Baton Rouge Customer Service

Ciara M. Williams

Baton Rouge, LA • *********@*****.*** • 504-***-****

Professional Summary

Versatile administrative professional with a strong track record in customer service, claims handling, and operational coordination. Known for precision, clear communication, and a solution-oriented mindset. Proficient in Salesforce and other CRM systems, with a keen eye for compliance, documentation accuracy, and workflow efficiency.

Core Strengths

• Claims Resolution & Customer Support

• Data Accuracy & Process Optimization

• Scheduling & Operations Coordination

• Salesforce & CRM Systems

• Compliance & Documentation Control

Professional Experience

The Ubique Group Remote

3P Engagement Specialist / Claims Representative • Dec 2022 – Jan 2025

• Engaged with customers across major e-commerce platforms to resolve order issues via chat and email, ensuring timely and empathetic support throughout the claims process.

• Investigated and processed claims for damaged, stolen, or missing items with a focus on accuracy, documentation, and service recovery.

• Utilized Salesforce to manage internal order workflows, track resolutions, and maintain detailed case histories for audit and quality purposes.

• Consistently delivered high satisfaction scores through efficient issue resolution and clear, customer-focused communication.

Maximus Baton Rouge, LA

Remote Adjudicator • May 2021 – Nov 2021

• Reviewed unemployment claims, conducted claimant interviews, and produced eligibility determinations based on policy guidelines.

• Balanced empathy with regulatory standards to ensure fair, timely resolutions.

Louisiana Department of Health Baton Rouge, LA

Administrative Assistant • May 2019 – Nov 2019

• Processed Medicaid and SNAP applications while maintaining compliance with state requirements.

• Provided frontline support and ensured data integrity across eligibility systems.

Comfort Keepers Baton Rouge, LA

Scheduling Coordinator • Oct 2018 – Mar 2019

• Managed caregiver schedules, resolved last-minute changes, and oversaw payroll coordination.

• Ensured consistent care delivery by streamlining communication and shift coverage.

Virginia College Birmingham, AL

Student Finance Specialist • Jul 2010 – Jul 2017

• Counseled students on financial aid and repayment options, ensuring clarity and policy compliance.

• Handled sensitive financial records with precision, contributing to successful audits and smooth funding disbursements.

Additional Roles

• Administrative Assistant – Medvance Institute, Baton Rouge

• Lead Office Clerk – Home Furniture Company, Baton Rouge

Education

Bachelor of Science in Health Administration

University of Phoenix – Baton Rouge 2017

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