Customer Service Medical Receptionist

JASMIERE MANN

Baltimore, MD, *****

************@******.*** / 717-***-****

SUMMARY

Efficient Medical Receptionist with relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service. SKILLS

Patient scheduling

Medical record management

Insurance verification

Data entry

Electronic health records

Referral coordination

Customer service

Office inventory management

HIPAA compliance

Multi-line phone operation

Time management

Appointment confirmation

Typing and filing

Telephone etiquette

Letter preparation

EMR / EHR

Medical terminology

Reminder calls

Patient registration

Administrative support experience

ICD-10 coding

Patient consent verification

Payment plan options

Microsoft Office Suite

Payment scheduling and collection

Medicaid billing procedures

Prescription refills

EXPERIENCE

Medical Receptionist / Mercy Hospital Medical Center - Baltimore 07/2020 - Current Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Answered incoming calls, responding to inquiries from patients and other medical offices. Prepared charts for new patients, ensuring all necessary forms were completed correctly. Processed referrals for specialist care when requested by physicians or patients. Assisted with filing of medical records and documents, maintaining accurate electronic files. Greeted and checked in patients, updating patient information in computer system. Performed data entry tasks related to billing and collections procedures. Maintained confidentiality of patient information according to HIPAA regulations. Answered phones promptly and directed calls appropriately. Scheduled patient appointments, verifying accuracy of appointment times with providers. Ordered office supplies as needed to maintain inventory levels. Maintained supply inventory for office area, ordering items as needed and stocking shelves. Verified insurance coverage for appointments and collected co-payments as required. JM

Answered multi-line phone system and directed callers to requested personnel and departments. Entered insurance, demographics and health history into patient database. Straightened up waiting room to maintain neat and organized space. Called patients to confirm scheduled appointments and obtain additional details. Informed patients of financial responsibilities prior to rendering services. Took messages from patients and promptly relayed to appropriate staff. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Processed patient payments and scanned identification and insurance cards. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Delivered high-quality administrative and customer service to sustain patient and work flows. Protected patients by observing strict HIPAA guidelines. Checked patients in and out for appointments and collected co-payments. Conducted patient intake interviews to collect medical information and insurance details. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization. Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Adhered to HIPAA requirements to safeguard patient confidentiality. 02/2018 - 07/2020

Medical Receptionist/Medical Secretary / Luminis Health Anne Arundel Medical Center - Annapolis, MD Greeted patients upon arrival, collected medical history, and verified insurance coverage. Prepared correspondence such as letters, reports or memos on behalf of the office staff. Scheduled laboratory tests, imaging studies and other procedures as requested by the physician. Prepared patient charts for physicians prior to appointments, including updating existing information. Responded to inquiries from patients regarding billing, scheduling and appointment changes. Ordered office supplies when needed while monitoring inventory levels at all times. Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.

Processed payments for co-pays or services rendered using computerized billing software programs. Maintained accurate patient records and filing systems according to established policies and procedures. Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork. Transcribed doctor's orders into the electronic health record system. Performed data entry tasks related to patient information into various databases. Monitored patient messages sent via email or phone message system and responded accordingly. Answered incoming calls in a professional manner and directed them to the appropriate personnel. Facilitated communication between patients, physicians, and other healthcare professionals. Managed daily calendars for multiple providers, setting up appointments as needed. Created new patient files when needed and ensured that all documents were properly filed in each file folder. Ensured HIPAA compliance was maintained throughout the practice by following protocols. Verified patient demographics and insurance information prior to each visit or procedure. Coordinated referrals between primary care physicians and specialists as required. Answered phone calls to provide assistance, information, and medical personnel access. Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services. Managed office inventory and ordered medical supplies as needed. Conducted follow-up calls to patients for appointment reminders and care instructions. Utilized medical software for patient registration, scheduling, and records management. Managed physician calendar, scheduling patient appointments and procedures. Coordinated logistics for patient hospital admissions. Prepared and sent financial statements to support bookkeeping functions. Prepared examination rooms and assisted in basic patient care as needed. Applied knowledge of medical terminology and insurance processes to support office administration productivity. Scheduled and confirmed patient appointments, surgeries, and medical consultations. Transcribed medical dictation and prepared referral letters. Updated group medical records and technical library to promote smooth office operations. Compiled physical and digital documents, charts, and reports. Handled cash transactions and processed payments for medical services. Facilitated communication between patients and healthcare providers to improve care coordination. Maintained medical records, ensuring accuracy, compliance, and confidentiality. Managed patient flow to minimize waiting times and improve office efficiency. Provided administrative support to medical staff, including data entry and document preparation. Processed and prepared patient billing and insurance claims. Assisted in patient education regarding medical procedures and pre-visit requirements. Participated in staff meetings and contributed to quality improvement initiatives. Managed physician correspondence and drafted medical reports. Compiled and submitted daily, weekly, and monthly reports to healthcare administrators. Medical Receptionist / Annapolis Allergy & Asthma - Annapolis, Maryland 11/2015 - 02/2018 Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.

Answered incoming calls, responding to inquiries from patients and other medical offices. Prepared charts for new patients, ensuring all necessary forms were completed correctly. Processed referrals for specialist care when requested by physicians or patients. Assisted with filing of medical records and documents, maintaining accurate electronic files. Greeted and checked in patients, updating patient information in computer system. Performed data entry tasks related to billing and collections procedures. Maintained confidentiality of patient information according to HIPAA regulations. Answered phones promptly and directed calls appropriately. Scheduled patient appointments, verifying accuracy of appointment times with providers. Ordered office supplies as needed to maintain inventory levels. Maintained supply inventory for office area, ordering items as needed and stocking shelves. Verified insurance coverage for appointments and collected co-payments as required. Answered multi-line phone system and directed callers to requested personnel and departments. Entered insurance, demographics and health history into patient database. Straightened up waiting room to maintain neat and organized space. Called patients to confirm scheduled appointments and obtain additional details. Informed patients of financial responsibilities prior to rendering services. Took messages from patients and promptly relayed to appropriate staff. Retrieved faxes and uploaded documents to patient charts to assist clinical staff. Processed patient payments and scanned identification and insurance cards. Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Delivered high-quality administrative and customer service to sustain patient and work flows. Protected patients by observing strict HIPAA guidelines. Checked patients in and out for appointments and collected co-payments. Conducted patient intake interviews to collect medical information and insurance details. Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.

Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization. Managed office phone lines by checking voicemail, returning calls and directing messages to team members. Collaborated with multi-disciplinary staff to improve overall patient care and response times. Adhered to HIPAA requirements to safeguard patient confidentiality. Communicated with patients with compassion while keeping medical information private. Assisted physicians with finalizing reports, speeches or presentations. Call Center Representative / Total Health Care llc - Baltimore, MD 06/2010 - 11/2015 Maintained accurate records of customer interactions for future reference. Analyzed data collected during each call in order to identify trends in customer feedback. Performed outbound calling campaigns to promote new products or services. Provided accurate information regarding products and services while upselling additional products when appropriate.

Utilized knowledge base to answer inquiries from customers quickly and effectively. Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights. Maintained high levels of professionalism while interacting with customers via phone or email. Offered additional products or services to enhance customer experience. Participated in daily huddles with team members in order to discuss common goals and objectives. Assisted customers with navigating the company's website to locate desired information or items for purchase. Resolved customer complaints in a timely manner to ensure customer satisfaction. Attended regular training sessions on updates and changes within the industry or organization. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries. Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Maintained records of customer interactions, transactions, comments and complaints. Monitored call queues in order to prioritize incoming calls by urgency or importance level. Processed orders, forms, applications, and requests accurately and efficiently. Identified opportunities to improve policies and procedures related to customer service operations. Identified opportunities to upsell additional products or services when appropriate. Stayed current on relevant product and service offerings as well as competitor pricing models. Developed effective working relationships with team members across multiple departments. Maintained detailed records of customer interactions and transactions for future reference. Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

EDUCATION AND TRAINING

High School Diploma 06/2010

Edmondson Westside High School - Baltimore, MD

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