Medical Office Patient Service
Resume:
ANGELA ROMER
Proactive and motivated Medical Office Specialist skilled in cultivating positive patient and staff relationships, with expertise in scheduling, billing, and EMR systems. Proven success in managing daily office operations, improving workflows, and ensuring adherence to regulatory standards while maintaining excellent patient service. Committed to fostering a collaborative and efficient healthcare environment to support overall practice success.
624 Wright Lane
Weatherford, Texas 76085
******.*****@*****.***
Work Experience
Medical City Family Care (formerly Lone Star Medical Group) — Medical Office Specialist
Dr. Kathleen Brooks, MD — Office Manager
05/2023 — 11/2024, Willow Park, Texas
Leveraged strong communication skills to liaise effectively between patients, medical staff, and insurance providers, facilitating seamless operations.
Demonstrated proficiency in handling sensitive patient information, adhering to HIPAA guidelines, and maintaining strict confidentiality. Contributed to a team-oriented environment by assisting colleagues and providing support to ensure the smooth functioning of the medical office. 08/2009 — 12/2014, Azle, Texas
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Orchestrated day-to-day office operations to ensure seamless functionality and a productive work environment.
Provided comprehensive support to executive leadership, facilitating effective decision-making and strategic alignment.
Dr. Kathleen Brooks, MD — Receptionist / Referral Coordinator Oversaw office budget and expenses, adhering to financial guidelines and identifying cost-saving opportunities.
Cultivated a positive and collaborative office culture, fostering employee engagement and morale.
Improved record-keeping procedures and file management systems, ensuring the accuracy and confidentiality of sensitive data. Filed claims and communicated with insurance companies to receive timely compensation.
01/2002 — 08/2009, Azle, Texas
Managed scheduling and coordination of appointments, ensuring optimal resource allocation and patient satisfaction.
Streamlined referral processes, facilitating timely access to specialized medical services and improving patient care coordination. Maintained accurate and confidential patient records, demonstrating meticulous attention to detail and compliance with regulatory requirements.
Provided exceptional customer service, addressing patient inquiries and concerns with empathy and professionalism to enhance patient experience
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Verified patient information, ensuring accuracy and compliance with data management protocols, which minimized administrative errors . Processed insurance claims and payments, demonstrating proficiency in billing procedures and compliance with payer requirements. Maintained a high level of confidentiality in handling sensitive patient data, ensuring compliance with privacy regulations and ethical standards.
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