Real Estate Customer Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

Lorea Maite Thomson

561-***-**** ************@*****.*** Palm Beach Gardens, Florida 33410 I am a dependable individual seeking opportunity to expand my skills in the real estate industry and contribute to company success. I am an empty nester who raised six wonderful adults! I studied, worked and graduated all while raising a family. I was a paralegal for a law firm in Palm Beach, a substitute teacher, a real estate agent, customer service representative and manager of Waterfront Properties and Club Communities, as well as SEO Content Creator for the company. I have exhibited an ability to pivot and learn quickly! As a critical member of Waterfront Properties IT team, my created, organic content and links aided in Waterfront landing top three in Google for many years. Considered hardworking, ethical and detail-oriented. Staying on top of demands in fast-paced environments by effectively using less demanding periods. Maintains organized, clean and safe work areas with diligent attention to important details and needs of others. I am a capable multitasker experienced working in challenging environments. A "team player" if you will. I am truly excited about an opportunity to take my next career step since my divorce. Talented customer service representative skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dedicated professional with demonstrated strengths in customer service, time management and problem solving. Good at troubleshooting problems with patience and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

• Client needs assessment • Attention to detail • Problem solving

• Task prioritization • Leadership • Conflict resolution

• Customer relations • Critical thinking • Relationship building SEO Content Writer/Real Estate Associte

Waterfront Properties and Club Communities, 2005 - Current

• Delivered exceptional customer experiences through real estate sales and office management Crafted detailed, search engine optimized and relevant content for Waterfront Properties and Club Communities website https://www.waterfront-properties.com/blog/author/lorea-thomson/

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• Utilized proofreading and editing systems to eliminate errors in final copy.

• Prepared regular content for specific professionals.

• Updated core articles and existing content on a regular basis.

• Explained complex information in reader-friendly style. EDUCATION

• Researched and audited competitor content.

• Kept consistent brand voice across all digital platforms.

• Optimized content for search engine rankings following SEO best practices.

• Sourced related and high-quality imagery to embellish written articles.

• Kept team updated with publishing schedule to maintain consistent marketing strategy.

• Built factually-correct articles, posts and other written content.

• Assisted with crisis communications strategy and functions.

• Customized information, wording and voice to create interesting content for different audiences.

• Checked all messaging was consistent with tone and style guidelines. Substitute Teacher

All Saints Catholic School / St Clare Catholic School, 2006 - 2012

• Assisted students with assignments by explaining core concepts and promoting critical thinking.

• Presented absent teacher's planned lessons using course materials.

• Modeled collaboration, communication and problem solving to help students overcome challenges.

• Upheld school discipline standards for individual students and entire classroom.

• Upheld class discipline to keep students safe and on task.

• Taught lessons to classes in various subjects.

• Supported student learning needs with clear instructions and technology.

• Monitored and protected students from danger and negative influence.

• Maintained student order and discipline through rule enforcement. Immigration And Naturalization Paralegal

The Law Offices of Martin J. Frolow, P.A., 1984 - 1997

• Processed incoming mail, determined next steps required and completed calendaring in docket system. Assisted attorney through trial phase of litigation, reviewing local court for correct preparation of trial documents.

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Opened new case files with appropriate correspondence, pleadings and discovery information based on type of case.

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• Communicated professionally with internal and external customers to build strong working relationships.

• Tracked deadlines and statute of limitations and requested extensions for complex cases.

• Relayed advice and pertinent information on behalf of attorneys.

• Coordinated and prepared expert disclosures, monitoring deadlines.

• Researched statutory and case laws and summarized results to assist attorneys.

• Upheld strict security and confidentiality of documents and data. LANGUAGE

Associate in Science (A.S.): Paralegal

Palm Beach State College, PBG, FL, Jun 1984

Bachelor of Arts (B.A.): Elementary Education

Florida Atlantic University, Boca Raton, FL, May 1999 Conversational

Spanish

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