Customer Service Data Entry

JS

JERRIE SMALL

*.*********@*****.*** +1-336-***-**** Lexington, NC 27292

Detail-oriented professional offering several years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives. Multitasking and Organization

MS Office Applications

Attention to Detail

Fast Learner

Time Management

Research and analysis

Complex Problem-Solving

Compliance knowledge

Collaboration and Teamwork

Positive Attitude

Computer Skills

Clear Communication

Documentation And Reporting

Data Entry

MS Office

Organizational Skills

Completed other administrative tasks related to the repo process such as filing documents, responding to emails.

Verified accuracy of all records related to repossessions and lien releases. Maintained detailed reports of repossession activities for compliance purposes.

Conducted research on applicable state laws regarding repossession procedures.

Performed skip-tracing activities to locate missing or delinquent debtors. Investigated complaints received from borrowers regarding improper conduct during repo operation's.

Maintained accurate financial records and documentation in compliance with company policies.

Responded promptly to requests from creditors and lenders regarding status updates on repo cases.

Managed vendor relationships by ensuring timely payments and resolving disputes.

Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.

Performed account analysis and reconciliations, including bank statements and inter-company general ledger accounts.

Checked figures and postings for correct entry and proper codes. Prepared and issued customer invoices, monitored receivables, and managed collections process.

Processed payroll, calculated wages, deductions, and issued paychecks to employees.

Summary

Skills

Experience

Piedmont Recovery Inc High Point, NC

Office Administration Assistant

09/2017- Current

Grandover Resort & Spa - a Wyndham

Grand Hotel Greensboro, NC

Reservations Supervisor

Advised customers on hotel services, amenities, rates, availability and packages offered.

Assisted with training new employees on the reservation process. Collaborated with other departments such as Sales and Marketing to promote special offers.

Maintained records of all bookings and cancellations in the system. Verified guest information and payment options ensuring accuracy and completeness.

Coordinated with front desk staff to maintain maximum occupancy. Prepared weekly forecasts for room availability based on current bookings. Managed online travel agent accounts including rate updates, inventory control.

Ensured compliance with company policies and procedures regarding reservations.

Implemented strategies to increase revenue through up-selling techniques. Reviewed customer complaints to determine appropriate methods for resolution.

Conducted in-depth research on competitor trends, products and services. Provided guidance and support to front desk agents when needed. Created reports on monthly sales figures and occupancy rates. CPI Packaging High Point, NC

Production Assistant

Utilized AX software system to convert daily orders into detailed reports, providing essential data for product production across all manufacturing machines.

Monitored and documented daily production data for each machine across 3 shifts, including product completion quantity, operational hours, workforce size, and materials consumed.

Served as a supportive member in managing and overseeing weekly, and monthly inventory.

Offered assistance and resolved inquiries for colleagues in the manufacturing department

Aided shipping department in addressing issues with required picking or packing slips for timely truck loading.

Brookstone College of Business Greensboro, NC

Associate of Business Administration

Certified Notary Public

Driver's License

Education

Certifications and Licenses

Contact this candidate