Customer Service Client Support

Alexis Weishaupt

New York, NY ***************@*****.*** 917-***-****

EDUCATION

Lehman College/CUNY, Bronx, NY

Bachelor of Science in Health Services Administration, GPA 3.5 05/2024 INTERNSHIP EXPERIENCE

GMHC, New York,NY

Workforce Development Center Case Management Intern 02/2024 - 05/2024

• Conducted outreach to participants via phone and email to re-engage them in workforce programs.

• Assisted with administrative tasks such as maintaining client files, documenting communications, and scheduling follow-up appointments.

• Supported clients in resume development, job search strategies, and workforce readiness preparation.

• Shadowed case managers and gained insight into program coordination and client support services. WORK EXPERIENCE

Ware Washing Solutions, New York, NY

Sales Associate/Customer Service 07/2021 - Current

● Serve as the first point of contact for clients, handling inquiries, scheduling installation appointments, and resolving service issues.

● Perform administrative duties including managing monthly account receivables, filing invoices, and maintaining accurate customer records.

● Provide follow-up support to ensure customer satisfaction with products and services.

● Coordinate with technicians and management to streamline scheduling and service delivery. Tiffany & Co, New York, NY

Merchandising and Operations Assistant (Seasonal Role) 11/2022 - 01/2025

● Delivered high-level customer service by assisting clients with product knowledge, purchases, and order fulfillment.

● Supported daily administrative operations by processing returns, preparing reports, and updating inventory systems.

● Organized merchandise displays and monitored stock levels to optimize availability and sales performance.

● Collaborated with cross-functional teams to ensure smooth store operations and timely order processing. SKILLS

● Customer Service & Client Support

● Administrative Support & Office Coordination

● Scheduling & Calendar Management

● Data Entry & Document Management

● Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

● Google Workspace (Docs, Sheets, Calendar)

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