Business Development Customer Support

Arslan Javed

Contact Information

n Islamabad, Pakistan n +92-339-******* )n ***************@*****.*** Professional Summary

Results-driven Business Development and Credentialing Specialist with over 5 years of proven expertise in telemarketing, B2B/B2C sales, and client relationship management. Skilled in credentialing processes, onboarding, and operational optimization. Adept at leveraging strong communication skills, strategic planning, and cross-functional collaboration to exceed business goals and drive growth. Passionate about delivering exceptional client experiences and contributing to organizational success. Core Competencies

• Business Development & Client Onboarding

• Healthcare Credentialing & Regulatory Compliance

• Customer Relationship Management (CRM)

• Telemarketing (B2B & B2C) Campaigns

• Sales Strategy & Lead Generation

• Operational Efficiency & Process Improvement

Professional Experience

Meds Nexus (Pvt.) Ltd., Rawalpindi — Business Development Specialist - Credentialing Jan 2024 – Present

• Lead business development initiatives and onboard credentialing clients to enhance healthcare services.

• Collaborate with internal teams to optimize credentialing workflows and meet regulatory requirements.

• Contribute to strategic planning and revenue growth through process improvements. Newnan RCM Solutions, Islamabad — Credentialing Specialist Apr 2023 – Dec 2023

• Managed end-to-end credentialing processes for healthcare professionals.

• Ensured timely completion of provider enrollments, maintaining compliance with payer requirements.

Master Charge LLC, United States — Credentialing Onboarding Specialist Dec 2022 – Mar 2023

• Onboarded and credentialed providers, streamlining operational workflows.

• Delivered exceptional customer support and resolved provider inquiries efficiently. Tribe Consulting (Pvt.) Ltd., Islamabad — Customer Support Executive Apr 2021 – Nov 2022

• Handled client queries and technical issues, ensuring 95%+ resolution rate.

• Supported business operations through effective client communication. Phi Consulting (AtoB), United States — Customer Support Officer Feb 2020 – Apr 2021

• Provided customer support for U.S. clients, improving satisfaction scores by 20%.

• Assisted in resolving escalated client issues in a timely and professional manner. Wecare BPO (Pvt.) Ltd., Rawalpindi — Senior Sales Representative Jul 2019 – Feb 2020

• Achieved 120% of monthly sales targets through strategic lead management.

• Trained junior sales staff on effective telemarketing techniques. Gotel BPO (Pvt.) Ltd., Wah Cantt — Customer Sales Representative Jan 2019 – Jul 2019

• Managed inbound and outbound sales campaigns to drive revenue growth.

• Delivered exceptional service to clients in a competitive market. Education

National University of Modern Languages (NUML), Islamabad Bachelor of Business Administration — 2024

KIPS College, Wah Cantt

I-COM — 2020

HITEC Schools & Colleges, Taxila Cantt

Computer Sciences — 2018

References

Available upon request.

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