Customer Service Project Management

Joel Arnold, Regional Operations Director

Gallatin, TN 37066, United States, 260-***-****, ****.******@*******.***, www.linkedin.com/in/joel-m-arnold SUMMARY A forward-thinking and highly skilled operations executive, with demonstrated expertise in territory management, P&L accountability, budgeting, project management, change management, process improvement, training and development, mentoring, and strategic planning in a biotechnology manufacturing environment. Proven aptitude for ensuring quality and compliance, minimizing costs and risks, enhancing efficiency, and consistently achieving deadlines and objectives. Utilizes excellent interpersonal skills to build working relationships with partners, cross-functional teams, and senior executives. A goal-oriented and knowledgeable producer, who continuously visualizes, expands, and generates ideas to maximize growth and profits. WORK EXPERIENCE

08/2015 – 10/2024 Regional Director – Operations/Quality, Octapharma Plasma, Inc. Charlotte, NC

• Executed all phases of Operations, Quality, and Training for 7 to 12 plasma donation centers and remote teams.

• Oversaw operating budgets ranging from approximately $30 million to $50 million,

• Directed all phases of HR operations across a multi-state territory, including recruitment, onboarding, employee relations, talent management, and engagement initiatives for approximately 250 employees.

o Reduced Employee Turnover by 61%.

• Engineered the successful opening and licensing of 12 new centers, overseeing several large-scale projects to enhance operational efficiency.

• Drove performance management processes, including goal setting, check-ins, and reviews.

• Ensured regulatory compliance and quality assurance, resulting in successful audit ratings from FDA, PPTA, AGES, CLIA, OSHA, Department of Health, DOT, and others.

• Managed end-to-end talent acquisition, ensuring time-to-fill and quality of hire targets were met.

o Technical recruiting of Clinical and non-clinical staff. o Contracted Physicians.

• Developed and maintained clear job matrices for employee progression and effectiveness and collaborated closely with compensation and rewards leaders regarding role changes.

• Championed organizational culture by supporting values-driven operations and facilitating alignment between strategic goals and day-to-day practices.

• Collaborated with senior leadership on organizational structure design, succession planning, and talent planning to meet future business needs. 03/2013 – 08/2015 Center Director, Octapharma Plasma, Inc. Indianapolis, IN

South Omaha, NE

• Ensured profitability for P&L ranging from $3 million to $5 million.

• Delivered multi-site leadership of Sioux City, IA, location

• Launched Project Sapphire, successfully launching the new Indianapolis Center ahead of schedule.

• Recruited and trained all employees and physicians, focusing on employee engagement, career-pathing and professional development.

• Designed and initiated a management-trainee program to enhance staff leadership skills and build a pipeline of talented leadership.

• Facilitated leadership and staff training sessions on operational and compliance topics and presented regularly to senior management and cross-functional teams.

• Accelerated year-to-year production by 33%.

09/2010 – 03/2013 Assistant Manager, Octapharma Plasma, Inc. South Bend, IN Des Moines, IA

• Achieved over a record 2,400 donations per week, enhancing overall center performance.

• Supervised a dynamic team of more than 65 employees.

• Consistently received favorable ratings on all audits performed. EDUCATION

08/2002 – 12/2007 University of Saint Francis Fort Wayne, IN B.S., Nursing

SKILLS Territory management P&L accountability Talent Acquisition Budgeting Project management Detail Oriented

Change management Process improvement Organizational Design Training and development Regulatory compliance Good Communication Skills Quality Assurance Employee Relations Budget Management Contract Negotiation Facilities Management Financial Management Microsoft Office Data and Risk Analysis Problem Solving Interpersonal skills Talent Sourcing Coaching & Mentoring HR Policy & Compliance Relationship management Facilitation & Training Customer Service Attention to Detail Integrity

Talent Management Employee Engagement Operations Management Strategic Planning Performance Management Trackwise MasterControl SmartSolve SmartSheets

Business Development UKG Ultipro ADP

Contract Recruiting Technical Recruiting Patient Care Customer Service CRM

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