Customer Service Administrative Assistant
Resume:
Zasha Dennis, -
Houston, *****, US, 832-***-****, *********@*****.***
SUMMARY 20 + years of customer service. Ability to remain resilient, project patience and empathy, and provide excellent client service when dealing with stressful situations. Self-disciplined to manage own schedule and adhere to it. Ability to utilize multiple computer programs at the same time. Exhibit professional, courteous, and friendly behavior. Customer focus and adaptability to different personality types. Ability to multitask, set priorities and manage time effectively.Results-oriented Customer Service professional with a 20 year successful track record. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Administrative Assistant dedicated to employee development with diverse background in management and customer service.
WORK EXPERIENCE
04/2023 – 07/2025 Customer Service Support, Texas Installs Houston Delivered customer service through multiple channels, including email, phone, and live chat.
Managed the process of ordering and delivering appliances to home builders in Texas.
Performed standard office tasks effectively.
Entered data with precision.
Used MS Office and other software applications concurrently each day. 05/2022 – 04/2023 Teacher, The Village Education Solutions Spring Tutored students online in grades Pre-K to 6th grade. Worked as a substitute teacher when required.
Facilitated STEM enrichment activities every Friday. 07/2022 – 05/2023 Document Specialist, Docupros. Spring Improved efficiency by streamlining procedural processes and eliminating redundancy.
Enhanced final output through meticulous attention to detail and commitment to accuracy.
Maintained organized and accessible documentation systems. Managed databases and spreadsheets to maximize data accuracy and efficiency.
Developed comprehensive reports through data analysis, delivering valuable insights.
Organized and classified critical documents for easy retrieval. Managed printing and scanning operations for documents, maps, and plans.
01/2015 – 03/2022 Administrative Assistant, Sylvan Learning Center Spring Directed programs aimed at maximizing customer satisfaction by overseeing on-site customer service teams.
Managed the recruitment process, including interviewing, hiring, and training new customer service representatives, ensuring a focus on quality. Effectively and proactively resolved negative customer feedback to improve satisfaction.
Delivered high-level product knowledge and leadership support to both internal representatives and external clients.
Managed telephone communications with professionalism and efficiency. Addressed inquiries, resolved complaints, and processed orders through effective communication with customers, employees, and stakeholders. Operated office equipment with skill and efficiency. Maintained organized and up-to-date filing, inventory, mailing, and database systems.
Handled office correspondence with a high degree of proficiency. Kept accurate and detailed records of office operations and financial transactions.
Prepared, formatted, proofread, and edited documents from various sources.
Created meeting agendas, documented meetings, and prepared minutes as required.
Organized and maintained work schedules, calendars, and appointments efficiently.
Oversaw inventory levels and procured necessary materials, supplies, and services.
Addressed and resolved office equipment malfunctions in a timely manner. Executed basic bookkeeping and banking duties, including cash management and transaction processing.
Generated and dispatched invoices, checks, and contracts according to established procedures.
03/2012 – 07/2014 Certified Nursing Aid, Pine Shadows Retreat Porter Provided assistance in bathing and dressing patients. Served meals and aided patients with feeding.
Monitored and recorded vital signs accurately.
Turned or repositioned bedridden patients as needed. Collected information regarding patient conditions and treatment plans from caregivers, nurses, and doctors.
Managed bedpan usage with care and efficiency.
Lifted patients into beds, wheelchairs, and exam tables as required. Answered patient calls promptly.
Examined patients for signs of bruises, urinary blood, or other injuries and wounds.
Cleaned and sanitized patient areas meticulously.
Changed bedding and restocked patient rooms with necessary supplies. 05/1999 – 07/2000 Customer Service Leader / Shipping Specialist, Gulf Packaging, Inc. Humble Maintained meticulous records of incoming and outgoing shipments, ensuring accuracy and timeliness.
Served as a primary liaison with logistics providers to facilitate seamless material delivery.
Prepared and packaged orders for shipment, handling items weighing up to 50 lbs.
Managed incoming calls, relayed messages, and addressed correspondence with efficiency.
Produced and organized reports for record-keeping through accurate typing and collation.
Managed databases and efficiently prioritized tasks to optimize workflow. 02/1997 – 04/2009 Administrative Assistant, Safeco Demolition Porter Managed incoming telephone calls, providing prompt and courteous service.
Addressed customer, employee, and stakeholder inquiries and complaints effectively and in a timely manner.
Demonstrated proficiency in operating office machinery and equipment. Maintained organized and current filing, inventory, mailing, and database systems.
Managed all incoming and outgoing office communications. Kept detailed and accurate records of office activities and business transactions.
Produced accurate and well-formatted documents from notes or dictation, including proofreading and editing.
Developed meeting agendas, recorded detailed notes during meetings, and prepared minutes.
Efficiently managed schedules, calendars, and appointments. Retrieved information from files and records to satisfy requests. Managed inventory and ordered necessary materials, supplies, and services efficiently.
Resolved issues related to office equipment promptly. Performed basic bookkeeping and banking tasks, including accurate cash handling.
Prepared and distributed bills, invoices, checks, and contracts as needed. Coordinated travel arrangements for staff when required. Operated heavy equipment for transportation purposes at job sites. Performed occasional soil leveling to ensure safe job site access. EDUCATION
1997 – 05/1998 Houston Community College
Real Estate
Houston
1997 – 1998 Lonestar College-Kingwood
Medical Sciences, Medical Administration, Medical Billing Kingwood
07/2020 – 12/2022 Houston Community College
Applied Science, Basic Electrical Theory
Houston
Conducted studies on Electrical Fixtures.
SKILLS MS Word Excel
PowerPoint Shipping and receiving
Data Entry Maintain and update payroll
Knowledge of Real Estate laws and
practices
Able to operate a John Deere
backhoe
Customer relationship management Client relations specialist Conflict resolution techniques Team management
Meticulous attention to detail Problem resolution ability Scheduling Focused on customer satisfaction
Cleanliness and Organization Lifting Heavy Items
Literacy Job Knowledge
Supervisory Skills Organizational Skills
Communication Customer Service
Relationship Management
REFERENCES Brandi Spencer
Owner, The Village Education Solutions
Worked with me as a mentor and supervisor during my time at The Village Education Solutions.
Brenda Wheeler
Owner, Sylvan Learning Center
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