Quality Assurance Manager

Terry R. Leonard

*** ***** ******, ********* ****, Ohio 44054

Contact Number: 440-***-****

E-mail: **************@*****.***

I am an experienced quality and manufacturing manager with a strong background in quality management systems, compliance, and process improvements across multiple industries. I have managed quality assurance processes, compliance with customer and regulatory standards, and led quality system development and audits. Additionally, I have recruited, trained, and coached teams, driven corrective and preventive action processes, and maintained compliance with standards such as IATF-16949 and ISO9001. EMPLOYMENT

Auto-Bolt MFG.

Quality Manager

February 2024 – February 2025

• Ensure compliance with customer requirements, quality policies, and regulatory standards.

• Validate quality processes and update quality assurance procedures.

• Participate in APQP activities to ensure quality from concept to production.

• Oversee customer-required documents and ensure proper documentation.

• Collaborate with Production and Engineering teams to maintain product supply and introduce new parts.

• Set and achieve quality compliance objectives.

• Maintain and improve product quality through audits and customer complaint investigations.

• Supervise and prioritize daily tasks of direct reports.

• Interface with all departments on technical issues and represent the company during audits.

• Review customer PO requirements and ensure consistency with company policies.

• Facilitate process and system improvements.

• Prepare productivity and quality reports for management.

• Manage supplier nonconformance logs and quality alerts.

• Follow up on and close preventive and corrective action requests.

• Implement measures to improve inspection methods and product quality.

• Lead the implementation and maintenance of Quality and SOPs.

• Conduct annual performance reviews for department personnel.

• Serve as the ISO Management Representative and manage audit processes.

• Facilitate monthly quality meetings and oversee maintenance of quality gauges and tools. ITW – Global Tire Repair (GTR)

Manufacturing Manager / Quality Manager

November 2017 – February 2024

• Improved quality procedures, standards, and specifications to support the QMS.

• Managed training of all site employees in SOPs.

• Recruited, trained, and developed high-performing teams

• Provided quality oversight and resolved production process issues

• Investigated non-conformances, conducted root cause analysis, and implemented corrective actions.

• Oversaw QC laboratories and developed test methods.

• Reported key quality metrics

• Coordinated with departments, customers, and suppliers to resolve quality issues

• Conducted internal quality audits and facilitated change management

• Managed contract manufacturer approval and auditing

• Analyzed customer complaints and led continuous improvement projects

• Supported new product development and production operations

• Represented the company in audits and meetings

• Fostered company values and performed other duties as assigned. Tri-Craft / Tech-Matic Ind.

Quality Manager

September 2014 – September 2017

• Responsible for establishing ISO9001 standards and procedures for the plant.

• Assigned departments with daily activities to ensure product quality.

• Trained plant and department personnel in various customer requirements (Impact, LPA, GD&T, APQP, FMEA, etc.).

• Maintained and updated the CAR database.

• Worked directly with customers and assembly plants in launching new programs.

• Prepared and led Executive reviews for new program launches.

• Worked with Engineering to resolve issues with components and assemblies.

• Established procedures and work guidance for the plant and personnel.

• Maintained the departmental budget.

• Ensured APQP and various other customer requirements were met.

• Developed and maintained direct and indirect suppliers to meet Tri-Craft / Tech-Matic requirements.

Supply Technologies

Corporate Supplier Quality Engineer

September 2006 – September 2014

• Responsible for updating and maintaining ISO9001 standards and procedures.

• Conducted internal auditing of divisions to ISO9001 and ISO17000 / A2LA.

• Trained various department personnel in ISO, GD&T, and standards.

• Maintained and updated the supplier’s CAR database.

• Worked with various customers and suppliers in the disposition and resolution of issues.

• Responsible for reviewing and setting up new suppliers in the database.

• Updated and maintained the supplier database.

• Conducted on-site audits of new suppliers.

• Conducted on-site reviews of corrective actions at supplier locations on major issues.

• Developed and maintained supplier quality scorecards.

• Charted and reported to key management the overall performance of suppliers and divisions. EDUCATION

West Technical High School

Cleveland, Ohio

College Prep, Mechanics

SPECIAL TRAINING

• ISO9001/IATF16949 – Lead Auditor (2019)

• IATF-16949 (2016)

• ISO9001 (2015)

• ITW 80/20

• SPC Training

• Problem Solving Techniques

• Lear Corp. Six Sigma – Black Belt training (Green Belt Level)

• FMEA & Control Plans

• APQP - Program Management

• OSHA Compliance Course

• Geometric Dimensioning and Tolerance Training

• Microsoft Word, Excel, PowerPoint, Project & Access

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