Customer Service Data Entry

Adriana Garcia

*** ******** **, ******, ******** T: 713-***-**** E-mail: **************@*****.***

Summary:

Articulate, Ambitious, Innovative, Energetic Medical Office Professional, Detail-oriented, with extensive Bi-Lingual in English and Spanish Medical Terminology background, including Payroll, Scheduling, Teaching, assisted in Recruiting, Data entry, with 15 years plus experience, 12 years in Orthopedics. Insurance verification and pre-certification, inventory control and assisted in implementing a new computer program (POETS). Proven ability to assess organizational needs, team player; proficient at multi-tasked with strong communications skills with various cultures and levels within the organization, customer service, working independently, problem-solving and 24/7 work ethics and work oriented. Ultipro,When I Work, Viziont, MS Word, MS Excel, MS Office for Medicare and Medicaid, MS Access, QuickBooks, PBX Operator, Microsoft office word 97 and XP, NDC Medisoft, MR ‘7, First Aid/CPR, Transcribe 40 to 50 words a minute, and Cerner/Paragon. Employment History:

Sloan’s Lake Rehabilitation, Denver Colorado - Transport - Scheduler, 90/2022 Admission Clerk 06/2022 to present. Transported and scheduled all patients' doctors appointments one week rotation, due to 3 - 10 discharges and admissions per week. Customer service front desk and get all consents signed and scanned into the patient's chart. Make all admissions charts. Post Acute Medical Specialty, Denver Colorado - Scheduler - Payroll, Administrative Assistant- 04/2020 09/2022.

Processing payroll for one hundred fifty nursing employees on UltiPro. Also scheduled employees on a six week rotation on When I Work.

Completed daily Charge report for 4 departments on WellSky. Distributed all mail. Audited consents on WellSky; in all new patient charts. Receptionist at the front desk answering 2 separate phone lines for 2 different facilities. Greeted and registered visitors for both facilities.

Medix Temporary agency, Aurora Colorado -Receptionist- 12/2019 - 04/2020

Answered phones, scheduled patient appointments, text Doctors patient’s concerns and needs. Valley Care Home Health, Brownsville, Texas -Provider- 10/2018 – 10/2019

Helped patient with daily hygiene, daily meals, cleaned, washed dishes, and laundry.

• Assisted Patients with paperwork, ensuring they filed out the requested paperwork correctly. Doctors’ Hospital Renaissance-Emergency Room, Edinburg, Texas. -Unit Clerk- 04/2014 – 10/2018

• One on one time observing physicians during patient encounters and performed documentation on the physician’s behalf.

• Communicated and interacted with various staff, physicians, patients and families in an effective manner.

• Created electronic work schedules and nursing worksheets.

• Ass isted in Recruiting, teaching/training, and supervised clerical Staff. Leisure time Travel, Houston Texas -Office Manager- 09/2008 - 04/2009

• Created electronic work schedules and assignment worksheets, My solely for processing payroll and scheduled for eighty-five employees.

VIP Pediatrics, Houston, Texas -Front Desk Coordinator- 09/2007 - 05/2008

• Communicated and interacted with various staff, physicians, patients and families in an effective manner.

• Transcribed physician’s written orders and maintained all aspects of charts for admissions, discharges and other files.

• Verified, per-certified insurance and authorized approvals; remitted doctors credentials to all hospitals and insurance. Park Plaza Hospital-Houston, Texas -Unit Secretary (Endoscopy Department) 07/2005 – 01/2006

• Communicated and interacted with various staff, physicians, patients and families in an effective manner.

• Transcribed physician’s written orders and maintained all aspects of charts for admissions, discharges and other files.

• Liaison with other facilities in Houston area regarding patient medical results, and scheduling, posting, filing patient procedures

(cases) from various centers.

• Verified, per-certified insurance and authorized approvals; remitted doctors credentials to all hospitals and insurance. Charlotte Smith Reporting- Houston, Texas

-Case Coordinator- 02/2004 – 06/2005

Shriners Hospital for Children- Houston, Texas -Health Unit Coordinator- 09/1997 – 06/2003 McAllen Medical Hospital, McAllen, Texas -Departmental Secretary/I.C.C.U. Unit Coordinator- 07/1994 – 09/1997

McAllen Medical Hospital- McAllen, Texas -P.B.X. Operator- 07/1994 – 09/1997 Shriners Hospital for Children- Houston, Texas -Health Unit Coordinator- 06/1998 – 09/1988 Education:

Associate Degree in Science - Houston Community College – Houston, Texas Legal Secretary Certifications - Texas State Technical College – Harlingen, Texas Basic EKG Certification -McAllen Medical Hospital – McAllen, Texas First Aid/CPR Certification -Shriners Hospital – Houston, Texas Medical Terminology Certification -Kelsey Seybold – Houston, Texas

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