Data Entry Service Associate
Resume:
Melissa Miller
Experienced Patient Service Associate
Seeking Remote Data Entry Operator Role
**********@*****.***
Connellsville, PA
Work Experience
Patient Service Associate
Independence Health Care
January 2024 - March 2025 • Connellsville
Facilitated communication between patients, medical personnel, and insurance providers to resolve any discrepancies or concerns. Maintained confidentiality by properly handling sensitive patient information in accordance with HIPAA guidelines. Enhanced patient satisfaction by providing efficient and compassionate service during check-in and check- out processes. Managed multiple phone lines, addressing patient inquiries and directing calls to appropriate departments as needed. Assisted in the management of patient waitlists and coordinated urgent appointments for patients requiring immediate care.
DOT Compliance Manager
Green Acres Contracting Company Inc.
August 2016 - April 2022 • Scottdale
Delivered training programs and orientation to inform new and current employees in regards to hours of service compliance Maintained all confidential driver qualification files, license and medical certificate compliance records Consistently complied with applicable laws and regulations and ensured facility adhered to FMCSA laws Responsible for Quarterly IFTA Fuel Tax on 200 truck fleet Main contact for day to day operations of company fleet of 200 trucks and 100 employees Assisted mechanics in garage when needed Responsible for ELD systems being installed into all required vehicles and maintaining their working condition. Troubleshooting when necessary Assisted road crews on multiple job-site locations when needed
Front Office Duty Manager
The Center for Medical Imaging
July 2013 - August 2015 • Greensburg
Managed various general office duties such as answering multiple telephone lines handling 50 patient calls per day, patient screening, patient reporting and communication with multiple doctor offices and medical facilities Completed insurance forms/authorizations, data entry of patient records Arranged testing for MRI's/CT's/Dexa/Ultrasounds and X- rays Ensured safety and well-being of patients by obtaining surgery reports and health care records for clearance to have studies performed Professionally and courteously verified insurances and appointments with patients Helped employees with day to day work and complex problems by applying motivational and analytical strategies Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable. Addressed and remedied all patient or team member issues. Assessed processes and procedures, complying with OSHA, and HIPAA regulations. Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties. Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling. Completed administrative patient intakes with case histories, insurance information and mandated forms. Education
Connellsville Area High School
High School Diploma
June 2000 • Connellsville, PA
High School Diploma
Skills
Day To Day Work Electronic Patient Records Workflow Processes Insurance Claims Answer Questions Motivational Passionate Facilitated Communication Medical Imaging Troubleshooting Patient Satisfaction Willingness To Learn Remote Data Entry Customer Needs Appointment Scheduling
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