Customer Service Accounts Receivable
Resume:
Dianne Vigil
**********@*****.***
Professional Summary
Experienced administrator with a customer service focus. Excellent customer relations skills with the ability to resolve escalations and retain happy customers. Continual growth in industry and skill set always with the desire to achieve excellence in quality. Looking for a role where my skills can be used to help and support others while growing with the company.
Skills:
• QuickBooks online and desktop • Excellent Customer Service • Interpersonal skills
• Accomplished collections skills • Solution Based Problem Solving • Team Player
• Customer relationship building • Skilled Escalation Resolution • Trustworthy
• Billing Private and Insurance • Microsoft Office • Kind
Office Manager 10/23 – 5/24
HR Unlimited Inc., Santa Ana, CA
Work hand in hand with CEO
Accounts receivable with QuickBooks
Work with clients as a liaison with the data analysts
Helped clients by emailing AAP and EEO1 data
Collected data on a daily basis for Analysts
Schedule zoom calls and set up Webex questions
Coordinated third party maintenance as needed.
Accounts Receivable 07/22 – 7/23
ServiceMaster Emergency Response, Huntington Beach, CA
Thrive on efforts to regain control of the aging report.
Work with the project managers on budgets for reconstruction jobs
Make sure every job is billed and paid within 5% of the actual total.
Follow up on unpaid invoices with insurance adjusters.
Create preliminary liens and continuously follow-up to keep the projects paid and on task.
Connect with the management to help manage the Profit and Loss.
Create small claims for overdue invoices 9 months old.
Excellent customer service and escalation reduction.
Office Administrator 05/18 -- 10/21
RDM General Contractors, Costa Mesa, CA
Initiated and maintained project data in Quick Books Database.
Reviewed and input invoices into Quick Books confirming accuracy including cost coding.
Tracked and updated general liability and workman’s compensation insurance.
Generated monthly project reports for multiple project managers, all with multiple jobs.
Performed daily project accounting functions such as laborers timesheet input, subcontractors’ tasks, time and cost tracking, coding and billing.
Prepared and analyzed project cost, time reports, including client project coding.
Completed accounts receivable and bank deposits twice weekly.
Managed Ganahl billing and posting monthly.
Maintained files and fielding issues from the project managers.
Office Administrator 8/16 to 5/18
CLS Financial Services, Los Alamitos, CA
Coordinated management schedules proactively.
Greeted guests and created greeting boards before arrival.
Arranged agent meetings and worked onsite events.
Maintained realtor rosters and databases for management and added agents to CRM.
Logged tasks and goals from management.
Ordered and sustained office supplies.
Maintained office appearance.
Organized closet with gifts and decorations.
Administrative Assistant 7/15 to 1/16
Asia International Inc, Santa Ana, CA
Performed accounts receivable functions.
Created desk manual binder with step-by-step instructions for all tasks.
Created procedures and filing system.
Created policies for new business.
Created individual invoices daily for multiple clients and logged sales
Kept detailed records of items sold.
Front Office Receptionist 1/13 – 7/14
J and L Printing, Anaheim, CA
Answered phones and using the intercom to alert team.
Responded to emails immediately to ensure customer requests are handled quickly.
Entered data for the owner’s other properties and businesses.
Responsible for banking, depositing and balancing multiple checking accounts.
Filed vendor invoices for various companies.
Created work orders for incoming jobs.
Mailed invoices out to our customers.
Dispersed mail to the various employees and owners.
Managed office supplies and oversaw office to ensure everything was in working order.
Secretary 12/06 – 1/13
Hanson Structural Precast, Irwindale, CA
Coordinated insurance for individual jobs in California, Arizona and Nevada.
Prepared files for both engineering and the contract manager.
Built and maintaining e-files.
Assisted HR by keeping the application log updated for the corporate office.
Ordered supplies for field and office staff.
Wrote letters on behalf of the drafting department
Typed contracts for management and sales department.
Logged all incoming drawings.
Prepared all outgoing shipments via Fed Ex, UPS and DHL.
Sorted incoming mail and dispersed in a timely manner.
Logged and posted all incoming checks.
Gathered data for job completion.
Education:
American InterContinental University, Hoffman Estates, IL
Bachelor of Business Administration, December 2006
Graduated Magna Cum Laude
Contact this candidate