Customer Service Data Entry
Resume:
Linda Lee
Possess strong work ethics along with the ability to work independently. Posse's communication
skills, written and oral while handling customer service issues, including strong attention to
details with the ability of multi-tasking and interacting internally and externally with co-workers
and clients in an appropriate and professional manner; the ability to develop and implement
standardized policies and procedures. Self-starter, self-motivated with the ability to seek out
areas for improvement where needed.
PERSONAL INFORMATION
Address:,,
Nationality:
Driving License:
Hobbies:
SKILLS
Call Centers
Customer Service
Online Banking
General Ledger Documents
Loans
Mobile Banking
Retail Commerce
Accounts Receivable
Encodings
Databases
Data Entry Skills
Wholesaling
Imaging
Sales
Banking Services
Communication Skills
Problem Solving
Telephone Skills
Knowledge of Advertising
Deposit Accounts
Billing Processes
Spreadsheets
Insurance Claim Processing
Logotypes
E-Commerce
Graphic Design
Maintenance
Ability to Multitask
Attention to Detail
Hard Work and Dedication
Self Motivation
WORK EXPERIENCE
* May 2009 – August 2025
Item Processing/Balance Clerk - Whitney at Hancock/Whitney Bank, Montgomery
Responsibility in keying numerical data listed on customer's deposit which entails
checks, cash, and general ledger items. While making necessary corrections if the deposits were added in error or checks listed not included or vice versa, resulting in a
revision of the customer deposit totals, while generating notification to customers of any
discrepancies. Interfacing with branches and various departments
Online Banking Specialist/ Business and Retail /Call Center Customer Service Rep -
Hancock
● Incoming calls from Business and Retail Customers
● Customer requesting balances of their accts, which includes but not limited to checking,
savings, Loans, CD and IRA
● Resetting User ID and passwords for consumer and business customers who are utilizing the Online banking services
● Resolving technical issues regards to web browser.
● Assisting Business and Retail customers in setting up Mobile Banking Application
* September 2007 – April 2008
Rheem Water Heaters-Claims Analyst at Aerotek Professional Staffing, Montgomery
Responsibility included but was not limited to assisting service contractors in resolving
billing issues, while verifying warranties in claims submitted for payments
? Notify authorized service contractors when claims exceed the negotiated contract rate
set by the contract facilitator and/or not covered by the warranty
? Check status of payments/part's credit for authorized service contractors as well as dispatching contractors to various service areas for repairs
? Process and verify payment status of claims submitted for reimbursement by homeowners
* December 2005 – April 2006
AT&T-Website Content Collector/Contract Analyst-Los Angeles at Mountain LTD Personnel, New Gloucester
CA
? Gathering information from AT&T Yellow Page subscribers, which included text,
graphics, logos, and other information that would assist in creating a business based
website for advertisement in selling products and services.
? Assisted Internet Sales Manager in processing and validating contracts of products
offered through AT&T by Sales Reps, while insuring these contracts are in compliance
with state regulations
? Record monthly revenues, annual objectives percentages of products sold to business
on spreadsheet.
Work Experience
* August 2004 – August 2005
Call Center Assistant at City National Bank, Los Angeles
Provide telephone support to the phone bank section of CNB while responding to phone
calls in resolving customer issues and concerns; offering bank products and services
● Process funds transfer request from customers and CNB banking officers via fax and phone calls
● Contacting account officers for approval when customer accounts signers differ or but
not limited to insufficient funds status, and accounts were not in compliance with department policies and procedures.
* December 2003 – August 2004
Cash Application Clerk at Gate Gourmet, El Segundo
Responsible for balancing cash transactions for "Food for Sale Program" and maintain
an inventory of food stored on trays used on domestic flights for the airline
? Responsible for daily bank deposits of all cash counted and balanced
? Responsible for programming food menu on held hand computer for flight attendants
taking food orders.
* March 1999 – December 2003
Data Entry/Processor II at Harris Bank of Montreal, Los Angeles
Responsible for processing mail from wholesale lockbox accounts of Harris Bank, in which contents were removed from envelopes that consisted of one or more invoices
and checks, and processed according to the company's specifications
? Responsible for keying remitter's names, account numbers, and dollars amounts of each
invoice in a database that interfaced with three other offices of Harris. Strong data entry
skills were required to meet critical deadlines
? Responsible for insuring that all bank information was included on checks, if not the process was done by scanning, after which encoding missing info was completed before
imaging
? Responsible for returning processed work by USPS and all envelopes, invoices, and correspondence were correctly packaged according to the various company
specifications.
EDUCATION
*
Alain Locke High School, Los Angeles
*
Riverside Community College, Riverside
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