Retail, Customer Service, Merchandising
Resume:
Jennifer Smith
**** ****** ***, ******* ****, IL 62040
*****************@*******.***
Experience
Walmart Spark, Personal Shopper/Delivery Driver 2022-Present
• Utilize the Spark Driver application to assess and accept delivery service assignments.
• Retrieve orders from Walmart locations, ensuring secure and accurate loading of items for transport.
• Conduct thorough reviews of orders before and after delivery to verify accuracy and completeness.
• Deliver shopping orders efficiently, prioritizing customer satisfaction.
• Ensure safe handling and transportation of goods, proactively addressing any delivery-related challenges.
• Operate a personal vehicle in strict accordance with safety standards to guarantee reliable and secure deliveries.
• Manage all relevant documentation, including invoices and delivery confirmations, with meticulous attention to detail.
• Adhere to traffic regulations and company safety policies throughout all delivery activities. Ruler Foods, Retail Clerk 2020 to 2021
• Welcomed patrons and fostered a positive shopping environment.
• Assisted customers in locating products, resolving inquiries, and processing transactions with accuracy and efficiency.
• Maintained a clean, organized retail space, ensuring merchandise displays remained visually appealing and fully stocked.
• Executed sales transactions promptly and with attention to detail, supporting overall store operations.
• Monitored inventory levels and replenished stock to maintain optimal store layout and continuity.
• Addressed customer concerns swiftly and professionally, ensuring high levels of satisfaction and loyalty.
• Contributed to merchandising initiatives and promotional activities aimed at increasing sales and enhancing the overall customer shopping experience.
Dollar General, Sales Associate/Key Holder 2016 to 2019
• Engaged with customers to assess their needs and deliver tailored service solutions.
• Supported customers in locating products and provided informed recommendations for complementary purchases.
• Executed point-of-sale transactions with accuracy and efficiency.
• Maintained a clean, organized, and visually appealing sales floor to enhance customer experience.
• Organized and replenished merchandise, ensuring displays were aligned with company standards.
• Assumed responsibility for opening and closing procedures, adhering to established security and operational protocols.
• Assisted store management in achieving sales objectives and optimizing operational performance. Education
Granite City High School - High School Diploma 2000 Accomplishments & Skills
• Extensive professional experience in retail merchandising, delivery driving, retail operations, sales, mailroom services, and record-keeping.
• Gained organizational and administrative skills as a temporary mailroom and file clerk at American Water Resources in 2012.
• Proficient in utilizing digital tools for accurate data entry and comprehensive reporting.
• Skilled in GPS navigation and map reading.
• Excellent verbal and written communication skills.
• Ability to lift packages weighing up to 50 pounds.
• Proven ability to excel in fast-paced environments and manage multiple tasks simultaneously.
• Experienced with point-of-sale systems and basic mathematical computations.
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