Customer Service Agent
Resume:
Tametra D. Jackson
Houston,TX 77072
*******.*******@*****.***
Career Objectives
Customers Service Agents Remote Positions, Customers Services Management, Coding Specialists.
Summary of Qualifications
Seven years experience as a Customer Service Agent. One year experience as a Remote Customer Service Agent. Over fifteen years experience as a Home Health Nurse. Five years experience as a Day Care Assistant Manager.
Work History
Advanced Technology Call Center
Customer Service Agent
01/13/2021-10/5/2022
Answering high volume incoming calls,
Assisting clients with product and service.
Work from home virtual agent, multiple screen
Assist Clients with problems and concerns.
Resolve clients concerns
Assist clients with web support, research product and service for clients concerns and troubleshooting
Commutations,record, notate reason for calls.
Enter customer complaints into system data based
Compassion Caring
Health Provider
12/16/2018-12/15/2019
Report and document care and medications
Commutate with client and family members
Observe client medical needs
Assist with daily activities
Assistant Care Provider
Health Care Provider
Transport to and from doctor appointments
Meal Preparation
Medication Reminder
Organization
Commutate with doctors and Nurses
Houston Community College
Customer Service Agent
6/2018-1/2019
Assist clients with filling out documents for financial aid assistance Input data
Customer service Assistance
Comply with company Policies and Procedures
Care Innovation
Home Health Aid
06/2014-11/2018
Provide with ADL-Assist Daily Life Activities
Bathing
Medication assistance
Light housekeeping
Transportation
Prepare documents
Filing
Starting All Over
Customer Service Agent
1/2018- 10/2018
Document and record clients information and the database Research and record needs and services of the client as needed Clients first point of contact and communication
Filing, data entry
Our Care Solutions
Home Health Care Providers
06/2014-11/2018
Assist clients with daily living activities
Meal preparation
Laundry
Bathing
Commutate with client in social settings
Document medications, timesheets
Education
HEARTLAND HIGH SCHOOL
January 2012 to October 2013
High School Diploma
Houston Community College
1999 to 2001
Certified nursing assistant
Houston Community College
November 2017 to August 2019
Study Licensed Vocational Nurse
Sanford Brown College
2008 to 2009
Medical Billing and Coding
Occupational License or Certification
Certified Nursing Assistant
Certified Billing and Coding
National HealthCareer Association
CPR
Computer Skills
40-60 word per minute
Excel
Word
Data entry
Spreadsheet
Dual Screen
MS Office
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