Customer service

PROFESSIONAL

SUMMARY

SKILLS

EXPERIENCE

PATRICIA MIELCAREK

Friendly customer-focused cashier with

attention to detail, good math skills, and ability to develop good customer relations, leading to

customer loyalty and retention. Greet customers

and collect payment using POS systems.

Generate repeat business by determining

customer needs and following-up.

An expert in medical with 15 plus more years of

related experience and advanced skills. Always

looking for ways to improve productivity and

customer satisfaction with exceptional service.

Maintain well-organized and presentable work

areas at all times.

Customer service

excellence

Cash handling

Merchandise

restocking

POS systems

Infection control

procedures

Light housekeeping

Transport patients First aid and CPR

Behavior redirection Emotional support

Documentation Monitor vitals

Mobility assistance Clinical applications

Medical terminology Needs assessments

Vital sign

monitoring

Patient support

Prepare treatment

rooms

Cashier : Aug 2019 - Feb 2020

Two Parts Liquor: Bixby, OK

Consulted with customers to understand

their desires and suggest the best products

to meet their needs.

6742 s 110st e ave, Tulsa, Ok 74144

********.******@*****.***

Ph: 918-***-****

Kept employee and customer areas clean,

neat and ready for any challenge by using

slow periods to tackle routine housekeeping

needs.

Increased sales of target items by

employing excellent upselling and

communication skills.

Boosted team success by working well with

all members and cross-training in different

positions and departments.

Obtained a thorough knowledge of products

sold to assist customers in locating and

purchasing items.

Cashier : Oct 2005 - Jul 2010

Phillips 66: Tulsa, OK

Solved complaints by customers and issued

credits for returned merchandise.

Verified prices and calculated totals using

scanners and point of sale (POS) systems.

Obtained a thorough knowledge of products

sold to assist customers in locating and

purchasing items.

Counted money in cash drawers at the start

of each shift and balanced drawer at the

end of each shift.

Supported company shrinks and safety

initiatives by remaining alert and accurately

scanning merchandise for purchase.

Returned non-purchased products to

shelves and performed general

merchandising functions.

Restocked shelves with current

merchandise, taking time to arrange

attractive, eye-catching displays.

RMA : Mar 2009 - Oct 2009

Southbrook Family Physicians: Broken Arrow, OK

Prepared patients for examinations,

procedures, and treatments.

Supported front office operations including

billing, invoicing, scheduling, patient

check-in and check out, procedures

tracking, reporting, and insurance

verification.

Cleaned, prepared, and maintained

examinations rooms and treatment areas.

Assisted physicians and clinicians with

examinations, procedures, preparation of

patients, and vital sign procedures.

Organized, reviewed, and forwarded

incoming test results to the physicians.

Answered the phone to provide information,

schedule appointments and take down

messages.

Completed patient interviews and intake

forms, including documenting vital signs

and medical histories.

CNA: Jul 2008 - Sep 2008

Bixby Manor: Bixby, Ok

Worked with patients to assure that they

participated in exercises and therapeutic

activities.

Helped residents with daily living tasks

including feeding, dressing, and personal

hygiene.

Observed condition of patients by

examining them, including checking of

existing conditions, such as open wounds or

detecting blood in the urine.

Supported patients with daily activities and

attending to personal hygiene, transporting

patients, and assisting them in walking and

exercising.

Smoothly managed basic patient support,

including emptying bedpans, recording

intake and output and serving food trays.

Disinfected patient rooms, bathrooms and

examination areas to prevent disease

spread.

Exercised patients with limited or no

mobility, including individuals with partial or

total paralysis.

CNA

Tranquility hospice : Tulsa, Ok

Supported patients with daily activities and

EDUCATION

attending to personal hygiene, transporting

patients, and assisting them in walking and

exercising.

Performed light housekeeping, including

cleaning patient rooms and changing sheets

on beds.

Monitored patient medications and

encouraged them to take medications and

nutritional supplements as prescribed.

Observed condition of patients by

examining them, including checking of

existing conditions, such as open wounds or

detecting blood in the urine.

Prepared patients for surgeries and

treatments by washing, shaving and

draping specific body areas.

Crafted activities enjoyed by residents, with

creative programs, including game nights,

concerts, card games, makeover sessions,

and physical activities.

Provided dignified care to residents in

assisted living and memory care

communities, including those with all stages

of dementia and Alzeheimer's disease.

Helped patients with daily living

requirements by bathing, dressing and

assisting with mobility needs.

Registered medical assistant : Nursing, Oct

2009

Platt College, Tulsa, OK

Graduated with honors.

GPA 3.6

I did 80 hours for my externship

Certified nursing assistant : Nursing, Oct

2008

OSU cna program, Tulsa, Ok

Awarded .OSU CNA PROGRAM

Volunteer, Grace Living Center

Graduated top of my class

GED, May 2005

Mannford High School, Mannford, OK

I lettered in athletics for track and cheerleading. I was Miss MMMS ( Miss Mannford Middle

School). I have a college level reading

competition.

Contact this candidate