Customer Service Medical Assistant

CYNTHIA SANTIAGO

**** ****** ******

Bethlehem, PA 18018

484-***-**** **************@*****.***

To obtain a position that will allow me to advance and develop new skills. Experience:

Customer Service Representative, Easton Suburban Water Authority, Easton, PA 2025-present Serving as the first point of contact for customers by phone, email, and in person. Providing accurate information to new and existing customers. Processing payments (online, by phone, mail, and in person). Scheduling appointments for service and distribution departments as needed. Documenting customer interactions accurately and thoroughly. Collaborating with coworkers across departments to address service issues. Maintaining a professional and positive demeanor in all interactions Human Resources Onboarding Specialist, UPS, Easton, PA 2020-2024 Performs pre-boarding/onboarding activities, I9 verification, validate background checks, coordinates scheduling, posting and collects bid list, performs Driver Qualification Files, coordinates drug screening for drivers, Staffing of package handlers for the Allentown/Bethlehem HUB, package, Tatamy preload. Attend and participates in weekly staff meetings.

Medical Assistant, St Luke’s Physicians Group; Allentown, PA-2011-2020 Triage calls; scheduling appointments; maintaining and preparing patients chart; open and close of the office; obtain vitals and record; processing of prior authorization for imaging test and medications; abstracting and pre- charting; maintain product inventory; assist in patient support groups. Cashier/Front End Supervisor, Wholes Foods Market; Manhasset, NY-1999-2010 Assisting customers during checkout process and working at the customer service desk. Providing excellent customer service. Working closely with the team leaders to ensure smooth operation of the front end. Follow all cash handling procedure and oversee the department and resolve difficult customer situations. EDUCATION

2008-2009 GED- Umos Educational Center

2009-2010 Medical Assistant- New York Medical and Dental School 2020-2021 Falcon Career Institute- Licensed Practical Nurse (LPN) Skills:

Knowledge of Microsoft Word; Microsoft Office; Medent; Allscripts; IDX system; EPIC; Automated employment system.

References: Available upon request

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