Customer Service Property Manager

Dianca Nurse-Williams

Douglasville, GA ***** 215-***-**** ***********@*****.***

Professional Summary

Dedicated and results-driven Property Management Professional with experience in tenant relations, leasing, financial oversight, and maintenance coordination. Skilled at resolving tenant issues, ensuring compliance with housing regulations, and enhancing resident satisfaction. Recognized for building strong tenant rapport, reducing delinquency rates, and improving operational efficiency. Currently pursuing a Bachelor of Business Administration to strengthen leadership and management expertise.

Core Competencies

• Tenant Relations & Conflict Resolution • Leasing & Lease Administration

• Rent Collection & Financial Reporting • Eviction Coordination & Legal Compliance

• Vendor & Maintenance Coordination • Customer Service & Resident Retention

• Fair Housing & Housing Regulations • Office & Administrative Support

Professional Experience

Assistant Property Manager Dahl Cochran and Associates – Smyrna, GA

Feb 2023 – Aug 2025

• Managed accounts receivable, rent collection, and ledger reconciliation for 150+ units, reducing delinquency by 20%.

• Generated financial reports, tracked discrepancies, and ensured accurate payment posting.

• Coordinated lease renewals, maintained tenant records, and streamlined maintenance requests to improve response time.

• Acted as liaison between residents and management, achieving a 90% tenant satisfaction rate.

Bonding Agent Anytime Bail Bonding LLC – Marietta, GA

Jun 2020 – Sep 2022

• Screened potential co-signers, prepared contracts, and processed payments with accuracy.

• Maintained detailed records while handling confidential and sensitive client information.

• Delivered excellent customer service in high-pressure situations.

Warehouse Associate Europe2You – Roswell, GA

Jan 2020 – Apr 2020

• Prepared, packaged, and shipped merchandise while ensuring order accuracy and timely delivery.

Assistant Manager Marco's Pizza – Mableton, GA

Sep 2018 – Jan 2020

• Supervised staff scheduling, inventory management, and daily operations.

• Promoted from delivery driver to assistant manager within months due to strong leadership.

• Resolved customer complaints and maintained high service standards.

Additional Experience

Cook – Bad Daddy's Burger Bar Smyrna, GA May 2018 – Sep 2018

Customer Service Representative – Alorica Inc. Kennesaw, GA Jan 2018 – Apr 2018

Driver Helper – UPS Marietta, GA Nov 2017 – Jan 2018

Cashier – Taco Bell Marietta, GA Oct 2014 – Jan 2018

Administrative Assistant (Intern) – Progressive Leadership PL2 Consulting Havertown, PA Jun 2012 – Aug 2012

Education

Bachelor of Business Administration (In Progress) – Strayer University Expected Sep 2026

EMT Training – Fortis College, Smyrna, GA Jan 2019

General Studies – Chattahoochee Technical College, Marietta, GA Jan 2017

High School Diploma – Osborne High School, Marietta, GA Jan 2016

Certifications & Training

• Ethics and AML Essentials for Real Estate Professionals – 2025

• Introduction to Bookkeeping and Accounting – 2025

• Real Estate Pre-License Enrollment – Barney Fletcher Schools Sept 22 – Nov 4, 2025

Contact this candidate