Security Clearance Program Manager

Country of citizenship:

United States of America

Veterans' Preference:

**-***** ********** ***** ** a compensable service-connected disability of 30 percent or more

Security Clearance: Secret

EDUCATION:

Virginia Commonwealth University

Masters Business Administration

Graduated 5/2019

ECPI University

Bachelor of Science in Business Administration with a concentration in Business Management

Graduation Date 8/2012

United Stated Marine Retired

Served 1985 – 2005 Honorably

MOS 6672 Aviation Supply

10/17/2021 – 03/14/2025

Logistics Liaison Defense & Intel

KBR Government Solutions US

Address Forward U.S.A.

Forward deployed Australia in support of P-8 aircraft. Provided logistics and technical support services in the areas of maintenance planning, analysis and development, training, supply support and equipment management, and execution for the life cycle of specified weapons systems, system of systems, its sub-systems and support equipment for PMA-290 and in support of P-8A and all variants of these aircraft. These services will support multiple logistics functional leads, including Product Support Managers, Assistant Program Manager for Logistics (APML)/Military Lead, respective Platform Principal APMLs, respective Integrated Product Teams Product Support Integrators, Logistics Element Managers, and Fleet staffs. Provide logistics support analyses of consumable stock posture. Generate Obsolete/Replacement NIIN report. Identifies material no longer procured by DLA and research replacement NIIN’s. Overseeing the process of ordering Work Stoppage and Stock Replenishment material. Ordering material following up with status, sending follow ups to improve Delivery Date. Track material. Process receipts ensuring financial are completed. Update GovTeams records for completion. Advise stock posture for maintainers to schedule work. Continuously monitor and advise back ordered material with extended delivery dates. Allowing research for open purchase. Generate Supply Discrepancy report identifying wrong material shipped, wrong QTY and shortages. Submitting expedites requests to improve Work Stoppage and Stock Replenishments delivery dates. Advise on how stock replenishment should be ordered to reduce foot print in warehouse space. Review (LSR) Logistics Support Analysis Record/Report on hazardous material availability. Review critical parts daily and advise back order and vendor direct supportability. Analyze the (SASOR) Supply Aviation Stock Out Report) to determine 92Wing posture and support ability and cost effectiveness. Work with receiving to identify material with no paperwork. Create 1348’s for processing of material and financial records are completed. Order material in Navy system ERP. Process 1348’s for financial match in ERP.

Customer Logistics Support Specialist 07/01/2018 – 10/01/2021)

DLA Aviation

8000 Jefferson Davis Highway Richmond, VA 23297

Demand Planner for V-22, Marine Corps, Navy, Airforce and Coast Guard fleet. Supporting MALS-14 Element 13 Project, End of the Month, AAC J with BB status, AAC H with BB status, AAC V & Y, AAC D & Z with BZ status. BD weekly, Top 10 Aged Back order review and brief. Element 13 Spreadsheet, identify NSN’s with no SOH, PO and PR and review all codes to ensure there are not blocked preventing constrained PR’s. Expedite award of PR’s, Expedite contracts for partial shipments and improved delivery dates. Review ILS for possible Emergency Buys. Submit CRM tickets requesting Breach of Stock for AOG requirements. Manage month conference call collaborating HI and Low exceptions. Research and identify material available at Program Held Material warehouse “GR9”. Support MALS-14 Marines with training of FEDMALL, Level Platform, WSEC, WSIC, AAC.

Customer Account Specialist (10/10/2017 – 07/01/2018)

DLA Aviation

8000 Jefferson Davis Highway Richmond, VA 23297

Supporting MALS-14 Supply Response Division and Awaiting Parts Division, entering and reviewing orders. I am the primary customer facing point of contact for order fulfillment process in terms of resolving emergency requests, customer orders, providing tailored customer support, maintaining customer data, and initiating calls to customers. Verifying RIGHT SIZING to establish, increase or decrease MALS allowance. Reviewing and ensuring the timely processing of customer orders and customer access to product, account, and order information reviewing MILSTRIP, AAC, AMC, AMSC, ALT, PLT, 339’s, FAT, PLT and DMIL. Editing information for completeness and validating. Determining availability of associated replacements and substitutes. Coordination and validation shipment information. Authorization of premium transportation. Assessing the urgency of requirements and determining necessary actions. Preform expedite action actions, as necessary, including emergency orders. Processes and expedites priority backorders related to routine and difficult supply problems for customer requisitions classified as most urgent requirements. NMCS, MICAP, CASREP. I have actively researched and communicated information from customer planning and strategic sources for future programs and requirements. I have validated customer Sales Orders and review unfilled orders ensuring supply chain effectiveness. I ensure the exception processing associated with allocating inventory to orders, scheduling and releasing the line item to customers, and processing confirmations or denials daily. I process order cancellations, status updates and modifications at various points in the process, follows-up on customer receipts, and maintains customer data, as required. work with the appropriate Supply Planners in making determinations on customer excess return requests. I work with customers, facilitating the resolution of customer billing and collections issues. I am the point of entry for any assigned customer credit card purchase requests and responsible for facilitating immediate needed credit card purchases by coordinating the request and providing the necessary documentation to the designated emergency buyer to make the purchase or actually making the credit card purchase themselves when authorized. I work CRM Service Tickets, provide resolution to customer requests and issues, and document and provide customers with responses to their issues. I take direct action on complex customer complaints and route complaints for product, delivery, or transportation discrepancies to the Resolution Specialist or the Product Specialist for resolution. The Resolution and Product Specialist communicate price changes to customers, and work with the Pricing Strategist on the resolution of price challenges. I work through organizational groups to resolve the status of an item and provide emergency customer support. I processe assigned workflow items, investigates and resolves applicable transaction failures, and generates and reviews applicable reports and metrics. I participate in the development of operational changes to improve customer service and satisfaction. I serve as the customer advocate and liaison for the Defense Logistics Agency, responsible for working with customers to identify and meet their needs as opportunity management, resolve or coordinate the resolution of customer orders or support problems, and to develop customer service improvements. I process customer orders and customer requirements. Entering and reviewing orders, editing information for completeness and validity associated replacements/substitutes. Coordinating and validating shipment information. Authorizing use of premium transportation. I am responsible for a portion of the overall success of the customer's relationship with DLA, which may include oversight on orders worked by Customer Account Specialists. Recommends policy, procedures, and regulatory standards for processing customer orders. Recommendations are given to CRM Cell for study and analysis of impact to customer ordering systems and processes. Provides guidance to team members and resolves complex system issues. Assignments involve broad aspects of extensively interrelated operations, programs, customer objectives, and standard ordering systems. Coordinates with the DLA storage locations on urgency of requirements. Conveying special handling and shipping instructions to customer. Investigates situations in which unique aspects of customer support are not adequately addressed in established guidelines. I provide customers with product and specification information, including interchangeability and substitutability relationships, unit of issue, catalog data, drawings, specifications, component parts, warranty and quality assurance information, images, displays or discounts, availability, delivery timeframes, etc, Intervenes on the customers' behalf in resolving Product Quality Deficiency Reports (PQDRs), Supply Discrepancy Reports (SDRs), and Transportation Discrepancy Reports (TDRs), and escalates product quality issues to the Product Specialist, on an as-needed basis. I serve as customer advocate and liaison in dealing with Finance, Planning, and Procurement issues. I provide in depth customer support issues during internal DLA meetings. Participates in meetings In-Process Review (IPR) meetings to discuss items ranging from initial customer support implementation plans to resolving customer issues. Coordinates with the CRM organization on planning and conducting various customer conferences to discuss customer outreach initiatives, new product offerings, or customer service Works directly with customers, in collaboration with Customer Relationship Cell and Customer Support Representatives, to assess, identify, clarify and meet their needs. I provide input to CRM Cell Customer Account Managers on the creation of Service Level Agreements (SLA) and Performance Based Agreements (PBAs). Evaluates customer needs in relation to services to identify and recommend proactive solutions for meeting customer mission requirements. Conversely, evaluates the efficiency and effectiveness of DLA Direct and Customer Direct support. I perform Customer/Operational Studies Analyzes performance results from reports, statistical analyses, and customer surveys, and identifies trends. Recommends new/improved customer support programs based on analysis of customer needs, ordering patterns, customer service, etc. Provides input to the development of SLAs and PBAs. Collects, evaluates, and summarizes performance data bearing on the CRM Cell goals and objectives and those of its customers. Evaluates and addresses trend analysis based on performance data, KPI, operating metrics, and reports provided by support staff and other members of the Cell in preparation for performance reviews. Studies existing policies, practices, procedures, and measurement techniques pertaining to customer services to identify, develop, and recommend process improvements. I prepare guidance to implement such improvements. I review and evaluate, advising on, and improving the effectiveness of a broad range of customer service/support programs. Analyzes system and customer feedback to determine/measure the status of customer satisfaction with the CRM Cell's services. Conducts site-reviews to evaluate the effectiveness and efficiency of new business development, and customer service initiatives implemented at assigned customer activities. I analyze historical demand data and collaborates, coordinates with develop statistical forecasts for those customers and associated key items that have patterns and for those that support the application of statistical models of prediction. Analyzes collaborative demand plans, statistical forecasts, and other demand intelligence to resolve customer issues. Develops and enriches Demand Plans or coordinates with the Demand Planner to, develop corrective measures, and execute and follows-up on Demand Plan Performance Action Plans. I monitor and track the effectiveness of collaboration efforts with customers to ensure they are providing the desired effect on customer satisfaction and relationship management to ultimately improve the customer forecast. Identified demand planning deficiencies or problems affecting customer support and works to achieve resolution. Coordinates with Procurement to ensure items demanded by customers are available or on contract. Exercises initiative and ingenuity in identifying real or potential forecast and market problems. Researches, tracks, and interprets demand history and market information to develop overall demand projections. Uses forecast accuracy assessments to focus efforts on critical and low performing forecasts. Develops solutions and market strategy to correct and improve low performing forecasts. Applied criteria to identify additional collaborative partners from the vendor and customer communities. In conjunction with the Supplier Relationship Manager and the Customer Account Manager, I determine the level of collaboration to be pursued with each collaborative partner. Coordinates with Order Fulfillment, Procurement, Supply Planning and other needed organizations on the criteria to be used for obtaining the information related to customers and suppliers that will influence the demand plan. Ensures that the forecasts or demand plans developed are provided to the appropriate collaborative partners. Receives and evaluates quantitative or qualitative feedback from collaborative sources. Keeps abreast of current and imminent armed services peace and wartime programs and demand for assigned items and programs as related to vendor inventory and vendor execution ability for Customer Direct. Exercises initiative, ingenuity, and aggressiveness in identifying real or potential demand forecasting problems areas and arrives at timely solutions to assure maximum response to customer's demand needs thereby assuring the least possible hindrances to their missions. Conducts in depth studies and analyses of Service/Agency demand plans and maintains extensive high-level personal contacts. Serves as technical advisor for assigned programs. Takes the lead in resolving any open issues with collaborative customers, and then documents areas of disagreement and refers to them for discussion at the demand collaboration meeting.

WYLE SR Analyst (3/9/16 – 10/10/2017)

DLA Aviation

8000 Jefferson Davis Highway Richmond, VA 23297

Senior Analyst Supporting, with 31 years of Aviation Supply and Logistics assigned to Support, F402 and GTS engine for the AB-8B. Reviewing IPG-I, II and III, AMC, AMSC, AAC to maintain a logistical pipeline from cradle to grave. Collaborating between DLA Post Award, PMA-257 and Rolls Royce, Good Rich, UTAS, ONTIC, TRANSAERO, MALS-13, MALS-14, NAVSUP and other vendors to optimize information in Purchase Orders generating PR’s, quotes and expediting delivery dates and tracking material shipped from the United Kingdom to prevent Bare Fire Walls for OCONUS and CONUS units preparing to deploy. Support weekly and bi-weekly conference calls. Researching, submission of DCNs and review 339s. Analyzing DLA historical data and collaboration with PMA-257 projecting future demand. Identify LTC and ten year purchases to eliminate vendors from not quoting. Identifying DLA historical to ensure PR’s are generated and vendors are quoting in a timely manner. I collaborate with the customers at PMA-257, ROLLS ROYCE, AVIAL, MALS-13, MALS-14, NAVSUP UTAS, GOODRICH, ONTIC, TRANSAERO daily and weekly conference calls for engines and Gas Turban Starter working IPIG-I, planned forecasting, Purchase Orders, PR’s, delivery schedule and MOD’s. Review the health of National Stock Number ensuring complete Data Package submission. Interfacing with PMA-257 and DEPOT, review AAC “Y & V”, AMC AMSC codes. Drilling down on supportability issues, identifying bottle necks degrading engine and Gas Turban Starter weapon systems. EMB/F402 call weekly, for updated status, identifying IPG-I without PR or contracts, collaborated between vendor and DLA to enable MODs to be generated, identify miss shipped material, update notes and identified logistical degraders impacting mission essential supportability. Obtained latest status for new item and updated item notes and EMB/CIR spreadsheet. (This is required due to the timing of receipt of the EMB/CIR items to be discussed on call.) The research/review consists of contacting Supply Planners, Product Specialists, Post Awards personnel, Buyers, checking carrier tool to track shipments to ensure material receipts are posted, contact OEMs and contractors for anticipated delivery dates. Check Rolls Royce Delinquency Report; Rolls Royce Revised MPL for add’s to RR UP LTC; check AVIALL shipping status weekly report(s). Coordinate with Resolution Specialist for receipt posting to DLA records. As initial emails are send, EBS item notes are updated as well as EMB/CIR spreadsheet with pertinent status. Consistently check emails for replies to initial requests and again update EMS item notes as well as EMB/CIR spreadsheet. The spreadsheet is submitted to FRC, East on weekly basis for EMB/CIR whereas the GTS MGMT BOARD is provided on bi-weekly basis. Track and ensure WAWF are submitted.

Logistics assigned to Support, Support Equipment, Bomb Racks, Launchers and BUR-32 direct support for FA-18G Growler, AV-8B Harrier and the H-60 Helicopter. Supported the business process by analyzing the process flow ensuring a smoothly transition from cradle to grave. Review the health of 60,000 National Stock Number ensuring complete Data Package submission. Review AAC “Y & V”, AMC AMSC codes. Drilling down on supportability issues, identifying bottle necks degrading full mission attach weapon systems. Researching, submission of DCNs and review 339s. Analyzing historical data and projecting future demand. Incorporating vendors historical FAT and PLT testing time lines indicating when PRs should be generated utilizing JIT practice. Directing Lakehurst to ship assets to fleet activities. Created and Analyze reports to identify supportability, issues UFO’s with Stock on Hand, NSN’s with UFO’s with no PO or PR’s, review of Quality Assurance Provision, Critical Safety Item, Critical Application Item, Identify Source of Supply. Reviewing REV’s, FAT and PLT. Created a program to analyze data and reduce logistical time processing time from four years to one for 56 commodities, increasing supportability by identifying health issues and degrading factors impacting OMA and IMA levels. Ensuring supportability from cradle to grave.

Senior Logistic Engineer Weapons System Customer Account Specialist, Aviation Supply and Logistics assigned to F/A 18, EA 18 Growler, Bomb Rack and BRU-32 210 day kits and Consolidated Automated Support System. Also assigned coordinate with Foreign Military Service (FMS). Assist with the WSPM to support logistics operations using customers Aircraft Material Condition Report for Naval Air Stations and Operational Forces including Marine Aviation Squadrons. I maintain various reports to assist Program Offices on high time degraders. Maintain lists of NSNs that the WSPM has WSDC and I collaborate on the decision making of which deployed units shore or afloat, Navy Depots or any other customer requires the parts as material is readily available. I analyze all new work stoppages impacting aircraft readiness. Technical Expert for BP-28 Project (Budget Project-28) with NAVICP and Naval Forces. Assist customers to maintain demand and forecasting demand levels to the Demand Planner in assisting current and new programs entering the fleet. Analyze and indentifying which programs classifications are impacted by the lack of material availability and supportability degrading aircraft readiness. Review all reports and aggressively active and proactive on various National Stock Numbers to give updated status on material availability. Maintains various excel spreadsheets updating the procurement process for each top degraders, high flight hours, and any other consumables that effects aircraft readiness. Participate in weekly conference calls and updates all reports to the Program Office and various vendors. Responsible for overall assignments of Defense Contract Management Agency (DCMA), and any other daily projects that is assigned to my weapons system. Utilizing SASOR, One Touch and NAVSUP program, DCMA and EMALL MOES system. Promptly process customer requirements and take actions to affect resolution of customer problems. Analyzes and summarizes performance data that affects Key Performance Indicators, metrics, to identify trends related to customer service effectiveness and operational effectiveness. Interact with the WSPM's and other GS-13 Team Leads. Coordinate with the H53 Helicopter Stallions and Super Stallions along with H46 Helicopter Frogs WSPM's to their Program Manager of categorizing Aircraft On Ground (AOG) National Stock Numbers to issue to the fleet. My primary job is customer facing point of contact for the Order Fulfillment process. Provide customer service via telephone, EMALL or Electronic Mail utilizing Microsoft Outlook. I am in daily communication with an infinite number of Navy and Marine Aviation Logistics Squadrons. Processing Requisitions, Modification, Cancelations, Follow Ups, Supportability Analysis and Stock Out Reports. Personnel work with over 100 customers assisting them in various resolutions requirements; identify their needs, problem solving and collaborating between services and Defense Logistics Agency Aviation. Acting as a liaison and coordinating logistical contract and demand issues between the vendors, PMA and DLA to resolve work stoppages impacting aircraft readiness. Working daily with Contract Administrators to ensure Hot Line reports are being processed and MODs generated to best support vendors. Working with Supply Planners, Demand Planners to ensure PRs are generated to support AOG Work Stoppages, Safety Messages degrading fleet supportability. Work directly with Product Specialist concerning Hot Line report’s ensuring 339s are sent to ESA for final review if material can function for the War Fighters. Work with vendors with any issues prior to FAT and PLT submission. Proactive analyst in providing updates on policies and procedures with developing and revising new polices on workflow issues. Supported the business process by analyzing the process flow ensuring a smoothly transition from cradle to grave. Actively involved with customer relationship between DLA Aviation and the War fighter. Always looking for ways to improve various resolutions and strategic ways to help and assist the customer material readiness worldwide. Solving customer problems affecting Aircraft platform readiness daily. Improving customer service relationships between DLA Aviation, Fleet Activities and vendor supportability, consisting of improving customer interactions. Actively involved with Engineers, Commander Naval Air Forces Class Desks and Program Management Agency answering customers issues utilizing DLA CRM process. Conduct briefings of customer data as it relates to DLA material readiness and supportability. Innovate and initiative while maintaining strategic focus and resource in the workplace.

Validating all demands, due ins, modifying requisitions, and requisition quantities. Resolve high priority management making sure that the priority is assigned to the MILSTRIP requisitions. Provided detailed reports for the higher management. Responsible for expediting requisitions material through all DLA Activities. Utilizing other activities outside of DLA for example Inventory Locator System (ILS), Defense Reutilization and Marketing Service (DRMS) and One Touch Support (OTS). Work with the Resolution Specialist ensuring timely processing of complex Product Quality Discrepancy Report (PQDR), Supply Discrepancy Report (SDRs) and Transportation Discrepancy Report (TDRs). Work with CAS or CRM Cell Lead to determine the final resolution. Defense Supply Center Richmond (DSCR) provide complete logistical support to the Strategic Material Sourcing Group and the Aviation OEM Division. Analyzing all phases of supply operations teams and identifying sole source candidates for addition to Corporate Contract. Researching/interpreting data for pre/post award actions. Ensuring the Paperless Ordering Processing System (POPS) is loaded correctly to ensure correct electronic data transfers, and transition procedures for the Integrated Supplier Teams that include General Electric, Miscellaneous Aviation/Canadian Commercial Corporation, Honeywell, Sikorsky, Smith, Northrop Grumman and Parker Hannifin. I was trained as an advisor for OEM Division 1 on transition aspects of the legacy system to the Business System Modernization (BSM) environment. Responsibilities include researching all Defense Logistics Agency (DLA) NSN deficiencies listed on the Parts Forecasting Module (PFM), expediting contracts, expediting purchase requests and searching for alternates and lateral support to meet timeline NADEP "G" drivers for Navy and Marine Corps engines. Continually building relationship management with the Naval Air Systems Command (NAVAIR), NAVICP-P, Corpus Christi Army Depot (CCAD), NADEPS (Cherry Point and North Island) and DLA Item Managers (IM) in support of major DLA degrader problems within the Army, Navy and Marine Corps H-1, CH-46D/E, MV-22 and engine rework facilities. Receiving weekly listings and daily calls from these facilities, assisting in the expediting of specific requirements for each customer. Working directly with logistics managers and determining stock availability, contract data, purchase request and commercial contracts for critical requirements to maintain strategic focus for all customers. Utilizing multiple software use applications while working directly with the WSPOC’s and Item Managers at all DLA sites to monitor Special Projects Requests and forecasts for Corpus Christi Army Depot (CCAD) and the Naval Aviation Depots (NADEPS) to ensure all planning targets and production schedules are met at the DEPOTS. Assisting the WSPOC’s and Item Managers in the research and trend analysis of hard to get material, improving delivery dates for critical NSNs. Coordinating with the WSPM all preparations for the Inventory Logistics Supply Management Team (ILSMT) and Critical Parts Review (CPR) meetings, attending all meetings as requested. Communicating regularly with COMNAVAIRPAC, COMNAVAIRLANT, COMNAVSURFLANT, CG 2nd MAW, CG 3rd MAW, and CG 4th MAW interpersonal skills for locating possible lateral support of hard to get DLA fleet, NADEP and CCAD requirements. Conflict resolution with direct customer liaison to the Supply Officers at Marine Aviation Logistics Squadrons (MALS) 14, 26, 29, 31, and MALS-39, coordinating lateral support requirements and assistance with Aircraft Material Readiness Reports (AMRR) as required. Data analysis, providing trend analysis to the WSPM, while searching for alternates, looking for A-Purpose surplus, performing deep tech research, identifying logistics problems, recommending solutions, and presenting findings clearly and concisely to appropriate personnel. Technical expert in utilizing policy and procedures that are standardized throughout Naval Aviation Depot to increase supportability. Capturing and analyzing data to provide Power Point presentations to the WSPM on possible DLA items impacting Platform Degraders.

Science Applications International Corporation (8/28/2014 – 3/6/2016) – Analyst III

Senior Analyst Supporting, with 29 years of Aviation Supply and Logistics assigned to Support, Support Equipment, Bomb Racks, Launchers and BUR-32 direct support for FA-18G Growler, AV-8B Harrier and the H-60 Helicopter. Supported the business process by analyzing the process flow ensuring a smoothly transition from cradle to grave. Review the health of 60,000 National Stock Number ensuring complete Data Package submission. Review AAC “Y & V”, AMC AMSC codes. Drilling down on supportability issues, identifying bottle necks degrading full mission attach weapon systems. Researching, submission of DCNs and review 339s. Analyzing historical data and projecting future demand. Incorporating vendors historical FAT and PLT testing time lines indicating when PRs should be generated utilizing JIT practice. Directing Lakehurst to ship assets to fleet activities. Created and Analyze reports to identify supportability, issues UFO’s with Stock on Hand, NSN’s with UFO’s with no PO or PR’s, review of Quality Assurance Provision, Critical Safety Item, Critical Application Item, Identify Source of Supply. Reviewing REV’s, FAT and PLT. Created a program to analyze data and reduce logistical time processing time from four years to one for 56 commodities, increasing supportability by identifying health issues and degrading factors impacting OMA and IMA levels. Ensuring supportability from cradle to grave.

General Dynamics Information Technology (05/05/2010 – 8/25/2014) – Senior Logistic Engineer

Richmond, Virginia United States

Senior Logistic Engineer Weapons System Customer Account Specialist, Aviation Supply and Logistics assigned to F/A 18, EA 18 Growler, Bomb Rack and BRU-32 210 day kits and Consolidated Automated Support System. Also assigned coordinate with Foreign Military Service (FMS). Assist with the WSPM to support logistics operations using customers Aircraft Material Condition Report for Naval Air Stations and Operational Forces including Marine Aviation Squadrons. I maintain various reports to assist Program Offices on high time degraders. Maintain lists of NSNs that the WSPM has WSDC and collaborate on the decision making of which deployed units shore or afloat, Navy Depots or any other customer requires the parts as material is readily available. Analyze all new work stoppages impacting aircraft readiness. Technical Expert for BP-28 Project (Budget

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