Customer Service Call Center

FERUZA YULDASHEVA

Ann Arbor, MI 734-***-**** ********@*****.*** Green card holder

Summary

Dedicated customer service professional with international job experience, skilled in issue resolution, client satisfaction, and team collaboration. Fluent in multiple languages and cultures, with a proven ability to adapt and quickly master new skills. Green Card holder.

Skills

·Multilingual (English, Korean, Russian, Uzbek, Turkish)

·MS Office Proficiency

·Call Center Operations

·Sales and Marketing

·Customer Service Excellence

Professional Experience

OUA CALL CENTER UNIVERSITY OF MICHIGAN AUGUST 2024 – MAY 2025 ANN ARBOR

·Answer inbound calls from prospective students, parents, and counselors, providing information and answering questions about the admissions process, academic programs, campus life, financial aid, and other university services.

·Provide accurate information about admissions requirements, deadlines, and policies, including eligibility criteria, application procedures, and required documents.

·Guide students and parents through the steps of the application process, including submission of transcripts, test scores, recommendation letters, and other documents.

·Provide exceptional customer service by addressing inquiries and concerns promptly and professionally.

MEMBER SERVICE REPRESENTATIVE CRUNCH FINTESS MAY 2024 – OCTOBER 2024 YPSILANTI

·Delivered exceptional customer service to ensure guest satisfaction.

·Warmly greeted guests and assisted with registration procedures.

·Assist members with account-related tasks like balance inquiries, account updates, and statement requests.

·Promote and explain the benefits of relevant services, driving member satisfaction and retention.

INTERPRETER FLITTO APRIL 2024 – JULY 2025 REMOTE

·Demonstrate fluency in both the source and target languages, including vocabulary, grammar, and idiomatic expressions.

·Ensure that translations are accurate, clear, and convey the same meaning as the original text, respecting the style and tone of the source document.

·Maintain the original message, tone, and intent while ensuring that the translated document is culturally relevant to the target audience.

·translated about 2,000 to 3,000 words per day

RECEPTIONIST THE PRIMA HOTEL MAY 2022 – MARCH 2024 SEOUL, SOUTH KOREA

·Delivered exceptional customer service to ensure guest satisfaction.

·Warmly greeted guests and assisted with check-out procedures.

·Managed hotel reservations and handled guest inquiries.

·Resolved guest complaints to maintain loyalty.

·Balanced cash drawers and assisted with emergency response procedures.

CUSTOMER SERVICE WOORI BANK MAY 2021 – MAY 2022 SEOUL, SOUTH KOREA

·Assisted customers with account inquiries and transactions.

·Processed customer transactions accurately and resolved complaints.

·Registered new debit, credit, and prepaid cards.

·Participated in training sessions and provided phone assistance.

CUSTOMER SERVICE MANAGER GMONEY MONEY TRANSFER

JANUARY 2020 – MAY 2021 SEOUL, SOUTH KOREA

·Provided exceptional customer service and developed improvement strategies.

·Monitored staff performance and created customer feedback reports.

·Developed interdepartmental relationships and assisted with marketing campaigns.

CUSTOMER SERVICE MANAGER HANPASS

JANUARY 2019 – JANUARY 2020 SEOUL, SOUTH KOREA

·Attended regular training sessions on updates and changes within the industry or organization.

·Assisted customers with completing registration forms and documents accurately and efficiently.

·Verified customer information to ensure accuracy of data entry into the system.

Education

·INTERNATION BUSINESS AND TRADE MARCH 2015 - AUGUST 2019 KYUNGHEE UNIVERSITY SEOUL, SOUTH KOREA

·LAW MAJOR SEPTEMBER 2010- AUGUST 2013 JURIDICAL COLLEGE FERGHANA, UZBEKISTAN

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