Patient Care Support Assistant

RESUME

Name: Jonathan Ndegwa

Contact: 978-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

A versatile and results-driven professional with 25 years of experience as a Lead Maintenance Technician at the U.S. Embassy, followed by hands-on experience as a Certified Nursing Assistant

(CNA) / Home Support Assistant (HSA). Proven ability to excel in high-pressure environments, manage complex systems, and provide exceptional care and support to individuals in need. Adept at ensuring operational efficiency, safety, and comfort, whether maintaining critical infrastructure or providing compassionate patient care.

KEY SKILLS

● Facilities Maintenance & Systems Management

● Preventative Maintenance & Troubleshooting

● Emergency Response & Crisis Management

● Patient Care & Support (CNA/HSA)

● Team Leadership & Staff Training

● Safety & Compliance Adherence

● Health Monitoring & Documentation

PROFESSIONAL EXPERIENCE

Certified Nursing Assistant (CNA) / Home Support Assistant (HSA) CareOne LLC, Lowell, MA.October, 2024 – Present

● Provided Direct Patient Care:

Assisted patients with daily activities such as bathing, dressing, and feeding. Maintained a compassionate and patient-centered approach, ensuring comfort and dignity while fostering strong patient relationships.

● Monitored and Documented Health Conditions:

Observed and recorded patients' vital signs, physical conditions, and any changes in their health. Reported any significant changes to the supervising healthcare provider, contributing to timely medical interventions.

● Supported Patients with Mobility and Transfers:

Assisted patients with mobility challenges, including transferring individuals safely between beds, chairs, and other areas. Ensured proper use of assistive devices, reducing the risk of falls and promoting patient independence.

● Maintained a Clean and Safe Environment:

Ensured that patient rooms and common areas were kept clean, hygienic, and organized. This not only promoted the health and safety of patients but also adhered to infection control protocols, reducing the risk of contamination.

Lead Maintenance Technician

U.S. Embassy, Nairobi, Kenya.July, 1998 – July, 2024

● Conducted Preventative Maintenance and Repairs:

Oversaw all preventative maintenance and repair activities for the embassy’s HVAC, plumbing, electrical, and security systems. Regular upkeep and swift repairs ensured the smooth operation of critical infrastructure, reducing downtime and preventing costly disruptions to embassy operations.

● Managed Emergency Response and Crisis Situations: Led the response to emergency situations such as system failures, power outages, and facility damage. Prompt actions during crises ensured the safety of embassy personnel and minimized operational delays, particularly during high-stakes diplomatic events.

● Supervised and Trained Maintenance Team:

Managed a team of maintenance technicians, providing training, guidance, and performance evaluations. This leadership cultivated a high-performing team capable of addressing complex issues promptly and with minimal disruption, benefiting the overall mission.

● Implemented Energy Efficiency Programs:

Led efforts to optimize energy use throughout embassy facilities, including upgrading to energy-efficient lighting and systems. These improvements contributed to a reduction in operational costs and supported the embassy’s environmental sustainability objectives.

● Ensured Compliance with Safety and Security Regulations: Conducted regular inspections of embassy facilities to ensure compliance with local, federal, and international safety codes. Maintained up-to-date safety protocols, safeguarding both the personnel and sensitive assets of the embassy.

● Coordinated Facility Upgrades and Major Projects: Oversaw facility upgrades, including renovations and the installation of advanced systems. Worked closely with contractors and vendors, ensuring projects were completed on time, within budget, and met the highest quality standards, supporting the embassy’s operational needs.

EDUCATION & CERTIFICATIONS

● Certified Nursing Assistant (CNA)

● Home Support Assistant (HSA)

● Basic Life Support (BLS Provider)

REFERENCES

Available upon request.

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