Customer Care Representative

ILATOYA L. WHITE

**** ******* **

e: *********@*****.***

p: 678-***-****

O B J E C T I V E

Passionate and empathetic psychology graduate seeking a position as a Customer Care Representative to utilize strong interpersonal skills and understanding of human behavior in providing outstanding customer support.

An empathetic and customer-focused individual with a background in psychology, seeking a position as a Customer Care Representative to provide exceptional support and assistance to customers.

An individual equipped with a profound understanding of psychology and a dedication to customer satisfaction desires the role of Customer Care Representative. Aims to apply exceptional communication skills to enhance customer experiences and foster positive engagements.

E X P E R I E N C E

Customer Care Representative (CCR) Nov 2022 - Mar 2023 Delta Vacations (short term contract/seasonal position) Remote

Successfully handled an average of 100 reservations per day, ensuring accuracy and efficiency in booking processes.

Received multiple commendations from customers for providing exceptional service and resolving complex reservation issues.

Collaborated with the sales team to create and implement promotional packages.

Received multiple commendations from customers for exceptional service, including resolving complex issues and going above and beyond to meet their needs.

Streamlined the customer complaint resolution process, reducing average resolution time. Customer Relationship Specialist Oct 2021 - Oct 2022 Truist Atlanta,Ga

Collaborated with cross-functional teams to develop and launch new banking products.

Assisted customers in navigating complex financial transactions, such as mortgage applications and investment portfolios.

Developed and maintained strong relationships with high-net-worth clients,

Conducted regular customer satisfaction surveys and utilized feedback to identify areas for improvement, increasing overall customer satisfaction scores. Order Analyst Oct 2010 - Nov 2021

Quiktrip Ellenwood,Ga

www.quiktrip.com

Achieved a 99% accuracy rate in order picking, ensuring timely and error-free delivery to customers.

Trained and mentored new order pickers, resulting in a decrease in training time and improved overall team performance.

Received recognition for consistently meeting or exceeding daily order-picking targets.

Achieved a 99% accuracy rate in order picking, ensuring timely and error-free delivery to customers.

Successfully trained and mentored new order pickers, resulting in improved productivity and reduced training time.

Collaborated with the purchasing department to identify and resolve inventory discrepancies, maintaining improved order accuracy.

Successfully conducted a company-wide compensation analysis, resulting in a more competitive salary structure and improved employee satisfaction.

Successfully resolved complex employee relations issues.

Resolved customer inquiries and complaints, maintaining a 95% customer satisfaction rating.

Implemented cost-saving measures by negotiating favorable terms with suppliers. E D U C A T I O N

Psychology Sep 2024

Georgia State University

V O L U N T E E R E X P E R I E N C E

Team Support Feb 2022 - May 2022

Faith Health Services

Worked closely with a team of dedicated individuals who were passionate about making a positive impact in the community.

Organized and coordinated events, assisted team members, and engaged with community members to promote the organization's mission.

C E R T I F I C A T I O N S & L I C E N S E S

AT&T Technology Academy Certified Aug 2023 - Present AT&T

S K I L L S

Microsoft office, Research Telecommunications, Critical thinking, Troubleshooting Customer support

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