Office assistant, dispatcher, clerk, whf agent, CSR
Resume:
Tracey Dodson
Manchester, TN *****
**************@*******.***
Professional Summary
Dedicated and detail-oriented Directv Tech Mod II agent with 8+ years of experience in customer service and dispatching within the telecommunications industry. Proven ability to optimize operations by effectively delegating tasks across multiple regions, enhancing efficiency and customer satisfaction. Strong organizational skills and a commitment to maintaining confidentiality and professionalism in high- pressure environments. Experienced in collaborating with diverse teams to ensure seamless service delivery.
Authorized to work in the US for any employer
Work Experience
Directv Tech Mod II agent/ Dispatcher
Directv Home Services-Tullahoma, TN
July 2015 to July 2025
Tech Mod agents support technicians with modifying customer work orders, meeting company goals and adhering to company policies, creating positive experience to customers, incoming calls, customers sensitive information confirmation and changes, payments, outbound calls to customers for resolutions, creating new work orders, cancels, or reschedules.I also dispatch for many regions all over the US. I currently delegate the regions to optimize our max time to get all jobs dispatched. I real time monitor for request for same day exception for techs including time off request as well as adding meeting exceptions if needed.
• Managed the dispatching software system to assign routes efficiently and optimize driver schedules
• Assisted in training new dispatch clerks on standard operating procedures and best practices
• Utilized problem-solving skills to resolve conflicts between drivers regarding route assignments or scheduling conflicts
Admitting Representative/ Receptionist
United Regional Medical Center-Manchester, TN
September 2011 to July 2015
My job was to admit patients who are in need of medical attention. Fast-pace in working to ensure every patient is seen as quickly as possible. Patient confidentiality is a must. I can work by myself and assist patients that may need a nurse. Answering phones, faxing, insurance information, payments, patient information, professionalism, helping as a team player, getting all patient data into accounts and all card information before the patient leaves the hospital. When doing this job you must have excellent organization and time management skills.
Skills: Typing and data entry, Microsoft Word, Microsoft Excel, Faxing, Professional Work Ethic, CPSI
• Collaborated with medical staff to gather patient information, including medical history and current condition
• Verified insurance coverage and obtained necessary authorizations to facilitate smooth admission procedures
• Maintained confidentiality of patient records and adhered to HIPAA regulations at all times
• Provided exceptional customer service by addressing patient concerns and answering questions about the admission process
• Utilized electronic health record systems to input and retrieve patient data efficiently
• Coordinated with nursing units to ensure appropriate bed assignments based on patient needs and availability
• Trained new admitting representatives on policies, procedures, and software systems used in the department
Shift Supervisor
KFC-Manchester, TN
May 2004 to June 2014
Making sure food goes out correctly, cleaning, helping team members, customer service, handling customer disputes, overseeing crew with end of day clean up, deposits, cash handling, phone orders, hiring, paperwork, and staying inspection ready.
Skills: Typing, Microsoft Word and Microsoft Excel
• Managed daily operations of a fast food restaurant, overseeing a team of diverse employees.
• Monitored inventory levels and placed orders to replenish stock as needed, minimizing waste and reducing costs.
• Ensured compliance with health and safety regulations at all times, conducting regular inspections and implementing corrective actions when necessary
• Resolved customer complaints promptly and effectively, maintaining high levels of customer satisfaction
• Mentored team members on best practices for delivering exceptional customer service
• Managed cash handling procedures accurately while maintaining security protocols Education
Elementary Education
University of Phoenix Online
2011 to 2012
Cosmetology
GCI-McMinnville, TN
June 2009 to June 2010
High School Diploma
Coffee County Central High School
Skills
• Dispatching
• Analysis skills
• Computer skills
• Data entry
• CRM Software
• Typing
• Transportation management systems
• Microsoft Excel
• Salesforce Field Service (8 years)
• Kronos
• Microsoft Office
• Microsoft Outlook
• Slack
• Management
• Smartchat
• Administration Office Assistant, CPSI system, Microsoft Word and Excel, and Internet (7 years)
• Call center
• Customer service
• Organizational skills
• Microsoft Word
• Teams
Languages
• English - Expert
Awards
Directv quarter award
September 2022
Apex quarter award
March 2021
Certifications and Licenses
Driver's License
November 2018 to November 2026
Additional Information
References:
Georgia Taylor 712-***-****
********@******.***
Rachel Carr 931-***-**** ******************@*****.*** Kayla Duncan 712-***-**** *************@*****.***
Amy Lowry 931-***-****
******@*****.***
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