Information Technology Customer Service
Resume:
GREGORY LEE BATTLE
https://www.linkedin.com/in/gregory-lee-battle-2917036/ 1400 Exchange Place, Durham, 27713 919-***-**** **********@*****.*** P g 1 OBJECTIVE:
Experienced IT professional with a strong background in data migration, overall data management, and systems programming. Demonstrated expertise in Oracle SQL programming, ETL development, and Ditial VAX/VMS ditial code language programming. Proven professional abilities to design and implementt effective data solutions and ensure quality data processing across diverse industry environments. These industries include working in higher education and health information management. PROFESSIONAL SUMMARY:
I am a dedicated professional with more than twenty-five years of professional information technology (IT) and customer service experience. These years of IT experience also include about twenty years of being a Ellucian Banner(EB) SQL / Oracle programming while working at NC Central Univ. (NCCU). While working at NCCU I successfully completed multiple EB SQL / Oracle related projects and tasks that involve data migration, data management, data reporting, along with aligning various associated 3rd party computing systems with Ellucian Banner and various modules. These 3rd party systems included Argos Report, SAS, Blackboard Analytics, Blackboard Connect, APPWORX, College Net-R25, and Spreadsheet Budgeting. These various data migration initiatives involved data science/data analysts’ methodologies . I also provided client support services, technical support, and provided related documentation to functional users. These modules include Human Resources, Payroll, Occupational Safety and Health Administration, Student, Finance, and Alumni/Development. My Ellucian Banner experiences were enhanced with EB CRM Recruit exposure during my employment at Baltimore City Community College. Furthermore, my IT experience includes system project management, systems programming, and multiple systems data migration tasks/projects. Also, I have developed the appropriate skills and abilities to relate with individuals on all levels in an organization that includes collaborative problem solving and effective use of resources to manage project completion within determined timelines. My educational development includes completing a bachelor’s degree in system programming, a master’s in information science, along with a health informatics certification, all from North Carolina Central University (NCCU) located in Durham, NC. I am currently pursuing a PhD in Business Analytics and Data Science from Capitol Technology University, located in Laurel, MD., this is a hybrid program.
RELATED INFORMATION TECHNOLOGY SKILLS:
• Management Information Technology Service Skills: Data Extract Transform Load (DETL), Data Migration, System Project Management, Banner Third Party Systems, Systems Technical Support, Network Connectivity Resolution, Client Support Services, and Help Desk Services
• Technical Experiences: Ellucian CRM Recruit system, PL/SQL, Ellucian Banner, Oracle, College Net R 25, SharePoint, Web Focus, TOAD, AppWorx Job Scheduler, SAS Visual Analytics 7.1, ICD-10 coding, GitHub, Automic, Vax Focus COBOL, VMS / DCL, MS-DOS, MS-DOS Kermit, GEMISCH, MUMPS, RPG III, and Rapid File Transfer
• Hardware Platforms: Oracle Server, Novell Network System-4.1, Sun Unix-4.0, MICRO-VAX, IBM S/36, and DIGITAL VAX/MVS
• Microsoft Products: Windows: 3.xx, 9x, NT, 200x, XP, VISTA, 8, 10, Office Professional Suites: '97, XP, 200x, and Visual Basic EXPERIENCES:
Adtalem Global Education Apr 2024 - Sep 2024
Ellucian Banner Developer Ellicott City
• Leveraged SQL programming skills to support data processing for Ellucian Banner 8 and 9 modules, contributing to efficient data extraction and transformation.
• Participated in agile management practices to streamline project rollouts and enhance team collaboration.
• Developed and maintained PL/SQL objects with robust error handling to support scheduled ETL processes and ensure data integrity.
• Assisted management by integrating various system data feeds between Ellucian Banner and third-party applications using Automic and GitHub, reinforcing data flow documentation.
• Provided technical support for critical business applications in Student, Finance, Financial Aid, and Admissions modules, ensuring smooth data operations.
• Facilitated the integration of enterprise applications involving complex third-party systems while supporting data cleanup and validation.
• Engineered analytical reports and transactional web applications using Oracle, reinforcing secure and reliable data reporting capabilities.
• Implemented structured code solutions focused on long-term maintainability and quick accessibility, aligning with QA testing protocols.
• Tested code solutions against customer acceptance criteria to uphold stringent quality assurance standards.
• Maintained active communication with internal and external stakeholders to support clear data flow documentation and project progress.
• Documented technical procedures and developed a new Script Branching document following a recorded meeting for
• improved process clarity.
• Reported project status to leadership and management to keep all parties informed of progress and challenges.
• Enhanced knowledge of new technologies to integrate approved methods into project designs, working collaboratively across CST/EST time zones.
GREGORY LEE BATTLE
https://www.linkedin.com/in/gregory-lee-battle-2917036/ 1400 Exchange Place, Durham, 27713 919-***-**** **********@*****.*** P g 2 EXPERIENCES: (Cont’d)
Baltimore City Community College Apr 2022 - Aug 2023 Business Systems Analyst - Student Enrollment Baltimore, MD
• Analyzed current business processes using data analysis techniques to recommend improvements aligned with industry trends.
• Optimized training and operational procedures to boost efficiency and productivity within the organization.
• Collaborated directly with clients to gather requirements and align data insights with business needs.
• Developed and presented comprehensive reports that documented data flows and transformations to support executive recommendations.
• Oversaw implementation projects from initiation to completion, ensuring adherence to quality standards.
• Utilized various data analysis and organization tools to extract meaningful insights and support decision-making.
• Aided business analysts by identifying organizational challenges and implementing process improvements.
• Employed effective written and verbal communication to compile business reports and document data transformation processes.
• Worked closely with team members at all levels to facilitate clear communication and successful project outcomes.
• Supported upgrading, troubleshooting, and implementation of new hardware programs to enhance system functionality.
• Managed user account setups for the Ellucian Recruit system, ensuring secure data access and system integrity. Central Church of Christ Feb 2020 - Present
Data Technical Assistant Baltimore, MD
• Assist with collecting data for the church's various food distribution events.
• Create an online Google form to collect food distribution participants' information
• Develop and implement a data management strategy for collected information
• Work with others to create a reporting distribution cycle for various reports. NC Central Univ. (NCCU) - Dept. of Info. Tech. Services / Enterprise Info. Sys. Aug 2002 - Aug 2020 Business and Technology Applications Analyst Durham, NC
• Technical Achievements: Successfully completed multiple projects and tasks that involved data migration, data management, data reporting, along with associated 3rd party computing systems to align them with Ellucian Banner and various modules. These 3rd party computing systems included Argos Report, SAS, Blackboard Analytics, Blackboard Connect, APPWORX, College Net-R25, and Spreadsheet Budgeting. These modules include Human Resources, Payroll, Occupational Safety and Health Administration, Student, Finance, and Alumni/Development.
• Provided system testing of the Argos reporting system.
• Developed and implemented an automated SQL script procedure using Appworx Job Scheduler to unlock student accounts.
• Provided Technical Lead / Data Migration Services for the Blackboard Analytics system, involving multiple tasks and projects throughout NCCU.
• Ensured the implementation, continued maintenance, and enhancements of Ellucian computer modules that include Human Resources and Alumni/Development.
• Developed and implemented two automated procedures using AppWorx Job Scheduler that unlock student enrollment accounts and TIAA loan accounts.
• Managed the Banner Database System Maintenance Procedure Team to maintain the database system was incompliance with Ellucian.
• Served as Technical Lead of the NCCU Offices of Human Resources and EPA Services as the university converts into the Ellucian Banner Oracle Database System.
• Assisted with managing the maintenance of the database management system to ensure the university system
(Banner 7.x - 9.x) follows vendor system requirements.
• Technical Lead for the College Net R25 Scheduling & Facility Management System concerning data migration.
• Assisted with the execution of the annual Accrual Accounting Budget cycle & modified the system from a manual to an automated process.
• Developed a temporary procedure to process Excel data into flat data for submission by the NCCU Payroll Office to Fidelity and
• Served as the department liaison with other areas of the university.
• Provided testing and implementation of various software applications
• Provided data management of student community services hours, which led to my development data extra, transformation, load, and SQL scripts.
• Provided technical assistance for the ITS department. GREGORY LEE BATTLE
https://www.linkedin.com/in/gregory-lee-battle-2917036/ 1400 Exchange Place, Durham, 27713 919-***-**** **********@*****.*** P g 3 EXPERIENCES: (Cont’d)
Wake Med Operation Center / NCCU-School of Library and Info. Science Sep 2015 - Dec 2015 Health Informatics (Practicum) Raleigh, NC
• Reviewed and investigated Health Information Management Coding procedures.
• Determined the relationship between Physician documentation to inpatient coding procedures.
• Surveyed the Epic Systems EHR and reviewed the relevant EPIC terminology and review of Epic HIM workflows.
• Completed ICD-10 training based on World Health Organization (WHO) standards.
• Reviewed introduction to patient privacy issues and why different levels of system access exist for contracted and full-time employees.
• Overviewed the integrated functionality of the Electronic Health Record
• Reviewed the data flow from one application to another and generated a comprehensive record of a patient's treatment, and successfully passed the WakeMed ICD-10 coding comprehension assessment.
• Completed introduction to clinical documentation improvement efforts and how they improve patient care and provider reimbursement. NCCU-Dept. of Information Technology Services Jan 1996 - Jul 2002 Computer Consultant/Univ. Student E-Mail Manager Durham, NC
• Technical Achievements: Successfully provided system project management to upgrade the university email system. This resulted in changing the user interface from PC-Pine (campus limited access) to EUM-Eail system which provided internet access to email accounts; faculty members were provided email accounts and training as well.
• Managed the reconnection of employees' office computers who moved into new and renovated buildings. Resolved unexpected network connection error that occurred in one of the renovated buildings. Assisted with the installation of new computers with the new MS-Windows operating system that transitioned the university from 3.xx to MS-Windows 9.xx.
• Consulted with end users (Faculty and Staff) to address and resolve their computer technology needs, which were software and hardware related issues within the various university administrative and academic areas.
• Researched end-user computer concerns by contacting the companies for the appropriate resolutions.
• Ensured that university computer equipment standards were current with vendors' current standards. This included staff computers that also included Macintosh, Printers, Monitors, Laptops, and Mobile devices that operated within a network system or as standalone equipment.
• Provided Novel Network installation/support of various PC Systems utilizing MS-Windows 9x, NT/2000, and Office Professional XP.
• Installed computer programs that were utilized either via the network system or the PC hard drive.
• Served as Lead Technical Installer of computer equipment for two renovated university buildings.
• Managed technical support for about ten buildings throughout the campus for university employees and computer labs.
• Managed the university student email system by maintaining system performance and assigned email accounts.
• Served as Project Leader, which involved upgrading the university's student e-mail system from a PC based to an internet-based system.
• Provided student email training sessions for the university's multiple student Early Orientation Programs.
• Assisted the students with computing issues during office hours and managed various computer labs.
• Provided software brief training sessions on various computer programs throughout the university. International Business Machines (IBM) - Micro Computer Support Center Research Triangle Park, NC Marketing Sales Representative/Product Specialist 08/1994 – 07/1995
• Primary Level Support / Product Specialist for the IBM PS/2 E System.
• Assistant Product Specialist for the Model 8580 System board Upgrade; Second Level Support.
• Analyzed PC hardware/software problems and provided necessary resolutions via telephone.
• Managed revision of PS/2 E System Notes and provided PS/2 E System training sessions/classes for co-workers. Duke University Medical Center (DUMC) – Central Private Diagnostic Clinic (CPDC) Durham, NC Senior Computer Operator 04/1990 – 07/1994
• Technical Achievements: Successfully completed four projects and tasks that included plot-printers and access terminals installation in various CPDC offices throughout DUMC. Also provided enhancement of various ITS procedures as well.
• Managed the installation of Digital/IDX terminals and plotter printers in the associated office throughout DUMC.
• Resolved any technical connectivity issues and maintained a lodge while installing terminals and printers.
• Developed and implemented the Alternate Database Backup Procedure to use when the mainframe system data backup fails to reduce the time to complete system backups before the start of the first shift.
• Managed the database backup procedures for the Digital VAX/VMS, Novell Networking, and Imaging systems.
• Developed a data Extra, Transmit, and Load interphase program (Oper.com) that downloaded multiple claim files for other CPDC offices. Oper.com was a program that consisted of DEC Command Language and MS-DOS Kermit and included computer operation commands.
• Provided technical document for staff members to understand the Oper.com program.
• Performed mainframe production processes to generate hospital reports.
• Provided technical assistance to CPDC and offices located throughout DUMC. GREGORY LEE BATTLE
https://www.linkedin.com/in/gregory-lee-battle-2917036/ 1400 Exchange Place, Durham, 27713 919-***-**** **********@*****.*** P g 4 EDUCATION:
Capitol Technology University
Doctor of Philosophy (PhD), Business Analytics and Data Science (Expected Graduation) May 2027 North Carolina Central University (NCCU)
Master of Information Sciences, Health Informatics Certification (Postgraduate) Dec 2015 Master of Information Sciences, Strategic Information Management May 2006
• GPA Achievements: The National Dean's List 2006
Wheeling Jesuit University-Robert C. Byrd Nat'l. Technology Transfer Center Emerging Minority Business Leaders 2004 Summer Institute (Three Graduate School Credits) Jun 2004 NCCU
Bachelor of Business Administration, Computers and Information Systems May 1989 REFERENCES:
Available Upon Request
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