Support Specialist Labor Relations
Resume:
DOMINIQUE MICHELLE RUIZ
Irving, TX *****
******@*****.***
Summary:
Strategic Senior Labor Relations Support Specialist with a deep understanding of federal, state, and local labor legislation, including the NLRA. Adept at providing expert guidance to management on labor law compliance, grievance procedures, and effective communication strategies to enhance workplace harmony. Leveraged strong interpersonal skills and conflict resolution techniques to mediate sensitive issues and drive collaborative solutions that support organizational objectives.
Experience:
DFA Dairy Brands, Inc.-03/2021-Present
Sr. Business Support Specialist-Labor Relations (10/2024-Present)
Oversee the negotiation preparation process, including the Unions input, alignment, and creation of negotiation-related files and proposals
Research and analyze Labor Relations topics as it pertains to all DFA collective bargaining agreements
Research, create, and maintain files containing DFA collective bargaining agreements
Interpret union contracts as they relate to payroll, leaves of absence, bid processes, health and wellness coverage, union dues, and other work-related items
Assist in scheduling negotiation sessions and other meetings
Ensure language intent and conversations in negotiations are thoroughly documented
Maintain labor-related documents in an easily accessible manner utilizing the department file management system
Use interpretive data to draft reports and documents that summarize research findings for labor negotiations
Assist and perform accounting, invoicing, or bookkeeping activities, including route settlement
Credit & Collections Specialist (10/2022-10/2024)
Conducted various analytical tasks using Excel, including pivot tables, writing macros, and visualizations for management
Correspond with Sales, Credit and Operations teams on pricing discrepancies, aging inaccuracies, and general questions
Researched/ submitted short payments and deductions to the Dairy to be removed
Cash Application Specialist (03/2021-10/2022)
Responsible for the completion of timely and accurate application of customer payments received through Lockbox, CH, Wire, and Credit Card methods to pay invoices.
Reconcile payment remittances to the payment and funds received daily
Maintain files of payments and, supporting documents to provide to reduce exceptions through root cause analysis and escalation support for Collections and A/R team
Proficient in AS400 A/R system, ERP,, Get Paid, and SAP
National Bankruptcy Services- 01/2020-01/2021
Consumer Bankruptcy Specialist
Responsible for payment delinquency tracking and monitoring
Respond to routine inquiries from clients, attorneys, vendors, and internal departments regarding files assigned
Review and analyze all relevant mail to assigned files
Respond to court notifications and inquiries from client, debtors, and attorneys
Review the NDC and Trustee portals to determine status of claims and determine action
Exeter Finance-01/2019-01/2020
Payment Processor
Processed all incoming requests for payment history, due date changes, demographic updates, and ten-day payoff requests, according to regulatory guidelines
Posted and applied regular, special, and irregular payments to customer accounts according to established guidelines
Daily reconciliation of incoming payments and applied monies for end of day
EDUCATION:
Masters in business administration: Oct 2022-Mar 2024 University of Phoenix
Bachelor Of Science in Business Marketing: Aug 2015-Oct 2021 University of Phoenix
Certifications:
Lean Six Sigma Yellow Belt Certification: December 2019
Skills: critical thinking, problem solving, data analysis, self-motivated, project and time management, virtual collaboration, adaptability, organizational skills, interpersonal skills, conflict resolution, active listening skills, attention to detail, and public speaking
REFERENCES:
Available upon request
Contact this candidate