Regulatory Compliance Customer Service

SANDRA CASTRO

***** ** **** *******, ***** FL ***93

Cell: 786-***-**** • ************@*******.***

SUMMARY

Energetic Management Professional with over 20-years experience skilled at leading teams in fast-paced production environments and implementing cost-reductions. Proven track record of achieving sustained impovements in quality, resource utilization and on-time delivery. Strong knowledge of ICC Incoterms and logistics of shipping to international markets as well as regulatory compliance landscape pertaining to wireless telecom products. Strategic thinker who combines excellent problem-solving and communication skills with a bottom-line focus. Fluent in English and Spanish.

AREAS OF EXPERTISE

Conflict Management & Resolution

Resource Planning & Budgeting

Financial Management

Presenting to C-Level Management

Strategic Planning

Leadership skills

Team Building and Optimization

Team Goal Setting

PROFESSIONAL EXPERIENCE

Director of Operations

SkyPatrol LLC International Group 2012 to Present

Provide strong operational leadership and strategic direction to the distribution center. Implement plans to increase efficiency and effectiveness; develop standards to measure progress.

Direct and motivate staff and organize their work to maximize productivity and improve overall operations. Create a positive and energized work culture; provide development opportunities, training and leadership.

Ensure safety and quality control for all warehouse functions, including receiving, picking, packing, shipping, and maintain compliance with OSHA regulations.

Perform analysis and planning of space, inventory, outbound/inbound shipments, packaging production, and work closely with customer service to resolve issues related to warehouse operations. Lead various operations projects related to system and/or process improvements

Direct inventory management to maintain in-house inventory system, manage daily cycle counts and ensure proper inventory rotation procedures are followed.

Perform purchasing activities to ensure product quality, adequate inventory levels, and negotiate pricing. Interface with customers to facilitate order processing, returns, charge backs and resolve issues as needed.

Oversee and manage relationships with freight vendors and customs brokers to ensure rates and service meet business objectives.

Manage facility to ensure the maintenance of a safe and clean warehouse that meets company and regulatory standards. Manage overall building and equipment repairs as needed.

Senior Admissions Officer

Florida Career College Office of Admissions 2009 to 2010

Senior Admissions Officer

Welcomed prospective students serving as a liaison between the general public and the college

Responsible for recruiting qualified applicants for admission to the college

Managed time and inquiry resources to achieve monthly application, and quarterly enrollment plans.

Conducted a high quantity of prospect phone contacts to secure weekly standard appointments

Achieved enrollment and start rate goals

Head Admissions Officer

Technical Career College Office of Admissions 2006-2009

Admissions Advisor

Managed time and inquiry resources to achieve monthly application, and quarterly enrollment plans.

Achieved enrollment and start rate goals

Conducted a high quantity of prospect phone contacts to secure weekly standard appointments

Welcomed prospective students serving as a liaison between the general public and the college

Responsible for recruiting qualified applicants for admission to the college

Participate in establishing enrollment goals for the Office of Admissions & Records and individual academic departments. With academic departments and Office of Public Relations representatives devise, develop and coordinate general recruitment and program-specific literature for new and continuing students.

Participate in student scheduling sessions and advising/counseling sessions.

Participate in establishing enrollment goals for the Office of Admissions & Records and individual academic departments. · With academic departments and Office of Public Relations representatives devise, develop and coordinate general recruitment and program-specific literature for new and continuing students.

Sales & Marketing Executive

Hyatt Hotels Hyatt Regency 2001-2006

Sales & Marketing Executive

Worked directly with the Director of Sales and Marketing

Execute overall strategic marketing & sales direction for our clients including all advertising, customer relationship marketing, public relations, promotions, and sponsorships.

Coordinate research, reporting and analysis to guide future market planning.

Create campaign calendars, analyses and other reporting tools that will provide meaningful insight and measurable results on campaigns.

Develop and execute marketing & direct sales programs to support account needs and ensure success of each marketing campaign. Business to Business (B2B) sales will play a significant part in sales activities executed.

Assist in achieving department goals through cohesive and efficient marketing support as needed.

Identify and execute partnership opportunities that bring in new customers/accounts

Provide optimal client service / account services support

EDUCATION

MIAMI DADE COLLEGE, Miami, FL

Associates in Science

ADDITIONAL SKILLS & ATTRIBUTES

Problem Solving ~ Adaptability ~ Collaboration ~ Strong Work Ethic ~ Time Management ~ Critical Thinking

Self-Confidence ~ Handling Pressure ~ Leadership ~ Creativity ~ Bilingual ~ English ~ Spanish

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