Operations Manager On-Site

Dane Hansen Nelson

Grand Rapids, MI 616-***-****

linkedin.com/in/dhnelson79 **********@*******.***

Immersive Operations Manager

Techno-functional operations manager with 15 years of software and tangible product administration through manufacturing systems. Operationally administered 9 enterprise rollouts and the development of 40 applications.

Core Expertise: Culture-Process-Operations Harmonization SDLC – ERP and Applications Manufacturing Process Optimization Tangible PDLM Project and Program Management Master Data Administration

Operations Portfolio

15 years of high-volume manufacturing – lived the frontlines to improve processes and product flows

Immersed in operational roles to improve culture and process compliance with lean principles

Operational discoveries across departments to map production realities: actual vs. standard vs. to-be

EDUCATION

Master of Business Administration, Executive Davenport University, Grand Rapids, MI Sep 2009 – Aug 2011

Bachelor of Arts, Telecommunication Michigan State University, East Lansing, MI Aug 2000 – May 2003

CERTIFICATIONS: ITIL 4 Foundation SAFe POPM AI for PM APICS SCM Basics EPA Site Manager MI EGLE

PROFESSIONAL EXPERIENCE

Sodus Hard Chrome, Sodus, MI, Management Consultant (Freelance) Aug 2009 - Mar 2025 (Closed Facility)

Operations Manager Aug 2007 - Aug 2009, Machinist/Metallurgist July 1995 - Mar 2003

10 years’ hands-on manufacturing experience - wore every operational hat to gain industry knowledge.

Designed warehouse layout, picking, staging and customer sequencing workflows by material type.

Implemented IT network with shop floor, front office and tablet pc integration for inventory control.

PLM application analysis across aerospace, auto, construction, industrial automation, gas and oil sectors.

Managed environmental programs with government agencies: CERCLA, EPA RCRA, MI EGLE SARA Tier II.

Driscoll's Inc., Watsonville, CA (Remote), Sr. Analyst – Supply Chain Portfolio Owner May 2022 - Jan 2025

Embedded with growers on-farm to understand their inefficiencies and translate VoC to product design.

Collaborated with stakeholders and sponsors to understand real challenges, translating insights into actionable product roadmaps with defined financial and business value aligned with grower vision.

Applied worker insights into technology design to improve application on-boarding and retention by 25% through understanding of actual user workflows, pain points and 12 persona requirements.

Led $6M clamshell traceability project generating 2.2B serial numbers annually through ranch-level data facilitated by my grower-facing supply chain applications to continually delight farmers and consumers.

Shadowed Blue Yonder cold storage workflows to optimize and strategically integrate with 10 of my applications: retailer priority, QA/QC apps, global routings, 3PLs, labels, RF, MuleSoft APIs and IoT.

Owned the supply chain portfolio of grower-facing applications: managed $15M budget with stakeholders to strategically release apps through AWS microservices for SaaS and mobile applications.

Designed and launched 40 Tableau reports according to grower and business user real world experiences.

Owned and conducted multilingual UATs within Jira and ServiceNow: managed up to 15 team members during iterative development, executed MySQL queries and Oracle EBS validations: JSON, REST, AWS, XML.

JOST International, Grand Haven, MI, Sr. SAP Analyst – EWM, PDLM and WM Owner Feb 2018 - May 2022

Owned EWM, WM and physical inventory across 2 plants and 5 storage/consignment locations in the US:

configuration of 3PLs, business partners, BOLs, warehouse tasks, picking/putaway, RF and user admin.

Independently conducted discovery across multiple departments to define use cases, acceptance criteria, user stories and cross-collaborative processes for tangible product management, OTC and EWM initiatives.

Lived manufacturing processes as a super user during program implementation: mapped actual vs. standard vs. to-be processes across departments engaging stakeholders with operational realities.

Embedded with manufacturing teams to understand material flows and Lean Six Sigma practices leading to successful MES integration with predictive IoT sensors and PLCs for 6% inventory improvement.

Owned 0to1+N SAP lean product workflow and assigned SMEs by department: end-to-end supply chain configuration and GTM strategies within modules EWM, FICO, MM, PP, QM, SD, WM and SE tables.

Created 4 specialized labels for GR, GI, transfers and inbound SaaS based on operator workflow analysis improving production supply, routings and alternative BOM determinations for ISO 9001/14001 facilities.

Developed 20,000 MTO packaging instructions and 6 VDA labels through observational analysis and translating on-the-floor flows with OEM and sales engineers resulting in wow feedback from 2 customers.

Montage Furniture Services, Kentwood, MI, IT Project Manager – SaaS & CRM Mar 2017 - Oct 2017

Managed a full stack team of 8 developers during B2B/B2C portal development and CRM implementation.

Conducted employee assessments and reviews to improve Jira engagement, role design and culture.

QAD, Inc./CEBOS, Brighton, MI (Remote), Professional Services Software Consultant June 2015 - Sept 2016

Gathered client requirements to design, configure and implement quality management software solutions directly supporting lean manufacturing and lifesaving processes integrated with supply chain functions.

Documented process gaps through analysis of actual vs. to-be workflows during iterative development.

Engaged stakeholders and sponsors to surface operational realities for improving safety and compliance.

Completed 4 QMS implementations up to $3M across agriculture, automotive (airbags)(chrome plating), medical device, ceramics and semiconductor industries: ISO 9001, 13485, 14001, 16949, 17025, 26262.

Administered on-site assessments, Jira backlog, project budgets and risk transparency with sponsors.

Identified integration discrepancies that led to SDLC enhancement initiative during QAD restructuring.

Haworth Inc., Holland, MI Techno-Functional Product Analyst (Contract) Aug 2011 - Dec 2013

SAP implementation – 0to1+N variant configuration of 20,000 products through deep shadowing of engineers and product manager workflows in compliance with lean manufacturing ISO 14001 initiatives.

Collaborated with OTC and WM teams to document product workflows throughout the supply chain.

Iterative facilitation of incremental pricing, characteristics and features: actual vs. process vs. retailer VoC.

Hearthside Food Solutions, Kentwood, MI SAP WM & IT Support Lead (Contract) Oct 2010 - May 2011

25% reduction in MM, QM, SD, WM IDoc process issues through plant floor shadowing and CIO reporting.

Maintained logistics by resolving transport issues with 3PLs and training warehouse management team.

UNIQUE VALUE PROPOSITION

I don't just analyze operational processes - I immerse myself in each role and apply rhythmic interpretations to harmonize the culture-process-operational ecosystem which AI and traditional analysis are not able to capture.

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