Help Desk Customer Service

Nick Von Mosch

*******************@*****.***

763-***-****

Professional Summary

Experienced technical support and service professional with over 30 years of success in customer service, help desk support, software training, and operations leadership. Proven ability to troubleshoot complex issues, onboard and educate clients, and drive process efficiency across technical and manufacturing environments. Seeking a new opportunity that offers growth, continuous learning, and meaningful impact.

Core Competencies

- Technical Troubleshooting & SaaS Support

- Client Onboarding & EDI Implementation

- Software Training & Walkthroughs

- Customer Service & Communication

- Help Desk Ticket Resolution

- Inventory & Operations Management

- Team Leadership & Coaching

- Documentation & Workflow Optimization

Professional Experience

**Associate Customer Systems Analyst**

SPS Commerce — Minneapolis, MN

August 2023 – Present

**Trainer & Ammunition Specialist**

Federal Cartridge — Anoka, MN

June 2018 – July 2023

- Trained and mentored new employees on safety procedures, ammunition handling, and process documentation.

- Delivered hands-on instruction using physical examples of shell calibers and workflow procedures.

- Led production documentation and reporting of ammunition types and quantities processed.

- Coordinated internal resources to maintain uninterrupted production flow and supply readiness.

**Detail Manager**

Perfect 10 Detail Shop — Blaine, MN

June 2017 – November 2017

- Managed daily operations including customer satisfaction, team supervision, and scheduling.

- Directed a team of 5–8 staff, ensuring quality control and efficient appointment handling.

- Handled payroll, inventory, and Excel-based tracking of customer appointments and records.

- Maintained accurate and up-to-date customer database for retention and follow-up.

**Help Desk Specialist II**

VISUM, LLC — Minneapolis, MN

August 2013 – June 2017

- Provided remote technical support and SaaS troubleshooting via phone and email.

- Led new customer onboarding, including walkthroughs and software installation assistance.

- Participated in beta testing of proprietary software, identifying bugs and recommending improvements.

- Installed updates, patches, and enhancements on customer servers.

- Managed user access, configuration, and hardware implementation.

Education

Associate Degree

Includes certifications in Help Desk Support, Data Telecommunications, and Networking.

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