Customer Service Relations
Resume:
Experienced professional with a proven track record of delivering
exceptional support to meet customer needs. Skilled in managing concerns, resolving conflicts, and maximizing customer satisfaction. Strong background in customer relations and communication, seeking a role as a concierge/caregiver.
Work History
2023/01 -
Current
Caregiver Attendant
Apex Home Care, 4711 Lauriefrost Ct Alexandria VA
22309
• Organized recreational activities for patients'' mental stimulation and social engagement,
enhancing their quality of life.
• Administered medications accurately,
contributing to overall health and well-being of
patients.
• Assisted patients in managing chronic
conditions, helping them develop and maintain
a healthy lifestyle.
• Supported patients in adhering to dietary
requirements, preparing nutritious meals tailored
to their specific needs.
• Increased patient mobility through physical
therapy exercises and proper use of assistive
devices.
• Taking extensive care of patients specifically
Stroke/Dementia.
2022/02 -
Current
Concierge
FIRST IMPRESSION SERVICES, Washington DC, USA
• Implemented effective organizational systems to
manage incoming requests and track progress
on outstanding tasks.
• Maintained front desk's concierge book to
provide visitors with access to relevant local
information.
• Streamlined communication between
departments, ensuring efficient service delivery
to guests.
Education
2024/04 - Current
Certified Nursing Practice:
Nursing
CNN American Global
Institute
Degree in library and
information science: Library
And Information Science
Kenya Methodist University
– Kenya
Diploma in Hotel
Management
Kenya School of Professional
Studies – Kenya
Kenya Certificate of
Secondary Education
Madira Secondary Schools
Kenya Certificate of Primary
Education
Mululu Primary School
Skills
Leadership skills and
effectiveness.
Flexible and adaptive, team
adaptability.
Customer service
Exceptional communication
End of life care
VIOLET ANDAVUKI
Concierge
• Maintained detailed knowledge of local
attractions, events, and services to better assist guests in making informed decisions.
• Provided exceptional customer service to
diverse clientele, fostering an atmosphere of
inclusivity and respect.
• Assisted guests with special needs or requests,
demonstrating empathy and understanding in
every interaction.
• Enhanced guest experiences by providing
personalized recommendations and assisting
with reservations.
• Supported event planning efforts, contributing
to the successful execution of memorable
occasions.
• Kept up-to-date on industry trends and best
practices in order to continually enhance the
quality of services offered.
• Addressed customer inquiries with timely and
professional responses via phone, email and in-
person interactions.
Personal Information
• Date of Birth: 02/22/1980.
• Gender: Female.
• Nationality: Kenya.
• Reporting duration: Immediately
Disclaimer
I hereby declare that all the information given
above is true and correct to the best of my
knowledge and ability. If given a chance to serve
you I assure you that I will execute my duties for the total satisfaction of my superiors and for the growth of the company.
Dementia Care
Mobility support
Emotional Support
Compassionate Care
Client Confidentiality
Seizure Management
Meal Preparation
Recreational activities
planning
Languages
English
Advanced (C1)
Contact
Address
2405 windbreak drive
Alexandria VA 22306, 2405
Phone
**************@*****.***
.
Contact this candidate