Customer Service Sales Agent
Resume:
Catherine Marie Mundale, CPIM
Tarpon Springs, Florida
*****.*******@*****.***
SUMMARY
*10+ Years Sales and Customer Service
*Supply Chain Certified with US Government 10 years
*Licensed Health 240 Agent (Florida)
*Health and Dental Insurance Enrollments-FFM Certified
*Determined, Humanitarian, Goal driven Success
EXPERIENCE
American Senior Benefits
Customer Service as needed for Appointment scheduling of Health and Life Ins Sales
Compilation of Active Clients for scheduling of meetings and Contract engagements.
10/2022-2/2023
Cigna Health Group-
Health and Dental Insurance Sales Agent
*Marketplace interaction and Sales building relationships for Cigna customers
*Handled Inbound/Outbound calls for Health/Dental Insurance Enrollment 2023
*Consistent High-volume Sales in a Remote setting
*Documentation and tracking in Salesforce/CRM
*Cleared 1K backlog and turned 30% into Sales performing Outbound calls.
1/2022 – 6/31/2022 (3-month Contract extension)
DXC Solutions
Life Insurance Customer Service
*Assistance with Annuities for Bright house
*RMD Required Minimum Distributions, Beneficiaries etc.
*Documentation of all interactions
08/2021 – 12/2021
United Health Care–
Health Insurance Sales Agent
*Medicare Advantage Sales Agent for OEP 2022
*Provided Assistance with Enrollment for Medicare qualifying individuals.
4/2021 -7/2021
ASB FINANCIAL-Tarpon Springs Florida
Reason of gap- Covid!
Medicare Insurance Broker
*Provided Guidance and Enrollment for, Medicare Supplement and Medicare Advantage Plans
4/2018- 03/2020
Advantage Marketing
Brand Ambassador for the Tyson Marketing Group.
On Site Sales in a dynamic fast paced environment
(This Group closed its doors after COVID19 March 2020).
2006-2017
Baxter Health Care/Corporation – Kelly Engineering Contractor, Largo, Florida
Quality Assurance, Product Surveillance
*Complaint Compliance contractor for Medical Dialysis Devices according to FDA regulations.
* Incoming Call Center Product Surveillance Team for HomeChoice Kidney Dialysis Machine
10/2006-6/2010
Lockheed Martin Maritime Systems and Sensors - Oldsmar, Florida
Procurement, Buyer
●Reviewed Proposals, negotiated pricing, selected DFAR Suppliers under a $100,000 Warrant
●Analyzed Procurement and Material needs using MRP to insure lowest cost consistent with quality, reliability and schedule meeting trends.
●Compiled the Master Schedule for the ARCI program.
1/2006-8/2006
Baxter Health Care – Kelly Engineering Contractor, Largo, Florida
Quality Assurance, Product Surveillance
●Complaint Compliance contractor for Medical Dialysis Devices according to FDA regulations.
●Medication Regulatory Interaction with FDA
2002-7/2003
General Dynamics-Ordnance and Tactical Systems 1 year Contract - St. Petersburg, Florida Logistician
●Responsible for direct logistics oversight/Project Planning for the Kuwait ammunition case.
●Developed and supported the Master Program with Engineering to include: Program Planning assumptions, end item delivery schedules, U.S. Government compliance.
●Maintained close liaison with all U.S. and international suppliers to insure contract dates were met.
●Purchased recurring military parts and ammo.
1991- 2002
Essilor of America - St. Petersburg, Florida (Plant moved to Mexico in 2002)
Logistics Analyst/Buyer
●Provided (DRP) Logistics planning and Procurement Planning for the worlds leading manufacturer of ophthalmic lenses.
●Established Supplier relationships with China, Mexico and Puerto Rico as a Buyer.
●Implemented new customer projects and coordinated with vendors to establish direct ship methods and increase profits.
●Systematized manual logistics planning methods by utilizing Oracle/AS400 MRP system
EDUCATION
Health Insurance 240 License (State of Florida)
ACTIVE thru 1/31/2027
LIC#W716361 NPN#19784432
CPIM-Certified in Supply Chain Management through APICS Society for Resource Management
REMOTE Private Office Setting
linkedin.com/in/catherine-mundale77a
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