Customer Service Inventory Management

Leroy Lumby

***********@****.***

608-***-**** Reedsburg, WI

Professional Summary

Dependable and hardworking employee with experience in cleaning, retail, and maintenance. Recognized

as a team player who is adaptable, personable, and dedicated to delivering excellent service. Strong work

ethic with a consistent track record of reliability and teamwork.

Relevant Skills

• Cleaning & Sanitization

• Retail Sales & Merchandising

• POS Proficiency & Cash Handling

• Inventory Management & Stocking

• Loss Prevention & Security Awareness

• Team Collaboration & Communication

• Complaint Resolution

• Assembly & Light Maintenance

Experience

Customer Service Associate

Quillin’s, Reedsburg, WI

June 2024 – August 2024

• Delivered high-quality customer service by greeting guests, answering questions, and creating a

positive shopping experience.

• Processed payments, returns, and gift cards using the POS system with accuracy.

• Managed a balanced cash drawer and followed proper cash-handling procedures.

• Promoted sales and store promotions, increasing customer engagement.

• Maintained product knowledge to answer customer inquiries effectively.

• Assisted with restocking and inventory management.

• Monitored for theft or suspicious activity and reported to management.

• Resolved customer complaints calmly and professionally.

Custodian / Maintenance

Cleaning LLC – Brightspace, Reedsburg, WI

May 2024 – July 2024

• Emptied and replaced liners in trash receptacles throughout the building.

• Swept, dust mopped, and vacuumed floors in hallways and classrooms.

• Cleaned and sanitized restrooms and replenished supplies.

• Disinfected surfaces including doorknobs, countertops, and fixtures to ensure a hygienic

environment.

• Performed routine cleaning duties to maintain a safe and sanitary space.

Furnace Tender

Cardinal Glass, Reedsburg, WI

July 2017-November 2017

• Operated furnace equipment for heating, melting, or drying materials.

• Monitored and adjusted furnace temperatures to meet processing standards.

• Loaded and unloaded materials using manual tools and conveyor systems.

• Maintained furnace equipment through cleaning and routine part replacement.

• Followed strict safety protocols and wore PPE to ensure a safe work environment.

• Conducted quality checks on materials before and after furnace processing.

Education

Western Wisconsin Technical College – Business Management 2025- Present

Western Wisconsin Technical College, HSED Program – 1991

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