation.

• Ad hoc projects as assigned.

Ecolab, Inc., St. Paul, MN July 2014 – January 2019 Executive Assistant

Implement executive administrative support to the Senior Vice President North America Supply Chain, Senior Vice President Global Procurement, and auxiliary support to the Global Procurement Team through managing calendars via Outlook, arranging travel, and completing expense reports for the executive team.

• Consolidated reports and PowerPoint presentations to meet each executive’s specifications by managing, editing, and printing processes to produce quality products within stringent deadlines.

• Leveraged technology to create presentations, reports, and forms using Outlook, Excel, Word, and PowerPoint.

• Oversaw confidential department matters and personnel issues.

• Coordinated events and conferences, provided planning, logistical, and creative expertise.

• Employed proactive problem-solving skills while interfacing with diverse parties to coordinate meetings, plan events, and resolve network access issues expediently.

• Worked with Facilities, IT, and Telecom to manage moves, new hire set ups, and special requests.

• Ad hoc projects as assigned.

Best Buy Co., Inc., Richfield, MN August 2002 – February 2014 Executive Assistant

Supported the Senior Vice President of Treasury and Vice Presidents of Tax, Ecommerce, and Business Operations administratively.

• Ensured timely production of reports and presentations through managing, editing, and printing processes to produce quality products within stringent deadlines.

• Collaborated with CEO’s office to interject Treasury Board Materials into annual/quarterly board meeting presentations/books.

• Established trust to handle confidential department matters and personnel issues, displaying integrity throughout while reviewing executive e-mails and conducting phone conversations on their behalf.

• Managed calendars via Outlook, travel arrangements, and expense reports using Ariba Buyer for the executive team. Coordinated events, conferences, and expos through strategic planning efforts and creative expertise.

• Employed proactive problem-solving skills while interfacing with diverse parties to coordinate meetings of all sizes.

• Served as Move Facilitator for BestBuy.com, coordinating multiple major department wide moves. Orchestrated a 1000 person move in a 21-day timeframe avoiding any internal costs with minimal disruption to workflow.

• Leveraged technology to create presentations, reports and forms using Microsoft Office Outlook, Excel, Word, PowerPoint, and Visio.

• Ad hoc projects as assigned.

EDUCATION

Masters Certificate in Project Management

Watermark/Auburn University

Bachelor of Arts (BA), Political Science

Minnesota State University Moorhead, Moorhead, MN

Medical Classes: HIPPA, Medical Terminology

TECHNOLOGIES PROFICIENCIES

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook,) Microsoft 365 (Teams, One Drive) Microsoft Visio Microsoft Project Microsoft One Note Microsoft Access Concur Ariba SharePoint WebEx OnBase

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