Lead QA Analyst

Mallikarjun Rao Toom

******.****@*****.***

Cell: 720-***-****

Technical & Professional Expertise:

• Having around 15+ years of experience in Software Testing and Production support.

• 6+ years of experience in people management as a Test Lead for multiple teams.

• 6+ years of experience in practicing & Implementing Agile- SAFe Scrum Practitioner 5.0.

• 3 years experience as Scrum Master in handling Program Increment(PI planning) events such as Scrum(DSU), Refinement of backlogs, Iteration Planning, Reviews & Retrospective meetings.

• Good experience in handling multiple teams, monthly/annual feedback reviews and Project Management.

• Good experience in handling Team escalations, root causes and identifying trainings for the team members.

• Software Skills: Automation Testing, Selenium, C# .Net, postman, API Testing, BDD, Azure Devops(ADO), ITIL, SQL and Playwright.

• Good Experience in Banking – Mortgage, Logistics and Life Insurance Domains.

• Experience in preparing QA certifications/reports, Test plan and reviewing Test suits.

• Involved in setup and maintain the Test and Production environments.

• Experienced in Functional Testing, Regression Testing and GUI Testing.

• Experience in validating the functionalities of in-house Generative AI platform applications testing with exposure to LLM evaluations.

• Exposure to Incident Management and Risk Management.

• Experience in testing of Web Applications, Web services and BI Reports.

• Good Knowledge of SDLC and STLC.

• Good team and individual player with excellent communication skills. Experience:

Currently ICE Data Services India Private Limited Hyderabad from Sept’23 to till date as a Lead QA Analyst.

Worked with Black Knight India Private Limited (a.k.a Darkmatter or Constellation), Hyderabad from March 14 to Sept’23 as a Software Test Analyst IV. Previously Worked with SYNTEL, Pune from Jan’07 to Feb’ 14 as a Specialist IMS. Education Qualification:

Bachelor of Technology (Electronics & Communications) From J.N.T. University College of Engg, Kakinada.

Professional Certifications:

• SAFe 5.0 - Scaled Agile Practitioner certification

• Certified Scrum Master (CSM)

PROFESSIONAL EXPERIENCE:

2

Project 1:

Title: Loan Sphere Claims Workspace & FTA

Product Client(s): FNMA, FHA, FHLMC - Mortgage Insurance Duration: March’ 14 – Till Date

Technology: C#, .Net, API, Web services, postman, SQL, ADO, Selenium Designation: Lead QA Analyst

Role: Test Lead/Reporting Manager

Project Overview:

The Loan sphere Claims Workspace addresses the gaps in existing claims processing technologies. It is intended to present a unified way to create, review, edit, track, and submit claims to FHLMC, FNMA, VA, FHA, Private Investors, and MI Companies.

The Claims Workspace is the first of a new suite of Workspace applications at BKFS. Claims-filing process with straight-through processing of claims within rule-based tolerances, with exception-based processing using workflows, dashboards, extracted reports and queuing. As it require more insight into reasons for curtailments and denials of claims, it established integration with automated interfaces of Investors and MI companies such that more accurate claims processing takes place. All of which will reduce the time to file a claim, reduce error rates and increase throughput. Responsibilities:

• Involved in Test/UAT/Prod deployments, QA certifications and co-ordinate trouble shoot bridges of Incidents.

• Involved in User Stories/Bugs walkthroughs/discussions with Product/BAs/Dev teams.

• Worked on Testing of product features/user stories using API, Selenium c#, Playwright, BDD Automation Test Cases.

• Involved in preparing test plan/strategy, Review of Test Cases of the team members and Regression suits.

• Participating Bug calls, coordinating root cause analysis and tracking user story/defects in Azure Devops.

• Handling teams with SAFe practices of Program Increment such as Scrum(DSU), SoS, Refinement of backlogs, Iteration Planning, Reviews & Retrospective meetings.

• Worked as Scrum Master in Presentation of PI plans, Iteration Demos and capacity/load estimations.

• Timely Escalate the issues about project requirements (Environment issues, Software, Hardware, Resources) and resolving them by coordinating with concerned teams.

• Closely working with the development/environment teams for the issues identified..

• Mentoring team(s), planning and providing support to team members.

• Organize the status meetings and sharing the Status Report (Daily, Weekly & Monthly etc.) with the management.

Project 2:

3

Title: Revenue Systems for GUIs and Shipments

Client: FedEx

Duration: Jan’ 10 – Feb’ 14

Technology: Production support, Java, Web services, UNIX and Oracle Role: Specialist IMS

Description:

Revenue Systems will involve different levels of testing of FedEx applications. Revenue Systems consist of GUIs which allow its customers to make shipments and track also. It provides some features like Shipping, tracking, pickup and rating etc. Customer can schedule pickup for their shipments, check for the rates of different types of shipments.

Revenue systems shipments process using XML, SOAP and web service transactions. And these are validated by set of rules through UNIX scripts and validation in Database. Responsibilities:

• Trouble shoot Defects and tracking through Quality Center.

• Working on Incidents & Service requests as part of Production support.

• Executing UNIX scripts, SQL & BCP queries and finding the errors/logs for the defects.

• Closely working with the development/Test/Prod environment teams to setup environments..

• Attending daily status calls for defects/test status calls.

• Managing team, planning and providing support to team members.

• Preparing daily, weekly reports and dashboards and sharing with management. Project 3:

Title: Loan Management Information System (LMIS)

Client: HartFord

Duration: Jan' 09 - Dec'09

Technology: Manual Testing, QTP and Quality Center Role: Analyst Programmer

Description:

It is designed for accounting, messaging and MIS (Management Information System) loans, Limits monitoring and bills. This project includes various loans transactions and their recovery details, Money flow from one account to another account, Individual ledger of customers of various accounts, general ledger, trial balance sheet generation, profit and loss account sheet generation and annual balance generation. It also consist of various loans schemes handling, loan transaction, their payment schedule, rollover and new loan generations depending upon various schemes Responsibilities:

• Prepared and reviewed test cases.

4

• Execution of Test Cases.

• Involved in preparing Test Plan.

• Identifying, preparing and executing QTP automation scripts.

• Functional and Regression testing of the application.

• Used Quality Center for defect logging and tracking. Project 4:

Title: PLI - Web Services Outlook Plug in

Client: Pioneer Life Insurance Inc,

Duration: Jan’ 08- Dec’08

Technology: Manual Testing, Web services testing, UNIX and Oracle Role: Analyst Programmer

Description:

This project mainly deals with Life Insurance, Casualty and Property Insurance transactions of the user. User can do transactions using this application by configuring it in MS-Outlook. Both accessing to mails and transactions information can be done on the same. It provides different kinds of services like creating new business for Life Insurance, Casualty and Property Insurance transactions for the existing customer.

Responsibilities:

• Preparation & execution of Test Cases.

• Attending and involving in walkthroughs/discussions of SRS documents.

• Setting up the test environment.

• Performed functional and Regression testing.

• Executed test cases for web services, SOAP and XML transactions.

• Used Quality Center for Defects Tracking.

• Preparing Daily, Weekly status reports.

Project 5:

Title: Pioneer Life Insurance Annuity System

Client: Pioneer Life Insurance Inc,

Duration: Feb' 07 - Dec’07

Technology: Manual Testing

Role: Analyst Programmer

Description:

5

The project mainly deals with Annuities System relating insurance needs of the customers. It is a replacement system to calculate the various benefits, funds and contract fees. Pioneer Life provides various insurance schemes to the customers based on their interests like. Can make various transactions like adding sub payments to the scheme and/or transferring funds outside the PLI also. Responsibilities:

• Preparation & execution of Test Cases.

• Attending and involving in walkthroughs/discussions of SRS documents.

• Performed functional and Regression testing.

• Used Quality Center for Defects Tracking.

• Preparing Daily, Weekly status reports.

(Mallikarjun Toom)

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