Administrative Support Customer Service
Resume:
PROFESSIONAL SUMMARY
Highly organized and detail -oriented office Administrator with 10 plus
years of experience in administrative support and customer service.Proven ability to handle multiple tasks efficiently and effectively, while maintaining excellent communication and interpersonal skills.
SKILLS
• Time Management • Organization
• Attention to Detail • Collaboration
• Independent Work • Data Analysis
• Scheduling • Adaptability
• Documentation Skills • Data entry
• Customer education • Administrative support
CONTACT
************@*****.***
McDonough, GA 30252
EXPERIENCE
FAMILY SERVICE ADVOCATE
JAN 2016 - MAY 2021 Georgia Counseling & Rehabilitation Services, McDonough, US
• Safely Transport and supervise visitation with parents and or siblings
• Safely transport a client to/from a drug screen collection, if needed
• Enter notes and document mileage in a timely manner using eCaseNotes
• Be a positive role model to all individuals and families that you encounter
• Have exceptional interpersonal/communication skills
• Work exceptionally well with children, adolescents, adults, and families
• Keep accurate and current documentation on each client
• Conduct home visits (if needed)
• Collaborate effectively with foster parents and/or parents Support and maintain an environment of emotional and physical safety for consumers, staff and other stakeholders at all times
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• Demonstrate excellent customer service
• Answer telephone calls and emails in a timely manner
• Coordinated transportation needs for clients when necessary in order to ensure access to critical services. XYLONA PARKER
QUALITY TECHNICIAN
JAN 2022 - PRESENT Georgia-Pacific, McDonough, GA PATIENT COORDINATOR
JAN 2016 - MAY 2017 Great Expressions Dental Center, McDonough, US BILLING COORDINATOR
AUG 2004 - NOV 2015 Horizon Freight System, Ellenwood
• Attended court hearings on behalf of clients who were seeking legal guardianship or custody arrangements. Perform mechanical and environmental testing on epix padded mailers to assess adhesive, flexibility, and barrier properties.
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• Accurately measured and inspected parts to ensure quality control standards were met.
• Operated specialized testing equipment such as microscopes, calipers, micrometer, Nix color sensor.
• Trained new employees on proper inspection techniques and safety protocols.
• Conduct performance testing of epix padded mailers for durability and seal integrity.
• I measure ink viscosity using a Zahn cup to verify compliance with manufacturing standards.
• Maintained a safe working environment by adhering to all relevant safety PPE regulations.
• Participate in line inventory inspections.
• Conduct Ph analysis of ink formulations using standard laboratory equipment and procedures.
• Patient Management:
• Greet patients, assist with check-in/check-out, verify patient information, and resolve patient issues.
• Scheduling & Communication:
Manage appointment calendars to optimize doctor and staff time, confirm appointments, and handle patient inquiries via phone and email.
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• Financial Administration:
Verify patient insurance benefits, collect payments and deductibles, prepare financial treatment plans, and set up third-party financing options.
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• Administrative Tasks:
Maintain patient records in practice management software, manage office supplies, prepare consent forms and referral letters, and handle general administrative tasks.
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• Monitored accounts receivable aging reports daily to identify potential delinquent accounts. Analyzed discrepancies between client invoices and actual costs incurred while maintaining accurate records of all transactions.
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Generated reports on past due accounts, delinquencies, collections activity and other key metrics as required by management.
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• Resolved customer inquiries related to billing issues in an efficient and friendly manner.
• Kept records of invoices and support documents.
• Resolved discrepancies in accounting records.
EDUCATION
Certification in Medical Assistant
2010 Uei
REFERENCES
References available upon request
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