Operations & Administrative Co-ordinator

CARRIE VAN CV DER SANDT

PROFESSIONAL SUMMARY

Highly organized & detail-oriented Office Administrator with 10 years experience adept in providing administrative support to office staff, ensuring optimal productivity & efficiency. A strong ability to manage multiple priorities in a deadline-driven environment, while remaining attuned to how I can be of service. I am seeking a stable role where I can contribute my skills in office administration, executive & team leadership support, customer & client relationship management & creative problem-solving to achieve optimal office productivity & organization.

Managed daily office and operational logistics, including opening the office, handling all email and phone correspondence, and directing staff to daily worksites. Coordinated daily team schedules, verifying appointments with team leaders and ensuring all site visits and client meetings were met. Oversaw supply chain and inventory, conducting daily material checks, placing orders as needed, and managing the consignment stock of geysers for the plumbing division. Administered and processed all financial and administrative records, including capturing purchase invoices and fuel slips on Excel, and maintaining an organized filing system for all invoices and proof of payments. Managed all payroll and human resources administration, accurately calculating and processing weekly wages for staff and maintaining meticulous attendance records. Drafted and processed all client-facing documents, creating professional quotes, invoices, and statements to ensure timely billing and clear communication. Served as a primary client liaison, effectively managing and processing insurance claims on behalf of clients from start to finish.

Managed all aspects of workman's compensation claims, acting as the company's point of contact and ensuring timely submission of required documentation for injured staff.

Oversaw corporate compliance and risk management, securing and maintaining all required memberships and specialized insurances, including Public Liability, Contractors All Risk, and Fidelity Insurance.

Contributed to business development by preparing and submitting applications for inclusion on various service provider panels.

Waymor Construction

Operations & Administrative Co-ordinator

April 2020 - June 2025

EXPERIENCE

OFFICE ADMINISTRATION

+27-71-520-**** *****************@*****.*** Pietermaritzburg,KZN, South Africa Managed all aspects of the guest experience, from greeting & seating patrons upon arrival to ensuring their overall expectations were exceeded throughout their visit. Accurately & efficiently processed food & drink orders using a point-of-sale (POS) system.

Proactively monitored guest satisfaction, addressing all needs & inquiries to ensure a high-quality dining experience.

Assisted with event coordination, including the setup & preparation for special functions & private bookings.

Supported management with various operational duties, demonstrating adaptability & a commitment to team collaboration

Beer House On Long

Assistant to Manager

October 2019 - January 2020

EXPERIENCE ( CONTINUED)

Awesome Backpackers

General & Operations Manager

April 2019 - September 2019

Managed daily operations of the entire backpackers, ensuring smooth and efficient running of all services and addressing all guest queries and complaints. Oversaw all aspects of guest services, including check-ins, front-of-house activities, and fostering a positive guest experience.

Coordinated and led guest activities, including acting as a tour guide for tourists visiting various local attractions.

Managed group bookings and logistics, including coordinating accommodations and catering for large group stays.

Oversaw facility management, supervising maintenance contractors and managing housekeeping services to ensure high standards of cleanliness and safety. Launched and managed a new on-site restaurant, overseeing the entire business unit from inception to daily operations.

Handled all aspects of food and beverage management, including menu development, costing, inventory purchasing, portioning, and cooking. CARRIE VAN DER SANDT

OFFICE ADMINISTRATION

+27-71-520-**** *****************@*****.*** Pietermaritzburg,KZN, South Africa Impala Bend Restaurant & Pub

Assistant Manager & Head Waitron

January 2019 - August 2019

Managed daily operations and provided comprehensive support to the manager on duty.

Led guest relations, greeting and seating all patrons and ensuring a high level of satisfaction throughout their experience.

Oversaw event coordination and execution, from initial setup to ensuring a seamless experience for all functions.

Maintained operational efficiency by assisting with inventory and stock control. Provided leadership and guidance to the waiting staff as the Head Waitron, ensuring service standards were consistently met.

EXPERIENCE ( CONTINUED)

Que Consolidated

Receptionist & Admin Support to P.A

October 2018 - December 2018

Provided critical administrative support to the Directors' Personal Assistant, ensuring seamless daily operations.

Managed all incoming communications, including answering and directing phone calls to the appropriate team members.

Maintained accurate data records by processing and loading new accounts into the company's database.

Compiled and managed daily reports using Microsoft Excel to track key metrics and support operational needs.

Demonstrated high adaptability by taking on all duties and functions required, consistently ensuring tasks were completed efficiently and effectively. Bhamjee Attorneys

Legal Assistant / Paralegal

April 2018 - July 2018

Provided full-scope administrative and secretarial support, ensuring the efficient and organized operation of the legal practice.

Attended client consultations to accurately take notes and minutes, documenting key information for legal records.

Managed the attorney's professional calendar, including scheduling all appointments and client consultations.

Drafted and processed legal documents and correspondence, overseeing the intake and filing of all legal papers.

Maintained meticulous client files and case records, ensuring all confidential documentation was accurate and well-organized.

Oversaw all financial administration, including generating and sending invoices, managing accounts receivable, and tracking all payments and outstanding balances. Compiled daily reports and managed financial data using Excel spreadsheets to support administrative and accounting functions.

CARRIE VAN DER SANDT

OFFICE ADMINISTRATION

+27-71-520-**** *****************@*****.*** Pietermaritzburg,KZN, South Africa Touchwood Interiors

Senior Sales Associate

July 2016 - February 2018

Drove top sales for 12 consecutive months, consistently exceeding targets and contributing significantly to the store's revenue. Managed daily store operations, including all opening and closing procedures and acting as a keyholder.

Oversaw all financial processes, including managing cash floats and performing daily sales reconciliations.

Acted as a primary customer liaison, building strong client relationships by handling all inquiries from initial contact through to post-sale follow-up. EXPERIENCE ( CONTINUED)

CARRIE VAN DER SANDT

OFFICE ADMINISTRATION

+27-71-520-**** *****************@*****.*** Pietermaritzburg,KZN, South Africa The Rose Collection

Kiosk Manager

December 2015 - February 2016

Supervised a team of 5 retail staff on a daily basis, providing leadership and operational oversight.

Managed all aspects of inventory, from conducting regular stock counts to overseeing the ordering of new products.

Handled all financial operations, including daily sales reconciliations and preparing bank deposits.

Served as the primary customer liaison, managing all inquiries and communications to ensure a positive and professional experience for every patron. Oversaw all marketing and visual merchandising, including the design and setup of compelling product displays and the creation of promotional materials to attract customers.

Communication

Time Management

Tech Savvy

Analytical

Critical Thinking

Team Work

Business Acumen

Problem Solving

Organized

Leadership

Adaptability

Multitasking

SKILLS

Heritage Academy

Independant

Christian School

Matric 2008

EDUCATION

English: Fluent

Afrikaans: Basic

Zulu: Basic

LANGUAGES

Touchwood Interiors

Senior Sales Associate

July 2016 - February 2018

Managed all aspects of inventory and stock control, including compiling and submitting stock orders to the owner, receiving new shipments, and conducting regular stock counts.

Enhanced the luxury brand image by designing and executing captivating window and in-store visual displays.

Contact this candidate