Customer Service Medical Care

Cecilia Polumbus

Salado, Tx ***** 720-***-**** *******.********@*****.***

PROFESSIONAL SKILLS

● Understand the role of HIPAA, OSHA, COLA and CLIA-waived testing

● Understand the importance of bedside manner and keep a clean, sanitary, and safe work environment

● Knowledge of medical terminology, disease processes, anatomy, and physiology

● Innovative thinking and problem- solving

● Excellent phone etiquette

● Impeccable communication skills with people of all ages, temperments and backgrounds

● Proficient in Microsoft and google

● Well organized and Effecient time management

● Excellent attention to detail

● Keep calm demeanor with patience in high stress situations EDUCATION

MedCerts Livonia, MI Jan 2022 – May 2022

Cardio-Phlebotomy Technician Program: NHA – CPT and CET Certified University of New England Biddeford, ME Aug 2019 – Jan 2021 worked towards a Bachelor’s Degree double major in Biochemistry and Animal Behavior Denver School of Innovation and Sustainable Design Denver, CO Aug 2015 – May 2019 College coursework in engineering. design, and business PROFESSIONAL EXPERIENCE

Credence Chiropractic Georgetown, TX Aug 2023- Oct 2023 Chiropractic Asssistant

● Scheduled patients while juggling time management

● Answered phones with friendly demeanor

● Completed neurological based assessments on patients

● Entered electronic health record notes and filed physical and electronic paperwork University of New England Biddeford, ME Aug 2019 – May 2020 Assistant Lab Animal Technician

● Entrusted with the responsibility of providing certain levels of medical care to multiple colonies of 100+ lab animals

● Managed time to meet research deadlines and directly communicated with doctors and other researchers

● Maintained a clean and safe work environment following CDC and OSHA standards and guidelines Children’s Diabetes Foundation Denver, CO Jan 2013 – Dec 2020 Advocate

● Mentored young kids with type one diabetes and provided information and safety protocols with their parents

● Spoke publicly at many luncheons and gala’s to raise awareness and money to fund research and the nonprofit itself Strauss Skates and Bicycles St. Paul, MN Jun 2017 – Aug 2018 General Employee

● Gained professional experience in customer service dealing with customers of all demographics while maintaining standard of sales

● Operated five embroidery machines at once while fulfilling different large orders at once of hats, jerseys, shirts, etc.

● Applied background knowledge of the sport of hockey to aid customers in their purchases Discovery Link Denver, CO Sep 2017 – May 2018

Paid Intern

● Taught and guided computer science and art classes (including photography) to middle school students independently

● Oversaw a large group of 30+ children and provided a safe environment for all after school activities

● Mastered patience and ability to set appropriate boundaries Yours Truly Cupcakes Denver, CO Apr 2014 – Jun 2017 Sales Support and Customer Service

● Managed a small walk in sales area and provided a pleasant and enjoyable experience for customers

● Prepared large catering orders anywhere from 30 to 400 desserts took larger order via phone for events

● Worked private events with flexibility in order to make customer happy ADDITIONAL INFORMATION

Skills: Professionalism, Growth mindset, Collaboration skills, Communication, Critical thinking, Customer service, Conflict Resolution, Artistic eye to detail, Problem solving, STEM, Proficient in Microsoft Suite, Google Suite, Lesson planning, Awards/Recognition: Dean’s Scholar, 1st place NASA Aeroengineer Contest, Lettered in Ice Hockey, Softball, and Lacrosse Volunteer Work: Public Service Efforts, Animal Shelter, Beach Clean-ups, Non-profit, Coaching

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