Customer Service Security Officer

Kaywana Mia Mitchell

Brooklyn, NY ***** 丨 914-***-**** 丨 ***************@*****.***

Summary of Qualifications:

● Highly skilled professional in providing administrative and clerical support, as well as public-facing and business-to-business customer service

● Strong hands on skills working with inventory, event setups, and outdoor landscaping and maintenance

● Excellent organizing, project management, and problem solving skills; accustomed to assuming responsibilities and taking initiative

● Proactive and alert worker - focused on detail and efficiency

● Computer skills including Microsoft Office, Google Workspace, professional email, Internet, Remote Work

● Certifications: 8 hour pre-assignment training course for Security Guard, 16 hour on-the-job training for Security Guards, DOB 4hr supported Scaffold user, OSHA 30 hr Construction, DOT 4 hr Site Safety Flagger, First Aid/ CPR AED, ST 8hr Fall Prevention, and SST 2hr Drug & Alcohol, Crisis Prevention Institute (CPI) Work Experience:

One World Trade Center - The Durst Organization New York, NY Security Officer 03/2023-01/2024

● Work alongside other officers and team leaders to maintain a safe and secure environment for employees, tenants, and visitors

● Responsible for daily problem solving, developing, and maintaining strong relationships with clients

● Key team player working with different managers on a daily basis to achieve a successful and steady pace while improving clients experiences and ensuring the safety of all staff, visitors, and tenants

● Familiar with the different types of metal detectors machines and keen in specifying the different kinds of objects on a screener

● Protected One World Trade Center from any threats, thefts, vandalism or danger New York Eye & Ear Of Mount Sinai New York, NY

Security Officer 01/2022-10/2022

● Preserve the safety and security of the Medical Center community or property

● Responds promptly and courteously to the needs and requests for assistance from the Medical Center community and visitors

● Patrol to safeguard life & property, and prepare reports accurately as required

● Communicates effectively with all departments, the Medical Center community and visitors

● Prioritizes, completes and communicates assigned work and other duties Transitional Employment - Intervine Bronx NY

Landscaping/Horticulture Crew Member 10/2021-12/2021

● Receive hybrid training in Green landscaping and horticulture, and Contextualized Construction Mathematics

● Perform garden maintenance including clean-up, weeding, planting, mulching and watering, basic plant identification and pruning knowledge

● Training in conflict resolution, problem solving, interpersonal communications, public speaking, time management and teamwork principles

● Computer literacy: Google Suite, Google Docs, email and Internet Lot-Less Closeouts New York, NY

Receptionist/Data Entry/Assistant 12/2017-03/2020

● Provided administrative support in corporate office for multi location variety store - as many as 14 stores in tri-state area by implementing an excel breakdown for all stores employees & managers schedules

● Helped screen new employee applicants; assisted in setting up vendor showcase events, organizing and scanning products, retrieving pricing information, and keeping track of meeting details

● Answered calls and utilized office equipment including computers, scanners, copiers, and fax machines

● Entered buyer and vendor data into retail system; utilized the retail and warehouse Cloud Servers, Quickbooks, and Excel programs

Long Island Heart Associates Long Island, NY

Administrative Assistant 04/2017-11/2017

● Maintained and updated all patient schedules; worked in three different offices - Rego Park, Manhattan and Long Island

● Performed general office duties such as answering telephones, taking dictations and completing insurance forms

● Scheduled urological surgeries at two different locations; operated within HIPAA and healthcare rules

● Responsible for providing all necessary paperwork to billing department

● Familiar with the EMR system

Tforce Logistics New York, NY

Mail Clerk/Concierge/Receptionist 07/2016-04/2017

● Distributed mail items to appropriate recipients or departments within historic 50 floor Chanin Office Building

● Extended friendly, sincere, and accurate service to clients at front desk; checked visitors’ ID when necessary

● Kept records & sorted all incoming and outgoing mails; answered phone calls from clients Education:

The HOPE Program - Intervine Bronx, NY

Career Training in Green Techniques in Horticulture & Construction 10/2021-Present

● Courses in: Environmental literacy, customer service skills and principles, conflict resolution, problem solving, written and interpersonal communications, time management, teamwork principles and project-based learning

● Computer literacy: Google Applications including Gmail, Google Drive, Google Docs and Google Sheets, Internet search principles, remote learning

Borough Of Manhattan Community College New York, NY Associates Of Criminal Justice - Accrued 35 credits 09/2016-03/2020 Metropolitan DPHS Brooklyn, NY

High School Diploma 2016

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