Pharmacy Technician Customer Service

Brandy Ortiz

Lehigh Acres, FL ***** 239-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Pharmacy Technician with experience at Walmart, skilled in medication dispensing and insurance billing. Proven ability to enhance workflow and maintain patient confidentiality while training new staff. Committed to drug safety and compliance with pharmacy laws, ensuring accurate prescription filling and exceptional customer service. CPR certified and adept at problem-solving in fast-paced environments.

SKILLS • Problem-solving skills

• Team collaboration

• Confidentiality and HIPAA

• Workflow optimization

• Answering customer questions

• Insurance billing

• Medication dispensing

• Patient confidentiality

• Prescription filling

• Insurance verification

• Supply restocking

• HIPAA

• Drug inventory control

• Labeling accuracy

• Drug safety

• Stocking shelves

• Processing payments

• Pharmacy law compliance

• Medicare and medicaid process

• Verifying orders

• Receiving incoming supplies

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WORK HISTORY PHARMACY TECHNICIAN 02/2018 to 08/2025 Walmart Lehigh Acres, FL

Answered incoming phone calls and addressed questions from customers and healthcare providers.

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• Stocked, labeled, and inventoried medication to keep accurate records. Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.

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Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

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Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

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Trained new pharmacy technicians on standard operating procedures and best practices

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• CPR certification

• Certified to administer immunizations

• Maintained cleanliness and sterility standards within the pharmacy area Assisted patients with insurance claims processing ensuring accurate billing information was provided

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• Managed inventory levels, ensuring medications were properly stocked B O

and organized

Maintained patient profiles, accurately recording medical history, allergies, and current medications

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Provided excellent customer service by addressing inquiries, resolving issues, and providing medication information

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Performed maintenance on pharmacy equipment to ensure proper functioning

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EDUCATION Pharmacy Technician License

Pharmacy Technician University, Lehigh Acres

Central High School, Barstow, CA 08/1999

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