Business Development Customer Service

JEFFREY D. BAILEY

Rockford, IL ***** 815-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

Vested Interest in using creative talents, leadership skills and innovative concepts to produce systems and programs that will change, and conduct specific goals, communications, sustainability, grow revenues, build brand, and create market message.

Skills

Collaborator

Marketing

Communication

Strategic Development

Issue/Conflict Resolution

Customer Service

Analytical/Assessment Evaluation

Creative

Industrious

Entrepreneurial mindset

Advocate

Active Listener

Relationship Builder

Innovative

Work History

Business Development Consultant 05/2025 to Current

Lite Strategy-Government Affairs – Rockford, IL

Met with current clients to assess needs and develop improvement plans.

Arranged potential client contacts, cultivated relationships, and followed through all service needs.

Elevated client engagement levels through regular communication updates and strategically planned touchpoints.

Developed customized solutions for clients, resulting in enhanced customer satisfaction and retention.

Conducted market research and analyzed industry trends to inform business development strategies.

Increased client base by showing new business opportunities and developing strategic partnerships.

Managed needs of more than 5-15 customers at once using strong prioritization and multitasking abilities.

Marketed services to current clients as well as local and national businesses resulting in $15K in revenue.

Managed needs of more than 25-50 customers at once using strong prioritization and multitasking abilities.

City Council Alderman 07/2023 to 05/2025

City of Rockford – Rockford, IL

Initiative-taking, with a keen sense of personal responsibility.

Worked effectively in challenging environments.

I am skilled at working independently and collaboratively in a team environment.

Proven ability to learn quickly and adapt to new situations.

Worked well in a team setting, providing support and guidance.

Excellent communication skills, both verbal and written.

Enthusiastic about learning and committed to continual improvement.

Aided with day-to-day operations, working efficiently and productively with all team members.

Organized and meticulous with a strong work ethic.

Membership Development Executive 10/2019 to 11/2023

Rockford Chamber of Commerce – Rockford, IL

Skilled at working independently and collaboratively in team environment.

Initiative-taking, with keen sense of personal responsibility

Proven ability to learn quickly and adapt to new situations.

Worked well in team setting, providing support and guidance.

Worked effectively in challenging environments.

Managed time efficiently to complete all tasks within deadlines.

Demonstrated respect, friendliness and willingness to help wherever needed.

Excellent communication skills, both verbal and written

Enthusiastic about learning and committed to continual improvement.

Strengthening communication skills through regular interactions with others

Organized and meticulous with strong work ethics.

Adaptable and proficient in learning new concepts quickly and efficiently

Cultivated people skills by building positive relationships with others.

Managed over 50 prospect calls daily.

Sales 07/2023 to 08/2023

Sales Force Inc – South Carolina

Marketing energy products/services to businesses

Established consultative selling third party services.

Performed assessment, reviewing bills to find consumption.

Working with business owners

50/daily prospect cold calling

Following with prospective customers

Evaluate and assess energy consumption of both natural gas -electricity.

Provide overview of energy deregulation.

Daily sales meetings

Covering expansive regional territory

Technical Consultant 01/2020 to 06/2023

Rob And Rocky – Rockford, IL

Arranged student business tours exposing different career options.

Collaboration created system and program aimed at high school students 9-12th graders.

Organized schedule tours to visit businesses.

Discussed importance of mentoring students’ relationship.

Recommended network with students to secure internships.

Established communication with academy student counselors discussing ideas and innovative concepts for education attainment.

Active advocate for students

Participated in student career workshops.

Sales Associate 01/2019 to 10/2019

Macy's – Rockford, IL

Provided retail sales and customer service to Macy's clients.

Managed cash transactions efficiently while adhering to company cash managing policies, ensuring accuracy in all financial exchanges.

Built relationships with customers to encourage repeat business.

Program Director 03/2018 to 04/2018

JEA Sr. Living – Cleveland, Ohio

Developed activities and various programs for (40) memory care residents in secured environment.

Managed (2) part time program assistants, trained staff in memory care philosophy and techniques, recruited high school and college student volunteers.

Implemented use of social media tools to communicate with family members.

Created monthly activity calendar using illustrations application.

Collaborated with sales-marketing on admissions to increase census.

Diligently engaged with clinical staff taking part in residents' pre-admissions assessment

Alz co-facilitator for support groups listening, sharing trends, and medical research information, Brookdale Sr Living

Scheduled and supervised staff meetings to discuss innovative ideas and update participants on program details and milestones.

Recruited and trained staff and volunteers to upgrade collective team skills.

Clair Bridge Coordinator 01/2014 to 03/2018

Brookdale Sr. Living – Cleveland, Heights, Ohio

Promoted from part-time to full-time managers learning basic memory policy, procedures, and programs.

Implemented signature structured daily path model for residents' activities.

Trained CAN-clinical staff, recruited volunteers, fostered community partnerships with universities, business and high schools to educate about neurological disease.

Facilitated UADC (Understanding Alz Dementia Care), engaged with

CCR monthly meetings, implemented B.E.S.T (Brookdale Excellence Standard Tools) for quality and state regulators.

Communicated with residents POA’s.

Active with public health agencies

Developed Alz dementia education series for staff and family support.

Alz walk committee member, co-facilitator Alz support group.

Leisure care bought Brookdale community 4th quarter.

Entered data, generated reports, and produced tracking documents.

Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Gathered and organized materials to support operations.

Project Technical Consultant 09/2013 to 12/2017

APB & Associate – Cleveland, OH

Recruited team of SME in discipline construction fields.

Created CCI (Construction Collaborative Initiative)

Community outreach on major projects

Monitored subcontractor and workforce participation.

Conduct matchmaker events between prime - subs.

Generated new revenue stream for consultants.

Participated in weekly project meeting with trades to ensure progress.

Concept enabled consultants to secure new projects in healthcare, private university, and corporate entities.

Changed $1B capital investment in a healthcare project created new mentor-protege partnerships.

Wrote, updated and supported project documentation.

Communicated project updates to stakeholders at all levels.

Updated customers and senior leaders on progress and roadblocks.

Sales/Project Manager 12/1997 to 01/2014

Wake Forest Contractors – Shaker Heights, OH

Managed customer relations issues, enabling quick resolution, and client satisfaction.

Resolved customer issues quickly to close deals and boost client satisfaction.

Maintained relationships with customers and found new ones by naming needs and offering services.

Conducted team meetings to reinforce goals and aims and set clear expectations about policies and procedures.

Managed multiple projects simultaneously, ensuring on-time delivery and exceeding client expectations.

Found new market opportunities and developed tailored strategies to capitalize on them.

Championed continuous improvement initiatives within the organization, leading to increased operational efficiencies and overall productivity gains.

Co-Founder/Partner/Business Development Executive 12/1997 to 01/2014

WF Group/Urban Fusion – Shaker Heights, OH

Co-founder of start-up real estate construction development company

Developed, implemented strategic marketing plan that yielded over $5M revenues, $60M aggregate contract sales.

Generated new revenue stream over $500K.

Market expansion into Columbus Ohio and Washington

Established and supported highly effective relationships with clients and industry partners to drive growth.

Communicated directly with customers and partners to build strong business networks and relationships.

Found business development challenges and customer concerns for initiative-taking resolution.

Implemented innovative business development strategies to increase customer base and expand market share.

Networked with other businesses and customers to increase sales opportunities and contacts.

Established foundational processes for business operations.

Developed marketing materials and campaigns to boost brand awareness and customer engagement.

Education

Bachelor of Science: Business Mgmt. Admin Expected in 05/2028

Rockford University - Rockford, IL

Affiliations

Appointed by Mayor to City Council July 10th,2023.

NICNE Board Member- 2023

Region 1 Planning Council-Resiliency Climate Forum- 2023

ComED CoF (Community of Future) Advisor Committee- 2021

FEC (Financial Empowerment Center) Committee-2021

Sustain Rockford Board Member-2019

TIF (Tax Incentive Financing) Committee-2020

Greater Rockford League of Women Voters

Member-2023

RPS (Rockford Public Schools) 205 Advisor Curriculum Committee-2022

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