Scrum Master Project Management

Executive Summary

Mr. Chien is a results-driven executive leader specializing in management consulting, with a proven track record of leveraging Cloud Computing (SaaS) and Artificial General Intelligence

(AGI) to foster innovation, streamline operations, and generate sustained value for investors and shareholders.

With extensive experience partnering with C-suite executives (CEO, CFO, CPO), Mr. Chien is adept at shaping and executing transformative strategies that deliver measurable outcomes across diverse industries, including government, education, telecommunications, finance, engi- neering, utilities, retail, and technology.

A standout achievement in Mr. Chien's career is his leadership in driving Google’s Learning Management System (LMS) Onboarding initiatives at Docebo. This effort expanded user regis- trations by 100%, surpassing 10 million external users and 60,000 internal users. In addition, he designed and developed AI prompts in Glean to automate Executive Summary Onboarding Health Status reporting, providing insights on risks, issues, schedule, scope, budget, client rela- tionships, and overall project status.

As a certified Project Management Professional (PMP), Professional Scrum Master (PSM I), Certified Scrum Master (CSM), and ITIL® professional, Mr. Chien combines his technical exper- tise with strategic insight to deliver exceptional results that exceed expectations and drive lasting success.

Summary of Qualifications

Company: Docebo

Date: August 2021 – Present

Location: Toronto, Canada

Role: Senior Project Manager

Project Management:

• Spearheaded Google’s Learning Management System (LMS) onboarding for 10 million regis- tered advertising partners and over 60,000 internal users, achieving a 100% increase in Doce- bo’s user base. Delivered outstanding execution with a Promoter Score of 9/10, significantly enhancing customer satisfaction and engagement.

• Successfully managed and delivered 28 LMS Onboarding engagements, consistently ensuring high-quality outcomes and exceeding stakeholder expectations. Contract Management:

• Secured a $4.6 million (5-year) contract with the 4th largest bank in the US through successful bidding and negotiations.

Executive Reporting:

Anthony Chien

Phone: 416-***-****

E-mail: ************@*****.***

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• Delivers comprehensive weekly status updates to C-suite executives (CEO, CFO, CPO), ensur- ing strategic alignment, transparency, and informed decision-making at the highest organizational levels.

Professional Services Optimization:

• Optimized internal Statement of Work (SOW) processes, resulting in time savings of 40% to 60%, and increased the win rate from 52% to 79%, nearly quadrupling revenue per opportunity. AI Implementation:

• Designed and developed AI prompts in Glean to automate Executive Summary Onboarding Health Status reporting, providing insights on risks, issues, schedule, scope, budget, client rela- tionships, and overall project status.

Company: Dayforce

Date: November 2017 – August 2021

Location: Toronto, Canada

Role: Implementation Project Manager, Sr.

• Led 17 implementations, with six receiving an NPS Promoter Score of ‘9’ or ‘10’. Completed eight 'In Flight' implementations, showcasing adeptness in managing complex projects.

• Managed the end-to-end implementation of Payroll, Benefits, Workforce Management, & Talent modules, including legacy payroll data conversions.

• Maintained strong relationships between internal stakeholders and external customers, fostering collaboration.

• Managed engagements up to $650K USD, leading teams of 8 to 25 resources, with a PEPM ACV reaching up to $1.2M per customer.

Recipient of the Dayforce Q4-2019 Services Our Way Awards, recognized for outstanding performance and commitment to delivering excellence in service delivery. Company: ADP Canada

Date: February 2017 – November 2017

Location: Toronto, Canada

Role: Program Manager – Desktop Tools

• Enhanced client experience within the contact center associates' desktop environment, resulting in increased client satisfaction and productivity.

• Developed a comprehensive Desktop Tools Roadmap, including CRM, HCM, Knowledge Man- agement, and Big Data Analytics.

• Acted as the primary contact between various internal departments to optimize the associate desktop experience.

• Championed data governance and integrity efforts for Desktop Tools in Canada.

Company: Rogers Communications (Contract)

Date: July 2016 – December 2016

Location: Toronto, Canada

Role: Program Manager

Managed the upgrade and redesign of software and hardware infrastructure for the iPhone launch and Black Friday sales.

Conducted Steering Committee meetings with CIO and SVP/VP level executives. Page 2 of 3

Engagement Size: $885k CAD, ~24 resources (11 direct reports).

Company: Oracle

Date: November 2007 – April 2016

Location: Toronto, Canada

Role: Consulting Project Manager & CRM PMO Lead

Provided oversight to ensure all CRM (Siebel, Oracle Sales Cloud, PeopleSoft CRM) projects met or exceeded baseline profit margins.

Responsible for revenue generation initiatives and revenue collection activities.

Continuously improved the quality of CRM project delivery through education, training, methodologies, tools, and knowledge sharing.

Established KPIs, governance strategies, policies, and procedures for all CRM projects.

Developed the skills of project managers through continuing education and knowledge shar- ing.

Managed on-site and offshore resources to implement COTS and SaaS projects successfully. Engagement Sizes: up to ~$20 Million, up to 39 resources (~19 direct reports) Education:

Bachelor of Applied Science and Engineering

Awards received

Dean’s Honor list – University of Toronto

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