Remote Customer Service Representative

YOLANDA A ORNELAS

**** ****** **** **. **** Valley, CA 93063 / 805-***-**** Home● ******************@*****.***

SUMMARY Seeking to secure a Remote Customer Service Representative position, where I can best utilize

my background and experience

COMPUTER SKILLS

Bilingual: Spanish/English

Type 50 wpm, ten key, multi-line telephone systems, filing, faxing, photocopying

Microsoft office Suite (Word, Excel, and Outlook), Internet Research, Adobe

Data Entry, Billing, Collections, Calendaring, Familiar with Legal and Medical Terminology

EXPERIENCE

Apr 18 - present Personal Assistant/Caretaker- Simi Valley, CA

●Personal Assistant and managed household

●Organizational abilities

●Strong communication skills

●Adept problem-solving techniques

Nov 17-Apr 18 Data Entry-U.S. Tech Solutions Temporary Agency/Aetna - Woodland Hills, CA

●Data Entry, copying and scanning

●Misc. Projects on Excel

●Outgoing calls to confirm medical office addresses

Jan 17-Nov 17 Legal Receptionist- Temporary Agency, Barrington Staff - Valencia, CA

●Completed short-term assignments as a Legal Receptionist

●Screened calls for staff

●Filing and copying

●Greeted clients and began client intake process

●Read, wrote and assisted in translating office documents from English to Spanish as needed

●Managed meeting calendars and assisted with opening and organization of court files

July 16-Dec 16 Cashier – Carl’s Junior – Simi Valley, CA

●Working as a cashier and taking orders

●Opening and closing cash register

●Restocking merchandise

●Maintaining diner

Nov 14- July 2016 Receptionist- AppleOne Temporary Agency – Simi Valley, CA

●Completed short-term assignment for small cabinet company

●Obtained client information from walk-ins

●Status on orders and shipments

●Filing and copying

●Communicated with Spanish speaking workers

●Phone inquiries

April 14- Nov 14 Administrative Assistant – Exact Staff Temporary Agency – Woodland Hills, CA

●Provided Reception and Administrative work for Title Company

●Answered busy multi-phone system and transferred calls as required

●Greeted clients

●Faxing and copying

Sept. 12-April 14 Customer Service Agent– Applied Perception – Simi Valley, CA

●Provided Bilingual (Spanish/English) customer service as required daily

●Answered over 100 calls a day

●Sold and upsold to customers as required on each call

●Placed merchandise orders

●Researched customer accounts to correct monetary disputes or discrepancies

●Communicated return policy guidelines for broken or defective products

●Completed outbound calls as required to finalize orders

●Supported management by assisting with Supervisor outbound calls

July 04-July 08 Quality Control, Lenders First Choice-Simi Valley, CA

●Provided title examining, by reviewing past deeds, wills and trusts to assure correct title transfer to each new owner

●Confirmed all prior mortgages, judgements, taxes and other liens in association with the property, were paid in full to avoid defective title.

●Determined chain of title, referring to the history of passing of title ownership of real property, going back from original owner to the present owner, to assure purchaser, Title is clear of any claims.

●Produced and generated preliminary reports, which shows if anyone other than the seller, has a legal claim on the property

EDUCATION

Aug 92-Aug 94 Associate of Arts (Paralegal) Degree, Phillips Junior College, Northridge, CA

Nov 08-April 09 Diploma for Health Clerical Office Assistant Training,

Los Angeles Unified School District, Woodland Hills, CA

Included an internship with the Northeast San Fernando Valley Work Source Center

September 7, 2025

To whom it may concern:

I am excited to apply for the Customer Support Representative (Remote) position, as I bring a wealth of experience in customer service and administrative support, including positions that required bilingual communication in Spanish and English. My previous roles have equipped me with strong organization and critical thinking skills, and I am familiar with healthcare terminology due to my educational background. I am eager to contribute my customer skills and experience to ensure a positive experience for customers.

I have about 6 years of legal background and about 6 years of customer service experience in the auto, health and infomercial products industry, which is not on my resume, because it has been over 10 years. At “Blue Cross Health Insurance” I worked for 2 years as a customer service Representative, where I had verbal communication with customers, informing them of their insurance benefits and changing doctors at their request. In addition, I worked for, “21st Century Auto Insurance for 2 years, there I was able to give clients and non-clients auto quotes, making policy changes and informing them of their insurance benefits. In addition, as mentioned on my resume, I worked another 2 years at “Applied Perceptions, where I sold and upsold infomercial products, like the “No, No" and “Dermawand”. I will also pass any drug test given to me.

Attached is my resume which supports my qualifications. I would like to schedule an interview at your earliest convenience to discuss the possibility of me filling Customer Support Representative (Remote) position within your organization. I can be reached at home at 805-***-**** or by email at ******************@*****.***. I look forward to hearing from you soon.

Very Truly Yours

Yolanda A Ornelas

805-***-**** (Home)

******************@*****.***

Contact this candidate