Customer Service On-Site
Resume:
Edna Kelley
Lead monitoring operator
Gowen, MI *9326
************@**.***
Professional Summary
Experienced professional with a strong background in security and logistics, continuously building and refining customer service expertise throughout my career. I am currently seeking remote opportunities or an on-site Lead/Supervisor position where I can leverage my skills in team leadership, problem-solving, and operational efficiency. My goal is to grow within a company that values stability, collaboration, and a positive team environment—where I can both contribute to and learn from the success of the organization.
Authorized to work in the US for any employer
Work Experience
Lead Monitoring Operator
EPS Security-Grand Rapids, MI
October 2021 to March 2025
• Managed a team of XX dispatchers, overseeing their daily activities and ensuring efficient operations
• Developed and implemented standard operating procedures for dispatch operations, resulting in improved efficiency and reduced response times
• Coordinated with drivers, technicians, and other personnel to schedule and assign work orders based on priority and availability
• Maintained accurate records of all dispatched calls, including details such as time stamps, locations, and customer information
• Provided guidance and support to dispatchers during high-pressure situations or emergencies
• Collaborated with other departments to resolve any issues or delays in order fulfillment or service delivery
• Ensured compliance with company policies, industry regulations, and safety standards in all dispatch operations
• Served as the main point of contact for customers regarding inquiries, complaints, or requests for updates on service status
Shipping and Receiving Clerk
Corvac Composites LLC-Grand Rapids, MI
September 2018 to August 2019
• Received and inspected incoming shipments, verifying accuracy of contents and ensuring proper documentation
• Efficiently organized and maintained inventory in the warehouse, utilizing a systematic tracking system
• Collaborated with suppliers to resolve any shipping discrepancies or damaged goods, ensuring timely resolution
• Prepared outgoing shipments by carefully packaging items, labeling packages, and arranging for carrier pickup
• Maintained accurate records of all incoming and outgoing shipments, including tracking numbers and delivery dates
• Implemented quality control measures to ensure that all products met company standards before shipment
• Coordinated with various departments to schedule deliveries and pickups based on production needs
• Managed returns process by processing return authorizations, coordinating pick-ups, and updating inventory accordingly
• Performed regular cycle counts to maintain accurate inventory levels and identify any discrepancies or shortages
• Utilized computer systems (e.g., ERP software) to track shipments, update inventory records, generate reports, etc
• Assisted in the development of standard operating procedures (SOPs) for shipping/receiving processes
• Trained new employees on proper handling of materials, safety protocols, and efficient use of equipment/tools
• Collaborated with cross-functional teams (e.g., purchasing department) to optimize supply chain operations
• Ensured compliance with all relevant regulations regarding shipping hazardous materials or controlled substances
• Optimized warehouse layout for improved efficiency in receiving/shipping operations
• Resolved customer inquiries related to order status updates or product availability
• Implemented barcode scanning system for streamlined tracking of incoming/outgoing shipments
• Safely operated material handling equipment such as forklifts or pallet jacks
• Maintained cleanliness and organization within the warehouse area at all times
• Implemented safety protocols and trained staff on proper handling of hazardous materials
• Managed the disposal or recycling of packaging materials in an environmentally responsible manner
• Conducted regular audits of inventory to identify and resolve discrepancies
• Collaborated with the procurement team to ensure timely availability of materials for production
• Investigated root causes of shipment errors/delays and implemented corrective actions Shipping and Receiving Lead
Aftech-Advanced Fabrication Technology, LLC-Walker, MI November 2014 to February 2018
• Operate fork lift, pallet jack, hand truck, or by hand to move materials in the shipping area and to load and unload trucks.
• Customer service
• Inspect incoming materials
• Loading and unloading trucks
• Receiving all materials in system
• Count, weigh or measure items for incoming and outgoing shipments and reconcile with shipping documents, i.e., bills of lading, invoices, orders, pick lists, and other documents for the movement, receipt, or sale of materials.
• Determine method of shipment and shipping charges, schedule shipping with freight vendors, examine outgoing shipments to ensure shipments meet specifications for delivery, and maintain inventory of shipping materials and supplies.
• Keep area organized and cleaned.
• Assist in production
• Operate PC (Epicor 9) or manual systems to process incoming and Count, weigh or measure items for incoming and outgoing shipments and reconcile with shipping documents, i.e., bills of lading, invoices, orders, pick lists, and other documents for the movement, receipt, or sale of materials
• Transfer materials to proper bins
Operator, Material Handler, Rework Specialist
Aftech-Advanced Fabrication Technology, LLC-Walker, MI March 2012 to November 2014
• Stock work areas with components and pack
• Remove finished goods
• Train operators
• Shipping and Receiving
• Lead operator
• Press set-up
Quality Technician I
United Solar Ovonic-Greenville, MI
July 2007 to May 2011
Inspection of Photovoltaic materials and assemblies. Testing of Photovoltaic assemblies. Lean process.
• Auditing, calibration and troubleshooting
• General maintenance of QA lab equipment.
• Created, maintained, and updated QA SOP's and acceptance criteria.
• Blue print reading
• Trained QA technicians
Team Leader
Clarion Technologies-Greenville, MI
January 2004 to July 2007
Oversaw a team of 4 to10 operators
• Stocked work areas with components and pack
• Removed finished goods
• Trained operators
• Assured quality product was produced
Quality Supervisor
Accurate Molding and Engineering-Rockford, MI
July 1998 to March 2003
Assured quality parts were delivered to customers on time. Oversaw 3 shifts of Auditors.
• First and Last piece inspection
• Trained operators and auditors on jobs.
• Assisted with press set up.
Utility Person
B&L Plastics-Rockford, MI
May 1994 to June 1998
Die setting. Process Tech. Job change overs. Maintenance of all mechanical equipment. Robotic programming, inspection and several other misc. duties. I accomplished running the shift as a Team Leader.
Education
Some college
Skills
• Computer literacy
• Lean
• Materials handling
• Calibration
• Software Troubleshooting
• Blueprint reading
• Robotics
• Lean manufacturing
• Inventory control
• Robot Programming
Certifications and Licenses
Forklift Certification
Additional Information
• Inspection of Photovoltaic materials and assemblies. Testing of Photovoltaic assemblies. Manufacturing systems auditing, calibration and trouble shooting. General maintenance of QA lab equipment.
• Inter-departmental communication and coordination. Create, maintain, and update SOP's and QA Acceptance Criteria. Train QA techs. Familiarity with blue prints and technical documentation.
• Production Lead for a team of 4-10 operators, setting up the next shift for success. Assisting with all operational issues. Supply my team with items needed to perform their job successfully. Remove finished production for shipment, loading and unloading trucks, stock warehouse.
• Team leader. Die setting. Process Tech. Job change overs. Relief operator. Maintenance of all mechanical equipment. Robotic programming, inspection and several other misc. duties.
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